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VP Partnership Activation & Success

UKG (Ultimate Kronos Group)

Managing Customer Services activities in North America.

Implementation Services :
Configuration support for our clients and set-up of our HRSD and Perception products :

+ Employee File Management : Digital HR Document Management / Digital Signature Management / Advanced Document Generation
+ Employee Case Management : HR / Employee Relationship Management Portal and Knowledge Base 
 / Process and Task Management Portal
+ Perception : Employee Surveys with Sentiment Analysis 

Post Go-Live Customer Success :
Supporting our clients in their daily use of our products.

Customer Care : B2B and B2C support management and technical product support

Customer Success : Client Satisfaction and Relationship Management

Integration Team : Responsible for monitoring our applications and integration our modules with client HRIS

VP Customer Services - North America

Ultimate Software

Managing Customer Services activities in North America.

Implementation Services :
Configuration support for our clients and set-up of our PeopleDoc SaaS products :

+ Employee File Management : Digital HR Document Management 
+ Signature Portal : Digital Signature Management
+ Case Management : HR / Employee Relationship Management Portal and Knowledge Base
+ Process Automation : Process and Task Management Portal
+ Advanced Analytics : Customized Reporting and KPIs Tracking Module 

Post Go-Live Customer Success :
Supporting our clients in their daily use of our products.

+ Customer Care : B2B and B2C support management and technical product support
+ Customer Success : Client Satisfaction and Relationship Management

Senior Director Customer Services - North America

PeopleDoc Inc.

Managing PeopleDoc Customer Services activities in North America.

Implementation Services :
Configuration support for our clients and set-up of our PeopleDoc SaaS products :

+ Employee File Management : Digital HR Document Management 
+ Signature Portal : Digital Signature Management
+ Case Management : HR / Employee Relationship Management Portal and Knowledge Base
+ Process Automation : Process and Task Management Portal

Training :
Training our clients on our products to maximize the adoption and autonomy

+ All modules training

Post Go-Live Customer Success :
Supporting our clients in their daily use of our products.

+ Customer Care : B2B and B2C support management and technical product support
+ Customer Sucess :  Client Satisfaction and Relationship Management

Implementation Services North America

Configuration support for our clients and set-up of our PeopleDoc SaaS products :

+ Document Management : Digital HR Document Management 
+ Signature Portal : Digital Signature Management
+ Case Management : HR / Employee Relationship Management Portal and Knowledge Base
+ Process Management : Process and Task Management Portal (Onboarding)

Team Lead Implementation Services - North America

Implementation Services USA

Configuration support for our clients and set-up of our PeopleDoc SaaS products :

+ PeopleDoc Enterprise : Digital HR Document Management 
+ PeopleDoc Signature : Digital Signature Management
+ PeopleAsk : Employee Relationship Management and Case Management

Project Manager

Novapost

Implementation Services France

Configuration support for our clients and set-up of our SaaS products :

+ PeopleDoc Employee : Employee digital vault for payslips and other company documents distribution
+ PeopleDoc Enterprise : Digital HR Document Management
+ PeopleDoc Signature : Digital Signature Management
+ PeopleAsk : Employee Relationship Management

Capgemini

Worked for AXA Group Solutions: (Nov 2013 - today )

Document Management France - Yearly Client Communication Campagn.
Design of Account Statement and fiscal summaries templates sent to French EPI clients (Savings/Life Insurance). 
Follow-up of printing and mailing industrialized process - approx 2millions pages.

- Workforce : 3 persons in France / 3 in India

Worked for SCOR: (Sept 2011 - July 2013 )

Reengineering of Reinsurance Core Business Applications. Offshore Delivery Model

+ Pilot Project Manager ( Sept 2011 - Dec 2011)
    - Workforce : 2 persons in France / 6 in India
+ Project Manager  Technical Accounting & Claims Application (Dec 2011 - Dec 2012 )
    - Workforce : 5 persons in France / 14 in India

Extensions Implementation of Reinsurance Core Business Applications. Offshore Delivery Model

+ Project Manager (Dec 2012 - July 2013) 
    - Scoping, Pricing and specifications Management of business users required enhancements 
            - Portfolio Segmentation
            - Administration Productivity

Project Manager - Consultant

Worked for Société Générale RESG/GTS: ( April 2011 - July2011)
- Change Management: Operational Risks Awareness
- Operational Risks Rating on RESG departments

Worked for Société Générale RESG/GTS: (Nov 2010 - April 2011)
- Change Management: ITSM Platform Roll-Out  
- Professional training.

Consultant

UNSW Global

Research on Market Data at School of Information Systems, Technology and Management and Australian School of Business.

Practicum Research Student

ISEP Voile

Project Management ( Budget 30000 euros)
Sponsor Relationship Manager

President

Leading the Customer Services at PeopleDoc in North America, I am sharing my global project management experience to implement all PeopleDoc modules for our clients and ensure their satisfaction after their go-live.

I am dedicated to high-quality delivery and focused on client satisfaction. 

Before moving to the US in New York City, I worked as a Consultant and IT Project Manager in Paris.

I hold an Engineer degree from ISEP (Paris) and spent one year at UNSW (Sydney) for a Research Practicum Program - Finance & IT.

Taplio

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