Palmetto GBA

•	Leading a transformative project, orchestrating the seamless transition from an outdated software database to OnBase software, significantly amplifying operational efficiency and elevating production outputs.
•	Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.

Project Administrator

SIOS Technology Corp.

•Delivered exceptional day-to-day support to customers holding valid support contracts, surpassing their expectations and ensuring utmost satisfaction.
•Engaged in collaborative efforts with the product development team to analyze and effectively address customer-reported issues and concerns.

Product Support Engineer Intern

•Implemented customized reports using Excel spreadsheets to provide hiring managers with real-time insights on candidate data, enabling informed decision-making.
•Managed projects for compensation benchmarking, job leveling, and salary structure design, resulting in a 20% increase in pay.

Senior Recruiter

Michelin

•Piloted digitalization project to transform face-to-face production meetings into virtual meetings using Microsoft Teams and SharePoint.
•Led the implementation of Power BI to create comprehensive reports and interactive dashboards for analyzing production objectives creating weekly production of $8 million dollars in our product line.

Project Operations Manager

•Implemented an Employee Engagement and Retention Project that decreased absenteeism and turnover by more than 50%. 
•Identified and assessed future and current training needs through job analysis, career paths, and reporting weekly performance appraisals to increase performance for new hires.

Project Management Specialist (Training and Development)

Army National Guard

•Collaborated with multiple Army officers to organize and execute operational training initiatives, contributing to enhancing military readiness. 
•Facilitated effective communication and consultation among the officers, identified training objectives, developed detailed plans, allocated resources, and ensured timely execution of the training programs.

Training Officer

The Kraft Heinz Company

•Led a project and collaborated in developing a program leveraging SAP software to assess equipment maintenance efficiency and trained team members to utilize software resulting in a notable 15% boost in production.
•Successfully facilitated the achievement of the plant's budgeted goal of $17 million dollars through improved tracking, analysis, and communication of financial performance.

Project Operations Manager 

HTI - Human Technologies, Inc.

•Implemented performance appraisal systems to assess employee performance, identify areas for improvement, and recognize high-performing individuals.
•Developed and implemented strategies to enhance employee engagement and motivation, resulting in a 20% increase in production output.

IT professional with over 10 years of experience in training, analysis, implementation, and consulting across diverse industries. Adept at enhancing technical and soft skills for large teams, resulting in a 50% boost in Fortune 500 company retention. Proven ability to lead teams generating $8M+ weekly revenue while mentoring groups of 10-150 individuals. 

Skilled in continuous improvement, project management, and utilizing tools such as Atlassian Jira, ERPs, Salesforce, SAAS, Microsoft SharePoint, and more. Strong background in data analysis, and consultation. Known for successfully leading transformative projects and driving operational efficiency.

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