e-Core

Proud to be;
**Prized Best New Hire Performance 2024 for JSM SBM Global
**AI Case Summarization Champion
**Throughput Mentor
**Events Management

While maintaining a Support Engineer routine 
Covering rotations of On call, Queue Manager, and Hot Manager
Performing triages, root cause analysis, debugging and troubleshooting Atlassian Jira Service Management cases;
Responding to customer queries in a timely and accurate way, via tickets, calls or chat;
Identifying customer needs and helping end-users to get the most of our products;
Teamwork ambassador providing listening and active listening, collaboration, cooperation and sharing knowledge;
Following up with customers to ensure their technical issues are solved.
Sharing Initiative ideas for Best Practices, Re-work reduction, Documentations and New Tools.

Atlassian JSM Cloud Support Engineer ||

Kelebra Tecnologia Da Informacao

Project Management;
Product Design;
Marketing Campaigns;
Landing page development (WordPress);
E-commerce (Shopify, Woocommerce, and Magento);
Data Analysis (MySQL, Excel, Python);
Several customers for 11 years

IT Consultant

WPMU DEV

Supporting our members and customers.
Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues.
Hanging out in the WordPress.org forums
Helping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.
Writing clear and helpful responses to customer queries via email, chat, and our forum.
Providing knowledgeable recommendations for solutions to handle customer feature requests.
Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
Documenting & summarizing tests or troubleshooting steps for communicating both with customers and colleagues.
Assisting with and solving all manner of WordPress questions with style!
Being an active part of the Incsub team.

WordPress Support Specialist

VTEX

Supporting technically 4 core teams: 
B2B, 
IO, 
Intelligent Search and,
CMS / Composable Commerce.
Mentoring on internal and external initiatives.
Dealing with Directors and C-level from LATAM, EMEA, US, and Brazil for Sprint's prioritization.

Product Technical Analyst

TINPIX

Mid-Level position, contributing with development of new features and maintaining services at Pinguim.app.br, writing documentations, planning architecture with the product owner and Senior's dev team. Technologies: WordPress, PHP, Vue.JS, Javascript Vanilla, Node.JS, GulpGraphQL, Rest API, MySQL, DynamoDB, AWS EC2, S3, Docker.

Full Stack Developer

Kelebra Construções e Serviços

https://www.instagram.com/kelebraconstrucoes/ 
General construction company
Prefabricated houses,
Buildings on demand,
Concrete paving,
Demolitions and Renovations,
Contentions and Dams.
There is no big or small service for our company.
Ask for estimates on DM.

Chief Executive Officer

Councilor Dr Eduardo Moura

Developed websites for the Councilor and for the PSC political party,
Internal system with various functions, such as calendar, CRUD, tasks, reminders (PHP + MySQL + JS),
Data Management (PHP + MySQL Dashboard)
Content and material creation for social networks (Facebook, Twitter, Instagram)
Interface and campaign design (Illustrator, Photoshop, Canvas) and
Edited videos for Youtube and Facebook (Final Cut pro X).

Web Developer

Chevron

Development of Oracle PL SQL reports;
Briefing with employees from different sectors to identify their needs;
Development of tools and forms to facilitate the day-to-day of employees;
Intranet maintenance in ASP.NET.

PlSQL Developer

Ambev

Customer support,
Server and network support.
Backup Management,
Charts with data in Excel,
Proxy and Firewall Management.

IT Assistant

Fiotec - Fundação de Apoio à Fiocruz

Financial analysis of major health surveys;
Accountability for projects;
Internal audit;
Excel, Access, VBA.

Financial Analyst

Born and raised in Rio de Janeiro, serial entrepreneur, self taught and traveler.
Interests: Customer Satisfaction, Innovation, Product Development, Ecommerce, and UX.
Languages: Portuguese, English, Spanish, and LIBRAS (Brazilian Sign Language).

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