Atos

As a Senior Business Intelligence and Innovation Evangelist at Atos, I specialize in transforming complex data into actionable insights and guiding organizations through digital transformation. My mission is to foster collaboration, champion accessibility, and create inclusive environments that empower employees and customers alike.

Core Expertise:
Digital Transformation Leadership: Guiding organizations to leverage emerging trends and technologies for growth and innovation.
Strategic Data Utilization: Aligning data insights with business goals to drive smarter decision-making and measurable outcomes.
Accessibility and Inclusion Advocacy: Leading change management initiatives that prioritize accessibility and inclusivity for all stakeholders.
Social Media Analytics: Extracting actionable insights from social media data to inform digital strategies and enhance engagement.

What Sets Me Apart:
I bridge the gap between data intricacy and strategic execution, empowering organizations to thrive in the digital age. My approach combines technical expertise with a human-centered perspective, ensuring innovation is impactful and inclusive.
Professional Skills:
Proficient in business intelligence tools and advanced analytics techniques.
Skilled in distilling complex data into clear, actionable strategies that resonate with diverse audiences.
Experienced in fostering collaborative, remote-friendly work environments that prioritize collaboration, productivity and innovation.

Let’s Connect:
I’m passionate about sharing insights, exchanging ideas, and building meaningful professional relationships. Whether you’re exploring digital transformation, accessibility initiatives, or data-driven strategies, I’d love to collaborate. Let’s drive innovation together!

Senior Business Intelligence and Innovation Evangelist

As a Social Media Business Evangelist, I amplify Atos’ brand and position it as a leader in digital transformation, accessibility, sustainability, diversity, and the future of work. By blending strategy, creativity, and data-driven insights, I ensure Atos remains at the forefront of innovation and thought leadership.

Key Responsibilities:
Brand Advocacy: Develop and execute strategies to elevate Atos’ presence, emphasizing leadership in digital transformation, inclusion, and sustainability.

Content Development: Craft engaging content tailored to business audiences, showcasing Atos’ role in groundbreaking technologies, sustainability, and innovation.

Thought Leadership: Position Atos as a pioneer in digital transformation and sustainability by producing insightful content and fostering meaningful discussions across platforms.

Community Engagement: Build and manage an engaged online community, reflecting Atos’ values while promoting diversity, accessibility, and sustainability initiatives.

Influencer Collaboration: Partner with key industry influencers to co-create impactful content and amplify Atos' message.

Data Analysis & Reporting: Monitor social media metrics, evaluate campaign success, and provide actionable insights to optimize strategy.

Event Promotion: Drive awareness and engagement for events that spotlight digital transformation, accessibility, diversity, and innovation.

Social Selling: Leverage social media to identify leads, nurture relationships, and guide prospects through the sales funnel.
Cross-Functional Collaboration: Work across departments to ensure consistent messaging and enhance Atos’ online reputation.

Diversity, Sustainability, & Accessibility Advocacy: Champion Atos’ initiatives in diversity, sustainability, and accessibility, ensuring inclusivity is at the core of our digital presence.

Atos Social Media Business Evangelist.

For over three decades, my commitment to advancing diversity and inclusion in the workplace has remained steadfast. As a seasoned Remote Work Architect and Change Manager, I've redefined the integration of remote dynamics into conventional work settings, enabling seamless global collaboration with a strong focus on leading on accessibility.

My tenure has encompassed roles such as Collaboration Evangelist, introducing cutting-edge tools, and Coworking Strategist, merging the digital with the physical to enhance teamwork.

Proudly serving as an International Workforce Integrator, I've championed the unity of dispersed talents, fostering a synchronized international workforce. My consultancy has been crucial in creating inclusive workspaces that are universally accessible to employees and customers with disabilities, cementing my Diversity and Inclusion Advocate role.

Highlights of my career include transformative consultancy for top-tier global companies, keynote speeches at leading conferences, and the publication of pivotal articles on workplace best practices.

As a Leadership Mentor and Innovation Catalyst, I have guided distributed leadership and pioneered solutions that keep businesses at the industry's edge. My vision is a workplace where innovation is rampant, every voice matters, and all barriers—whether geographical or physical—are eliminated.

I am committed to championing a diverse, equitable, and innovative work culture, ensuring a level playing field of opportunity. My mission continues: to forge a globally connected, inclusive, accessible and forward-thinking workplace.

Digital Workplace Senior Expert

Invited by Siemens Mobility and CES, all the content that I shared about the event and from the event was originally and independently created by myself.

Social Media Influencer

Students will feel more connected to each other and Atos.
Key objectives:
- Support members to build a personal global network inside and outside Atos.
- Find peers who are working/studying the same topics.
- Find a possible job at Atos, anywhere on the globe.
- Participate in global research programs.
- Connect with Tier 1 Universities.

Community Manager - Atos Global Community for Interns, Graduates and Apprentices 

ATOS N1 in Europe -Systems integration as well as cloud computing services and transaction-based activities.
 
-Facilitate New hire I/R classes.
-Redesign training materials received from B2B partners when required.
-Facilitate advanced technical and Team Management training.
-Write curriculum for training programs.
-Conduct needs assessments to determine critical areas for learning and development.
-Exceptional presentation skills, to include organizational, oral and written communications ability.
- Develop and maintain excellent relationships with clients/partners by engaging in prompt, professional and thoughtful communication with Clients to ensure the quality of services provided to the customers; and those SLAs.
-Monitor support calls, chat sessions and emails regularly across call centre’s as designated using the quality evaluation forms to detect gaps.
-Calibration and quality review sessions, with the goals of identifying processes, policies, that negatively impact our service delivery and in ensuring consistency of our monitoring process and quality of call center performance.
-Monitor customer satisfaction levels via customer feedbacks and surveys and work to improve areas of dissatisfaction.
-Publish KPI, Customer Satisfaction (CSAT) and other Ad hoc reports.
-Review current policies and procedures for accuracy.
-Improve the performance of the Technical Operations staff.
-Research, plan, organize and conduct training programs for technical personnel.
-Report on progress of employees under guidance during training periods. 
-Evaluate effectiveness of training programs through administration of written and practical skills tests.
-Help manage customer service related activities including customer escalations/complaint resolution by working closely with Support Experts and Call Center leadership team. Take customer escalations phone calls escalated to the Executive Team.
-Accounts: Nike, Siemens, RTE, Novozymes

Lead Customer Experience Trainer,  Business Social Network Evangelist  & Community Manager

AXSChat

As Co-Founder of AXSChat, I lead one of the world’s longest-running podcasts and communities dedicated to accessibility, inclusion, and disability advocacy. AXSChat is a global platform that fosters collaboration, drives awareness, and promotes innovative practices to create accessible and inclusive environments for all.

What We Do:
Global Conversations: Through weekly Twitter chats and interviews with industry leaders, AXSChat connects a global network of experts, activists, and organizations to share insights, strategies, and best practices in accessibility and inclusion.

Thought Leadership: By spotlighting real-world success stories and advocating for universal design, AXSChat inspires businesses and individuals to adopt inclusive policies and practices.
Education & Awareness: Our mission is to raise awareness about the societal and business benefits of accessibility and inclusion, while providing actionable insights to support their integration across all sectors.

Our Impact:
AXSChat has become a trusted voice in the accessibility and inclusion space, engaging participants from around the world to discuss key topics such as web accessibility, inclusive technology, and employment opportunities for people with disabilities. By creating a space for open dialogue, we’re helping to shape a future that values diversity and ensures equal opportunities for everyone.

Join Us:
Whether you’re an accessibility expert, a business leader seeking to improve inclusivity, or an advocate passionate about making a difference, AXSChat welcomes you. Join our community on LinkedIn and beyond to stay informed about the latest trends, connect with like-minded professionals, and contribute to a more inclusive, barrier-free world. Together, we can drive meaningful change and ensure that accessibility and inclusion become the foundation of modern workplaces and societies.

Contact me for support with innovation, inclusive workshops, or to speak at events.

Co-Founder and Board Member of axschat.

Digital Transformation & AI Awards

The Digital Transformation & AI Awards celebrate Ireland's leading innovators in technology and digital excellence, recognising organisations that are redefining success in a rapidly evolving environment. These awards acknowledge those tackling complex challenges and delivering impactful advancements through cutting-edge strategies.

More than just recognition, the awards provide an opportunity to showcase your organisation's achievements, foster collaboration, and inspire progress within the digital community

Why Take Part?

Highlight Your Leadership: Demonstrate your commitment to digital transformation and AI innovation while being recognised for your technological achievement.
Inspire Change: Share your success stories to motivate others, with achievements highlighted in our online digital package in collaboration with our communication partner, The Irish Times.
Build Connections: Network with other technology champions and build valuable collaborations.

Jury Member - Ireland Digital Transformation & AI Awards.

WOMEN IN TECH - Global Movement

Advisory Board Member
WOMEN IN TECH - Global Movement Portugal
Women in Tech® is an international non-profit organization on a mission to close the gender gap and to help women embrace technology. We promote girls’ and women’s empowerment worldwide, focusing on Sustainable Development Goal 5b: harnessing technologies. With our Head Office in Paris, we are a Global Movement with chapters on six continents, counting over 200,000 members. The aim is to educate, equip and empower women and girls with the necessary skills, confidence and opportunities to succeed in STEM career fields.

Advisory Board Member

Civic Code One

At the intersection of technology and civic engagement, I explore how innovations can revitalize and reinforce democratic processes. My mission is to showcase and promote cutting-edge solutions that enhance citizen participation, increase government transparency, and foster a more responsive political ecosystem.

Founder

NGI - The Next Generation Internet

The mission of the Next Generation Internet initiative is to reimagine and re-engineer the Internet of tomorrow, reflecting fundamental human values.
Today, the Internet is key to almost any social or economic activity. It is a true value creator that has reshaped the economy and society. This trend is irreversible and the Internet’s essential role for society and the economy worldwide will continue to increase.
However, concerns about personal data protection and transparency remain significant. There is also a growing demand for the Internet to provide better services and greater user empowerment in shaping their own online experience. Therefore, the next generation of the Internet must put people at its centre, so that it can meet its full potential for both the society and the economy.
The Next Generation Internet initiative aims to put in place the key technological building blocks of tomorrow’s Internet.

It envisions a future Internet as an interoperable platform ecosystem that embodies the values that Europe holds dear: openness, inclusivity, transparency, privacy, cooperation, and protection of data. Key priorities of the initiative include promoting freedom of choice, enhancing safety and security, advancing sustainability, and fostering active participation in the digital public space. The goal is to empower users with a broad range of open-source decentralised digital solutions, in accordance with the European Digital Rights and Principles.

Moreover, NGI has a significant impact on shaping a sustainable, sovereign Open-Source technology landscape in Europe that aligns with EU policies and values. To achieve this, NGI provides financial support to grass-root projects covering all layers of the Internet, ranging from open hardware, networking and transport technologies, firmware, operating systems and virtualisation, electronic identities and middleware, decentralised ledgers, software productivity tools, to over-the-top (OTT) and vertical applications.

Next Generation Internet Ambassador 

Digital Transformation Lab IE

The Digital Transformation Lab organised by UCC (DT-LAB@UCC) is a network of stakeholders
(senior professionals, researchers, consultants, and communicators) interested in developing, validating, and sharing best practices in Digital Transformation. We do this through:
(1)  Supporting peer-to-peer learning within the network
(2)  Undertaking and sharing the latest DT research findings
(3)  Organising regular online and face-to-face networking events
(4) Regular thought leadership events and masterclasses
(5) Sharing podcasts, blogs, and social media activities to spread our message.

Co-Founder - The Digital Transformation Lab

BIMA (British Interactive Media Association)

This is a voluntary position within the BIMA (British Interactive Media Association)

Council member for the Programmatic council

BIMA provides a public platform to recognise the thought leaders, innovators and rising stars who are fueling the new economy. Our awards vehicles include the Hall of Fame, BIMA 100 and BIMA Advance Awards.

Community Member

IMiF - International Minds in Finland

Manage the activities of the IMiF INTERNATIONAL MINDS in FINLAND group in Ireland.
Analysis and report, on the Irish Economy and Social Development.
Organise networking events.
Introduce Irish business to the group network in Finland.

Chairman

Plus10 Coworking and Innovation Space

-Startup mentoring
-Drive viral growth
-Community Management 
-Design and implement marketing campaigns
-Capture key digital marketing metrics for campaigns, make sense of trends, and improve performance
-Orchestrate social media and PR activities; identify, follow and participate in all relevant social media platforms
-Coordinate market research; initiate and organize exhibitions, seminars and other events
-Engage and galvanize our target community through blogs, forums and press opportunities
-Create programs resulting in active customer participation in press and analyst interviews, advisory groups, speaking opportunities, success stories and contributed articles

Co-Founder, Head of Community and Growth hacker

Sociologist. Accessibility-Centric Digital Transformation Leader & CxO Advisor. Advancing Future Work Cultures, Diversity & Inclusion, Sustainability. Co-founder of AXSChat & DT Lab🏆European Digital Mindset Award Winner

LinkedIn Top Voice. As an innovation catalyst, I identify and foster synergies between technology, creative ideas, and diverse individuals. My expertise lies in bridging gaps and nurturing relationships through active networking.

As a trusted collaborator with Siemens, I am proud to be part of their prestigious Influencer/Challengers program. I believe in the power of design thinking and consistently promote transparency and collaboration through an 'open dialogue' approach on various social media and business networking platforms.

My energy lies in driving digital inclusion, enhancing social media engagement, advocating for diversity, studying and influencing the future of work, and cultivating a social business mindset. These passions have led me to become a leading voice on critical topics such as digital transformation, accessibility, the future of work, diversity and inclusion, augmented reality, sustainability, and security, as acknowledged by Onalytica and Thinkers 360.

At Atos, I provide digital consulting services across various sectors. My focus areas are innovation, digital transformation, leadership, communications, influencer strategies, the digital workplace, employee experience, collaboration, Diversity, inclusion, sustainability, digital media, and social business.

My experience is rich and broad, gained from working with global organisations on social enterprise technology, digital transformation, and transitional projects. I've excelled in building high-performing teams in multicultural environments worldwide, ensuring high customer satisfaction.

In the evolving workplace, I advocate for flexibility, adaptability, knowledge sharing, continuous learning, embracing diversity, staying updated, personal branding, making meaningful connections, being ahead of the curve, and following your passion.

As a social entrepreneur, I am proud to have co-founded six startups, including AXSCHat, the oldest ongoing podcast on accessibility, and the Digital Transformation Lab at Cork University. My engagements revolve around Digital Transformation, Sustainability, the Future of Work, Accessibility, and Digital Inclusion, where I aim to drive positive change through innovation.

In our most recent axschat podcast, Debra Ruh, Neil Milliken and I had the pleasure of talking with Erika Hall from Mule Design Studio about design, AI, and workplace culture—but one part of our conversation has really stayed with me.

I asked Erika what advice she would give to someone finishing their studies and stepping into today’s messy, uncertain professional world. Her perspective was both reassuring and refreshing:

“It’s really early. When you just graduate university, you’re just at the beginning. Take care of yourself, get oriented in the world—it’s so different from what you learned in education. Don’t stress about getting on the perfect career path right away. Focus on your well-being, on building relationships, and on experiencing life. Sometimes you just need to ‘paddle’ until the right wave comes along.”

It’s easy to feel overwhelmed by the pressure to land a dream job or to have everything figured out from day one. Erika reminded us that careers are not linear, and it’s okay to take your time, try different things, and prioritize your mental and physical health.

Her words are a great reminder to all of us that success often comes from resilience, adaptability, and the relationships we build along the way.

If you’re just starting out: ride the wave, don’t be afraid to paddle for a while, and remember to take care of yourself. The rest will follow. 🌊

#CareerAdvice #WorkplaceCulture #Design #MentalHealth

Antonio Vieira Santos

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