Anand Systems Inc

Technical Support Executive

FYNXT 

Senoir Software Support Executive

Voice and live chat support for Anand Systems FrontDesk Property Management Systems.
Installing PMS, ID Scanner, Signature Pad on client’s pc.
Configuring PMS: Adding room types and rooms, tax structure, other charges, payment types, rates.
Resolve various PMS related issue like rate adjustment, direct billing, remote desktop setup, booking, reservation, check-in, early checkout, add or delete payment entries, printer issues, working with rate view to set rates for room types and booking control rule close and open property on OTA etc.

Chegg.com

Solve programming assignments and projects to help students understand their most challenging coursework using thoughtful explanation and step-by-step answers.
Sift through and solve student’s queries, classifying them and preparing programs with detailed comments, pseudo code and flowcharts.
Follow up with students for further explanations and feedback and additional questions.

Expert Answerer

Nexiilabs

•	2.7 years of software testing experience (Manual and Automation).
◦	API and CLI based automation using Python, Paramiko, Pexpect and Fabric.
◦	Functional test automation using Qualisystems’ Cloudshell Test Automation Framework.
◦	Developing and extending keyword-driven Robotframework using Python and SSHLibrary.
◦	Developed keyword-driven CLI based test automation framework using Python.
◦	Automating web application testing using selenium webdriver with Python Unittest.
◦	Developing and executing selenium test cases using element locators and webdriver methods.
◦	Setting up continuous integration using Jenkins, SVN and GIT plugin.
◦	Worked in SCRUM teams and AGILE environment

Senior Software Quality Engineer

OSI Systems

Provided intermediate level IT support to all personnel within the business by answering incoming      calls and emails.
Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
Managed call flow and responded to technical support needs of customers.
Installed software and resolved technical issues.
Created and Activated accounts for new employees in Microsoft Active Directory.
Provided intermediate end-user troubleshooting and desktop support on Windows and Linux systems.
Worked closely with team members to meet and exceed all customer service requirements

Worked as Technical Support Executive for Property Management Systems. Experience in manual and automation testing of storage virtualization products using proprietary and open source test automation frameworks.

Taplio

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