James Milson Village - North Sydney

Showing family members of prospective residents’ different part of the residential village as part of a tour of the facility, Advising residents, family & friends of new protocols to be followed i.e signing into the premises using the Zipline system i.e. Checking that the RAT that visitors, contractors and staff have conducted each and make sure a negative result has been achieved. Preparing the reception area making sure that all PPE equipment is available for visitors, contractors to use i.e rapid antigen test, masks, disposable gowns
Advising residents, family & friends of upcoming residents’ meetings, emailing minutes of meeting to family & friends after the meeting has been held. Following up on account enquiries on behalf of service providers i.e.   Logging maintenance request in the Up keep program, Readdressing and forwarding mail for residents that have either passed away or move to a different facility either to Next of Kin or to the returned to the sender. Creating labels for individual patients using ECase software.
Creating and laminating posters to be displayed at different parts of the facility
Booking appointments for the consumers to see the Beautician, podiatrist & hairdresser.
Staff turning up to work but they are not on the roster,
Ensuring that the area at reception is clean and tidy at all times, ready to receive visitors.
Answering phone calls from hospital, pharmacy and transferring to the correct person that could follow the enquiry.
Ordering stationery

Administration 

Self-employed

Home Manager

JAMES MILSON VILLAGE - Woolwich

Showing family members of prospective residents’ different part of the residential village as part of a tour of the facility, Advising residents, family & friends of new protocols to be followed i.e signing into the premises using the Zipline system i.e. Checking that the RAT that visitors, contractors and staff have conducted each and make sure a negative result has been achieved. Preparing the reception area making sure that all PPE equipment is available for visitors, contractors to use i.e rapid antigen test, masks, disposable gowns
Advising residents, family & friends of upcoming residents’ meetings, emailing minutes of meeting to family & friends after the meeting has been held. Following up on account enquiries on behalf of service providers i.e. Sylvia – Hairdresser.  Logging maintenance request in the Up keep program,	Readdressing and forwarding mail for residents that have either passed away or move to a different facility either to Next of Kin or to the returned to the sender. Creating labels for individual patients using ECase software.
Creating and laminating posters to be displayed at different parts of the facility
Following up on payroll enquires when staff are not clocking in or out or both, 
Staff turning up to work but they are not on the roster,
Ensuring that the area at reception is clean and tidy at all times, ready to receive visitors.
Answering phone calls from hospital, pharmacy and transferring to the correct person that could follow the enquiry.
Ordering stationery and linen for different part of the Residential facility.

Administrative Officer

ARC Training # 91007

Student at ARC training -Completing Certificate III in Aged Care

Central Innovation

Drive customer service retention activities within the Customer Care group
Contact customers to remind them to renew their software subscription & assist with the renewal process.
Dealing with objections or changes to services waiting to be renewed
Follow-up renewal payments that have not to commence, even though signed paperwork has been returned
Ensure that customers receive their entitlements under the Central Innovation value proposition
Mobilise Account Managers/Technical Services towards addressing issues to achieve successful renewal
Identify revenue potential in each customer site and implement a plan to realise it
Defend against competitors
Close transactional site opportunities where appropriate or create/quality/nurture leads for Account Manager.
My Achievement while at Central Innovation
Met Sales Targets for ARCHICAD software renewals  
October, November, December 2018 &, January 2019.

Customer Service Representative/ Sales Support- Temp position

De Rigo Vision 

Answering inbound customer calls, Attending to phone calls relating to orders, Co-ordination and ensuring that goods are dispatched against orders received. Liaising with Sales Representatives and Management in regards to customers' orders. Resolving product warranty issues and customer complaints in a timely manner. Reporting Sales & Marketing activities by providing excellent customer service to external & internal customer.  
Temporary position.

Customer Service Representative - Temp position

Downer

Updating Customer info from Telstra to provide to Telstra to then complete Plans for NBN to be provided to customers.
Temporary position

Adminstration Officer- Short term contract

Philips

Processing orders received by email, answering customer enquiries. Providing dispatch information to customers in regards to the time that deliveries were arrived at the hospitals.
Temporary position.

Customer Service Representative- Temp Position

Abbott

Processing consignment orders for Hospital & other healthcare providers & Standard orders.

Checking information on a very high volume of Purchase Orders a day to ensure that the information provided is correct. Dispatch details can vary for each order so a high level of attention to detail is very important.

Purchase orders are received for all Hospitals in all states in Australia using Abbott
Enjoy Interactions with External & Internal customers.

Calm in highly stressful situations when dealing with Hospitals & other Customers.

Working unsupervised during high volume periods with limited support is my strength
and I get the job done.

System used for Processing- SAP
This is a 6 month Contract role.

Customer Service Specialist - Contract Position

Hills Limited

Converting incoming emails into purchase orders for a variety of security products for customers which are Installers of all our products.
Assisting customers that come into the branch by taking & packing orders & preparing accurate invoices. 
Assisting customers with answering technical questions or referring to Sales Specialists who are currently working at the branch.
Answering incoming phone calls to the branch by either answering customer questions or again referring to Sales Specialist currently working in the work branch.
Deal with customer complaints promptly and effectively.
Processing credits for customers promptly & efficiently.

Sales Support, Dispatching officer, Receptionist

Sales Support, Administration officer, co-ordinate with the Accounts payable department to ensure invoices are settled for suppliers of the Chatswood branch. Co-ordinate with the Accounts Receivable department to ensure that all orders for customers can be placed on their accounts & later invoiced.
Ensuring smooth operation of the Chatswood branch on a Day to Day basis.
I am now on Gardening Leave.

Sales Administrator, Office Manager

I have completed Certificate III in Aged Care & 120 hours of practical placement in the Aged Care industry.
Previously I was a problem solving Professional with Administration experience, extensive Customer Service experience with large International & National organisations in areas of Hospitality, Sales & sales support,logistics, insurance, retail, medical devices & IT technology. Proven ability to build strong relationships with Internal & External customers very quickly.
High Attention to detail. Calm in high volume periods. Experienced User of ECase, SAP as well as various other CRMs. 
Good communication skills. What I promise, I Deliver 

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