Sitel Group

Sr. Communications Trainer

Access Healthcare Services

Process Intervension for improvement

Assessing candidated for recruitment 

Call monitoring and sharing feedback 

Refresher training

Content development for V&A

Reports and review decks

Preprocess training -Freshers/Experience

Management Trainee

Sitel

Training batches for Sitel Academy
Conducting V&A rounds for recruitment 
Content development

Communications Specialist

Mindspeed Solutions

To train people on Voice and Accent (neutral accent, correct pronunciation)

To train people for Soft-skills including business communication, call and E-mail etiquette

To train people on presentation skills, customer service

To conduct Pre-assessments and Final  Assessment for the agents 

Trainer

GENPACT

•	Identify the focus areas of training by TNA
•	Preparing lesson plan
•	Train people on Voice and Accent, Soft-skills including business communication, call and E-mail etiquette, presentation skills, customer service, sales and negotiation, stress management, leadership and team building, time management etc.
•	Monitor live and recorded calls 
•	Evaluate performance and provide feedback
•	Conduct refresher training.
•	Prepare and publish reports/review deck
•	Train the team on Quality Parameters
•	Prepare performance report
•	Send splash/teasers etc

Communications Specialist Trainer

Indus Academy

Teach English to students of VI, VII, VIII standard for CBSE

TGT English

Bangalore group of Institutions

•	Worked with Bangalore Group of Institutions, Bangalore as a Students Counselor and Admission in-charge, and Communication Trainer for North East India from 8th August, 2011 to 25th July, 2013.

Business Development Officer

HCL BPO

•	Worked with HCL Technology Ltd. Noida as Sr. Customer Care Executive for British Telecom since 8th May, 2008 to 30th January, 2010. Trained NHT for soft skills and communication, along with up-skilling advisor for process as campaign trainer.

Sr. Customer care Associate; Campaign Trainer

Abearix Technologies

Voice and accent and Soft-Skills training

Infocall Solutions Pvt.Ltd

with Infocall Solution Pvt. Ltd. New Delhi as CSA from January, 2006 till September, 2006 and then got promoted as QA and worked till March, 2008.

To contribute my skills and expertise to people by training and facilitating to enhance their skills to fit in the organization.

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