Aman Preet Saini's Linkedin Analytics

Seasoned customer success manager in a B2B SaaS industry managing Enterprise and mid market segment, focussed on value realization through empathy and data driven processes. With 8 years of experience in both sales and post sales, I have experienced first hand challenges in revenue generation and realized: 1. Quantifiable success metrics for each client >>> client health score 2. First impressions are important. The client onboarding experience will impact the renewals and growth. 3. Red flags are early and Renewal is NOT likeability. Did we help them grow their revenue/ save money >>> do they like us. These learnings have helped in achieving >109% NRR and secure long term contracts during the first renewal cycle. Prior to this, I was a core team member in 2 early stage startups working directly with founders in highly collaborative roles. Have directly been part of 7+ pitch developments thus, increasing the NPS from 48 to 72. Company’s vision, autonomy and culture is central to my work. A certified yoga instructor with a deep curiosity about psychology. I enjoy reading and exploring life through writing.