TEKsystems

★ Analyzed and assessed AI model responses.
★ Ranked responses based on criteria established by the client.
★ Made recommendations for improving model response in alignment with task protocol and guidelines.

Data Annotator

GlobalLogic

★ Analyzed generative AI query response data from engineers
★ Crafted new responses
    *clear, concise content to guide user toward their goal
    *more human/conversational tone
    *align to project principles, task guidelines, and style guide
★Iterated rewrites in collaboration with reviewers and senior reviewers

This is a Hitachi Group company. Client: Fortune 10 company with a signed confidentiality agreement.

AI Content Writer

Tech Fleet

This is an agile cross-functional team product design project in Phase 1. I shadowed Phase 0.

★Reviewed Phase 0 artifacts to inform mini content style guide to brainstorm and framework. 
★Conducted competitor analysis assessing tone, voice, and keywords.
★Facilitated team discussion to identify themes from competitor analysis.
★ Created team slide content and presented it at client demo.
★ Reviewed apprentice applications, conducted apprentice interviews, and selected apprentices.

Lead UX Writer Taíno Language app project

This is an agile cross-functional team product design project that I worked on during Phase 1 and 2.

★Crafted website content for launch as MVP for Phase 2.
★Our team created content for a splash page as an MVP for Phase 1.
★Created a FigJam board for team collaboration. Organized the board as the team added content.
★Prepped for and presented at client demo each sprint during Phase 1.
★Supported apprentices in becoming comfortable with creating slides and presenting during client demo during Phase 2.
★Collaborated with the Research, Design, and Strategy teams.
★Our team created a style guide. 
★Our team created a newsletter toolkit including guidelines, a mini style guide, a newsletter format, and a welcome message for new subscribers.
★Reviewed apprentice applications, collaborated with co-lead to conduct interviews and select candidates during both Phases.

Co-Lead Content Design/UX Writing Team LC Project

The Inclusive Group | IDD Life 

This is an agile cross-functional team product design project in Phase 1.

★Analyzed previous competitor analysis.
★Agile collaboration on a cross-functional team.
★ Contributed to the development of an interview discussion guide.
★Conducted interviews with potential clients. 
★Reviewed interview results and identified common pain points, motivations, and goals.
★Conducted conceptual testing.
★Analyzed results and contributed to an affinity map.
★Collaboratively identified themes and key insights to share with other teams and the client.

UX Researcher

Alzheimer Society of Canada

In collaboration with UX Writing Academy, I conducted research including:
    ★Competitor analysis
    ★Interviewing a user diagnosed with dementia
    ★A content audit (select pages)

My team shared our findings, identified themes, and presented our results and recommendations to leadership.

We collaborated using Zoom, Slack, and Google Docs.

UX Writer

UX Writing Hub

Created mock-ups in Miro and Figma
Organized projects in Notion and Airtable
Crafted fictitious company
Submitted a research plan 
Conducted research including: 
★Competitor analysis
★Conversation mining
★Zoom and phone user interviews
★Google forms survey

Synthesized research data to:
★ Develop personas
★Map user journeys
★Write a research report

UX Writing Academy Student

University of Delaware

Remote from March 2020 - Sept 2021
Researched user scenarios and interviewed 600+ individuals with disabilities, diagnoses, and/or injuries to understand their pain points and goals to problem-solve how to optimize their learning experience.
Co-led the launch of a new application and management platform.
Developed training materials and facilitated a workshop introducing the new platform.
Engaged in collaborative decision-making with cross-functional teams.
Crafted transactional emails and website copy.
Supervised three graduate students.
Served as search committee chair for two full-time employees and search committee member for two full-time employees and two graduate students.
Liaison between the office and two other departments.

Disability Specialist

Christina School District

Advocated for individuals with disabilities, diagnoses, and/or injuries.
Conducted qualitative and quantitative research.
Wrote an average of 74 reports per school year.
Presented results by simplifying complex information.
Maintained accommodation database.
Engaged in collaborative decision-making with cross-functional teams.
Wrote transactional emails.
Varied communication to match the needs of the audience (leadership, new users, experienced users).
Co-led project to update the suicide prevention manual.
Supervised 7 graduate student interns including proofreading and editing their reports and providing feedback.

School Psychologist

Throughout my career, I have empathized with people to understand their pain points, goals, and motivations to problem-solve how they can accomplish their tasks.

How I can help you: 
★ Draft content for a website launch 
★Craft error messages, 404 pages, empty states, CTAs
★Collaborate on cross-functional teams 
★Revise legacy content
★Conduct competitor analysis, comparative assessment, and conversation mining to discover which layout, features, and language the target audience expects
★Analyze data to identify themes and patterns
★Present findings to a range of stakeholders
★Simplify complex problems by breaking them into smaller steps

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