Forward Next Consulting

Partnering with businesses and entrepreneurs by providing consulting and service support for business processes, training, project and change management

President

Learnexus | HQ for L&D Leaders

Consultant

Kite Pharma

(Job Title: Sr. Business Process Analyst)
Communicate effectively with senior management to develop training for employees to support with new system launches and change management.
•	Manage the Learning Management System (LMS) and infrastructure for all L&D programs by establishing methods and procedures for delivery, evaluation measurement, and reporting.
•	Execute projects including coordination of logistics, creating and developing and managing materials, and providing a critical eye to ensure content is ready for distribution using the ADDIE Model and L&D solutions.
•	Research, manage, evaluate, and maximize the L&D vendors, including relationship management, usage tracking, budget, employee satisfaction, and impact on the organization's needs.
•	Ensure efficacy of the training department by supervising its administration, monitoring, instructional design, and organization.
•	Represent the power to make decisions on regulatory compliance, audit preparedness, learning portfolios, and training.
•	Oversee a thorough program of learning based on workforce requirements and company needs.
•	Adopt standardized procedures for assessing training needs, delivering courses, and measuring the efficacy of training initiatives.
•	Assist the quality team in comprehending the requirements of the entire quality systems.
•	Establish and uphold quality benchmarks and performance, collaborate with teams on representative escalation and comprehensive quality reporting.
•	Oversee training projects and programs to ensure they are finished on schedule, efficient, and contribute to the success of important initiatives and projects.
•	Help with issues pertaining to audits, inspections, and governmental/regulatory investigations.
•	Analyze trends, data measures, learning indicators, and pinpoint areas for development. 
•	Developed new hire onboarding program and orientation platform to support upskilling.
•	Analyzed vendor contract terms and negotiated favorable terms

Manager, Learning and Special Projects

New Hire & Consultant Onboarding, Project management
•	Served as developer of curriculum & curriculum owner for department for L&D initiatives
•	Collaboration with HR to solve and find solutions to issues utilizing consulting skills
•	Provide expert direction to team to oversee procedural documentation, process improvement in conjunction with cross-functional stakeholders and subject matter experts Kite/Gilead policies and best practices 
•	Strategic problem solver
•	Provide strategic direction to team to oversee procedural documentation, process management, and process improvement in conjunction with cross-functional stakeholders and subject matter experts & Driver of completion of CAPA audit findings with senior leaders in QC 
•	Manage department budgets including forecasts, headcount and resource projections, outside testing lab forecasts, and contract/consultant resources.
•	Track all contractor and consultants for budget and billing along with completion of assignments.
•	Organize departmental meetings, actions, presentations and project plans
•	Perform content review and quality control for a portfolio of documents to drive alignment with 
•	Propose and implement plans to resolve complex issues and execute corrective actions and gain support with Information Technology department as needed
•	Collaborate with key stakeholders to assess process alignment and prioritize revisions as necessary to ensure continued relevance and applicability
•	Support & advise on budget creation and resource allocation, decision-making within the organization
•	Adviser on the development and delivery of internal training materials from end-to-end 
•	Mentors/helps train staff members, and evaluate needs by assessment
•	Successfully conducted Diversity, Equity, & Inclusion department conversations to support team collaboration and raise awareness
(Job Title: Business Process Analyst II)

Project Manager

Provided Corp Quality Operations and Regulatory Affairs support for training project for Global (US,CAN, EU) 
•	Collaborated with Sr. leadership throughout Kite to identify changes to process flow materials & implementation & Created training videos and Computer Based Training pertaining to quality system use pertaining to Guidelines & regulatory/compliance purposes using instructional design principles and strategies. Supported with off-shift training support for EU and trained staff, Collaborated with program and system owners to establish curricula requirements, 
+ Used Adobe Captivate, eLearning software, Articulate 360, Camtasia, and SCORM to create comprehensive training materials Retained Knowledge of EBS Oracle/Oracle Agile (GPLM) and various roles & responsibilities, Researched the latest FDA, EMA, and other regulatory updates to assess training needs and gaps
(Job Title: Sr. Learning and Development Specialist II)

Learning Project Manager

RenderLife Productions LLC

• Managed overall budget & cost outlook for differing projects with company
• Supported with creation of content through script writing and videography 
-supported in content development and execution with keeping track of timelines for production
• Successfully edited content in order to present on platforms such as YouTube, twitter, LinkedIn 
• Obtained documents of legality in to support organization and functions 
• Supported in facilitating contract work for employment of staff 
• Kept track of all budgeted activities for accounting pertaining to materials obtained, Equipment needs, and other resources 
• Operated as consultant to CEO to track project needs and implement strategy to execute Other projects and communication 
-Utilized marketing and sales skills to promote organizational products and solicit contracts
• Created job descriptions for individuals contracted with company
• Supported public relations by identifying potential marketing strategies and targeting Specific organizations for further outreach and brand development
• Other duties as assigned

Director of Projects and Operations

Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

•Identified training needs and developed customized training programs for healthcare providers to improve their understanding and usage of BCBSIL healthcare solutions.
•	Leveraged available eLearning development tools, and adjusted as needed, to achieve KPIs in assigned territory.
•	Delivered engaging and interactive training sessions to healthcare providers on how to effectively use Transtech.
•	Provided ongoing support and guidance to healthcare providers in the effective utilization of BCBSIL healthcare solutions, ensuring optimal outcomes for both the providers and their patients.
•	Followed-up with healthcare providers to assess training effectiveness and identify areas for improvement.
•	Represented company and brand at professional medical and healthcare maintenance organizational events.
•	Navigated complex account environment and understood the needs/issues of various stakeholders at all levels.
•	Used ADDIE Model and conducted Needs Assessments and provided information on skill gaps and evaluation
- 	Improved and developed professional relationships within targeted academic hospitals to introduce offerings.

EHCM Trainer (Contractor)

NextLevel Health

•Developed and maintained strong relationships with key accounts, ensuring client satisfaction and retention using ADDIE Model and Training Needs Assessment and Evaluations
•	Identified opportunities for process improvement and implemented effective solutions to enhance the efficiency of care coordination and customer service operations.
•	Analyzed market trends and competitor activities to identify potential growth opportunities and developed strategic plans to capitalize on them.
•	Collaborated with cross-functional teams to develop and implement comprehensive and innovative care coordination strategies and training initiatives.
•	Trained and uptrained 20 incoming account managers on step-by-step processes and key takeaways.
•	Designed, developed, implemented learning programs and trained staff on business processes and developed training curriculum to support in market research and execution.
•	Collaborated with cross-functional teams to develop and implement innovative strategies to improve patient outcomes and reduce healthcare costs.
•	Developed and implemented a customer feedback system to gather insights and enhanced the quality of care coordination services provided to key accounts.

(Job Title: Sr. Behavioral Health Specialist)

Manager/L&D Trainer

Together4Health

•	Successfully trained staff on safety & collaborated with compliance officer, program director and managers in improving safety policy for field staff
•	Managed assigned participant case load through community outreach, conducting care coordination assessments and creation of related care plans including social and cultural factors that influence health.
•	Participates in interdisciplinary team meetings both internal and external to the organization as needed to support participant care plan outcomes
•	Successfully managed participants transitioning from hospitals and long-term care facilities and following up with their care needs and plan of care
•	Actively participates in care planning that specifies care coordination by referring to direct care resources to meet physical and psychosocial needs; by prioritizing problems and establishing mutually agreed upon goals specific to the stage of participant activation; by using program planning and group concepts to meet the health needs of the special populations.
•	Conducted risk assessments in order to establish best care action for individuals in the health plan
•	Participates as assigned in participant education including development of materials, conducting presentations or supporting other team members in such efforts.
•	Served as an advocate, mentor and support other team members for accomplishment of overall care coordination goals.
•	Evaluates dates at the individual and population health level and uses this to inform the care coordination process.
•	Evaluates responses to interventions in order to determine progress toward goal achievement.
•	Supports network providers to ensure optimal participant care.
•	Collaborates with other multidisciplinary professionals and community agencies to provide a continuum of coordinated care addressing health and related social determinants
•	Participates in quality improvement and NCQA measurement of data activities

Mental Health Care Coordinator

Loretto Hospital

Gained clinical case management, operations and hospital experience and leadership influence related to healthcare with understanding of HHS requirements and GCP and GDP (Good Clinical Practices and Good Documentation Practices) as well as project and operations management experience, compliance, and audit expertise.
•	Trained clinical staff in both group and 1-on-1 sessions and supported compliance initiatives and patient care.
•	Conducted group therapy sessions with patients while managing a caseload of 30+ people weekly and conducted HIV training sessions and mental health therapy and other therapeutic areas.
•	Used performance consulting to analyze data and identify root cause determining appropriate learning solutions with internal and external SMEs while collaborating with HR on initiatives and advocation for employees.
•	Managed projects and administration, provider network development and relations and tech writing.
•	Collaborated with HR to develop and implement training programs that aligned with strategic goals.

Expressive Therapist/ Trainer-Instructor

Southshore hospital

•	Successful jumpstart of a gero-psych unit
•	Trained staff in crisis prevention and creative arts therapy
•	Interviewed and evaluated patients for safety & suicide risk
•	Handled cases & Linkaged patients to nursing home care facilities as related
•	Coordinated patients care from intake to discharge for follow up
•	Created a therapeutic environment for gero psych patients
•	Supported staff with other needs for unit such as activity supplies, etc.

Activity Director

Chicago Public Schools

•	Collaborated with special education teachers and staff for best practices for students with learning disabilities, behavioral problems, etc.
•	Provided supervision of children during break times
•	Worked 1-to-1 with a student with muscular dystrophy
•	Acted as a liaison between student and school counselor in order to improve IEP for student

Special Ed. Classroom Assistant

Possible summary:

Manager, Learning and Special Projects at Kite Pharma | PhD, MBA, LPC, CNVCPI

Manager, Learning and Special Projects at Kite Pharma | Learning and Development, Change Management, Project Management

Learning and Development Leader with HR and Change Expertise

With over 15 years of experience in healthcare and biotech, I am a passionate and strategic learning and development leader who can design, deliver, and evaluate impactful L&D programs and solutions. I have a PhD in Psychology and Human Behavior, an MBA in Healthcare Management, and certifications in Nonviolent Crisis Prevention and Human Resources Foundations.

As the Manager of Learning and Special Projects at Kite Pharma, I communicate effectively with senior management and cross-functional stakeholders to support new system launches and change management initiatives. I manage the Learning Management System and infrastructure for all L&D programs, and execute projects using the ADDIE Model and L&D best practices. I also collaborate with HR to solve issues and provide expert direction to the team. My goal is to continue to provide vision and maximize potential for the organization and its employees.

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