Al Ghurair Investment

Formulate and execute a comprehensive training strategy, aligning driver development initiatives with corporate objectives and industry trends.

Spearhead digital transformation and the development of a cutting-edge training curriculum incorporating modern learning methodologies, technologies and optimizing Trainee experience.

Cultivate strategic partnerships with IT / technology vendors to integrate innovative training solutions and boost just-in-time learning.

Integrate organization’s CX Promise in driver training, focusing on empathy, communication skills, and problem-solving to enhance the overall customer experience.

Effectively manage performance to Facilitate team growth, contribute to retention, engagement, and boost productivity (including Individual Development Plans and Performance Improvement plans)

Identify and grow talent for succession planning by effectively using AGI competency framework.

Identify, deploy, and manage new Learning Management System across all functions.

Establish key performance indicators (KPIs) to measure the effectiveness of training programs, providing data-driven insights for ongoing enhancement.

Develop, allocate, administer, and track training budget across all Emirates. 

Comply with all regulatory requirement

Senior Training Manager

Emirates Flight Catering

Achieved outstanding compliance improvements, boosting regulatory program adherence from 77% to an impressive 98% and mandatory program compliance from 38% to a notable 87%. Orchestrated 75+ Six Sigma Yellow Belt projects, generating AED 1,875,000 ROI across diverse verticals.

Pioneered VR-based learning initiatives and interactive site maps, enhancing training methodologies. Managed pre-opening site trips for 1,500+ employees in two weeks, ensuring seamless onboarding. Led the creation of a mini-Expo 2020 site, inspiring trainees with modern learning tools.

Implemented a 10-module Supervisory Development Program, addressing skill gaps and serving as a strategic platform for emerging talent. Developed digital learning infrastructure, onboarding 10,000+ learners to online programs via a change management strategy.

Introduced a 100% digital on-the-job training delivery through an LMS-based Operational Assessment tool. Provided coaching, fostering individual contributions and professional growth. Delivered monthly Learning Analytics, L&D KPI, and learning metrics.

Conducted LMS roadshows, promoting engagement and gathering customer feedback. Represented Learning and Development in audits, ensuring successful closures and addressing feedback. Validated regulatory compliance for third-party vendors during contractual and deployment stages.

Lead L&D Specialist, Learning Performance Management

Introduced and onboarded 10,000+ learners to Learning Management System by organizing L&D camps and closely working with Key Account Managers / Stakeholders.

 Redesigned and delivered English language and soft skills learning solutions to develop people across three verticals (Food and Beverage, Culinary, Facilities and Hygiene).

Developed learning approaches aligned to my key account’s objectives (Engineering, Supply Chain).

Partnered with department line managers to monitor transfer of learning when new soft skill courses are developed and delivered.

Adhered to and helped establish L&D Standards and Governance in line with the regulatory, compliance and organizational requirement where required.

L&D Specialist,

NADIA Global

Developed 8 KHDA compliant learning solutions including Customer Service, Soft Skills, English as a Second Language, Sales and Service, Train the Trainer and Human Resources Management.

Design, developed bespoke learning solutions for key accounts, improving key account retention by 5%.

Created reporting structure to give visibility on training and assessment compliance.

Training Specialist

Classof1.co

Launched customer service, business communication, and English training for all online tutors and customer support executives.

Achieved 22% increase in customer satisfaction over 3 months by initiating voice of the customer, Quality Assurance Reports, and action plan for special tutors’ individual development plan.

Developed content for online guides and provided voice overs for content development's interactive web projects

Trainer and Quality Analyst 

QuScient

Designed and delivered Voice and Accent training, on-the-job training for freshers and lateral entries.

Successfully standardised and delivered Weekly training and Key Performance Indicators reports.

Lead Associate - Training

Intelenet Global Services

Specialized in Commercial Insurance Direct Billing (Voice / Inbound) 

Trained all new joiners - customer service and process modules

Sr. Direct Billing Expert

Experienced Learning And Development lead, Lean Six Sigma Green Belt Practitioner with a demonstrated history of working in the hospitality industry. Skilled in Learning Analytics, Learning Management System, Learning compliance management, Process Efficiency, Project Management, Team Leadership. Strong human resources professional with a Master of Business Administration (M.B.A.) focused in Human Resources Management, Workforce Development and Training. 

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