Oyster®

Talent Operations Specialist

Our mission is to create a more equal world by making it possible for companies everywhere to hire people anywhere. We believe it should be easy for any company to hire any person, no matter where either is located in the world. 

Our software platform is created to solve for the complexities of giving full-time, full-fledged employment to anyone in the world, while providing a delightful experience to employers and employees. Oyster has B Corporation status. Read our 2023 Impact Report here 👉 https://www.oysterhr.com/resources/annual-impact-report-2023

Recruiting Coordinator

Welocalize

• coordinate specialized training programs and e-learning courses designed to upskill the available workforce and support client project requirements and company objectives 
• collaborate with Talent Acquisition, Learning and Development, Production and other departments to assess project issues and improve internal processes
• conduct ad-hoc market research, maintain talent database, trackers and records and monitor and analyze feedback to measure results

Talent Community Coordinator

IESE Business School

•	support the Associate Directors in the operational activities of the Admissions Department (Profile Reviews, Information Sessions, Interviews and Assessment) 
•	act as the point of contact (coordination and constant communication) with prospective and incoming students for the full-time MBA and the Master in Management (MiM) and guide them through the application process
•	manage a high volume of email queries and respond to requests for information
•	work for continuous improvement to ensure a seamless and efficient admissions process
•	CRM management: maintain the internal database and create reports
•	assist in the organization of events (in person and virtual) and preparation of marketing materials 
•	collaborate with the academic program management team and other internal stakeholders to facilitate the smooth transition from candidate to program experience

Area Coordinator, MBA Admissions and MiM Recruitment

•  First line agent for the UK Market
•  handling communications with customers, distribution channels (in store and online) and with logistics partners
• monitoring customer credit accounts and reporting irregularities, analyzing invoices and manually posting payments (SAP)
• resolving complaints and preventing additional issues to improve the customer experience
• providing support to the BackOffice department to find customer-focused solutions
• assisting the management team with new agent training and onboarding

Distribution and Online Services - UK Market

Fira Barcelona

•	provide operational support for tradeshow services that enhance the customer experience and drive value for exhibitors and sponsors
•	collaborate with  senior management and internal departments in the planning, organization, set-up and execution of event related activities and onsite management
•	develop a complete understanding of all rules and regulations for the Fira’s Convention and Exposition policies and procedures
•	coordinate and execute key customer communications and maintain event databases
•	manage relationships with vendors and exhibitor appointed contactors to ensure that client requirements are met
•	facilitate exhibitor orders using the e-commerce platform and SAP including processing changes and refunds and confer with accounting to establish credit and finalize invoicing
•	prepare post-show analysis of activities and an assessment of vendors, services, internal processes, etc. and make recommendations for improvements
•	assist with special projects assigned  by the management committee
•      project coordinator for two key events: World Routes 2017 and the IoT (Internet of Things) Solutions World Congress.

Sales Executive - ServiFira

ReviewPro

• responsible for customer acquisition and business development in the Asia Pacific and European Markets, specializing in the tourism and hospitality sector
• promote a guest-centric culture through knowledge sharing of best practices based on Guest Intelligence: combining on line reputation management and guest satisfaction (Big Data analytics)
• provide administrative and operational support to the Regional Vice President for Asia Pacific and the Senior Sales Manager for the Mediterranean Territories and the Middle East

Sales

ZALORA Group

• responsible for managing the Seller Acquisition Process: lead sourcing, pitching, contract  negotiations and handover to Accounts Management
• focused on networking and coordinating with potential new sellers including the pre-screening of their products, production capacity and attitude towards customer experience
• under the supervision of the Head of Marketplace,  analyzed market data to plan and implement strategies to improve the product catalog and overall customer satisfaction

Acquisition Management

Devex

• performed comprehensive information management through the maintenance of an in-house database: the multi-level Devex Global Directory (GD)
• monitored and analyzed the activities of donor agencies, foundations, international organizations and private sector entities to gather business intelligence
• conducted specialized research on fields related to International Development in line with the production of Devex publications including early intelligence reports, donor country strategies,  custom-research projects and other materials intended for use in the Development Insider Newsletter
•proactively assisted clients, liaised with stakeholders and collaborated with representatives from multiple departments to build productive relationships and ensure effective service delivery
• designed and implemented lead sourcing exercises for regional markets and assist in carrying out Marketing Campaigns and achieving the set targets
• principal analyst for Devex Impact, a global initiative of USAID and Devex that features public-private partnerships and other business-driven development solutions including social impact investing and strategic philanthropy

Consultant, Development Data and Analysis

Transnational Diversified Group

Served as Senior Corporate Planning Officer at the Corporate Center for Transnational Diversified Group (TDG), a conglomerate that consists of 30 member companies and operates in five divisions: Logistics, Ship Management, Air and Travel, ICT and Investments.

Senior Officer, Corporate Planning

European Chamber of Commerce of the Philippines

•conducted research on potential investment projects and joint ventures/partnerships for foreign investors and local businesses
•furnished reports on economic data, regulatory environment and emerging industries for the Philippines with a global perspective
•produced directories of potential business contacts which can serve as local partners for foreign investors

Research Intern, Business Development Division

I’m a values-driven and technologically curious person with more than 9 years of professional experience in different sectors. I’m an advocate of continuous learning and cross-cultural communication.

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