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As a Customer Success Manager, I bring a wealth of experience in Project, Business Process, and Client Management. With over 5 years of experience working with top-tier organizations such as Bloomreach, Birdeye, Cvent, Google, and the Ministry of External Affairs (Govt. of India), I have developed a strong track record of success in IT and SaaS. Throughout my career, I have demonstrated the ability to effectively manage large global enterprise clients, including Pfizer, Intel, Master Card, YPO, AARP, AstraZeneca, Johnson & Johnson, and more. I am committed to delivering exceptional service and exceeding expectations, as reflected by the numerous client appreciation letters I have received. In addition to my client-facing work, I have also trained and certified over 20 new associates on product knowledge and client-handling processes, ensuring high-quality service delivery at all times. My expertise in managing complex projects, building strong client relationships, and delivering exceptional results make me a valuable addition to any team. I am eager to take on new challenges in the field of Project, Process, and Client Management and leverage my skills and experience to drive success for your organization.
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