Maverick Payments

Product Success Associate I

Under the direction of Technical Support Manager, the Technical Support Representative is responsible for providing payments related technical support services while ensuring a superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction.
Skills/Abilities:
 Proficiency with Microsoft Suite
 Knowledgeable in point-of-sale systems and related peripherals.
 Gateway Knowledge 
 Applicable TSYS knowledge.
 Experience in call center environments.
 Ability to clearly communicate technical related directions in verbal and written form.
 Possesses strong analytical and research skills with strong attention to detail.
 Ability to work autonomously while producing a high output of quality work.
 Demonstrates a level of credibility and concern that one be perceived as responsible, reliable, and trustworthy.

Technical Support Rep II

Ambiance Realty

Realtor

PayRio

1. **Implementation & Onboarding Lead**  
   - Managed the setup, onboarding, and configuration of payment processing systems for new clients, ensuring a seamless transition to PayRio’s platform.

2. **Project Management**  
   - Led the implementation of projects, coordinating with cross-functional teams and clients to meet deadlines and achieve successful deployments.

3. **Monday.com Setup & Configuration**  
   - Took ownership of setting up and configuring all corporate Monday.com boards, optimizing workflows and improving team collaboration across departments.

4. **Client Support & Training**  
   - Provided technical support and training to clients, troubleshooting issues and improving overall customer experience.

5. **Collaboration with Stakeholders**  
   - Worked closely with sales and product teams to understand client needs, enhancing PayRio’s offerings by providing valuable feedback for system improvements.

### Successful Projects:

1. **Corporate Rollout of Monday.com**  
   - Successfully led the company-wide implementation of Monday.com, customizing boards for various teams, and improving project management efficiency by 30%.

2. **Client Onboarding Success**  
   - Facilitated the smooth onboarding of several key clients by setting up payment systems, providing training, and addressing any technical challenges, improving client retention.

3. **Improved Support System**  
   - Established a streamlined support process that reduced response times and improved customer satisfaction.

Implementation Lead

RYVYL

1. **Implementation Lead for SaaS-based Payment Systems**  
   - Led the onboarding and integration of payment processing platforms for new clients, ensuring seamless system adoption and satisfaction.

2. **Inventory Management & Procurement**  
   - Managed and optimized the inventory of terminals and technical supplies using a trackable system, improving operational efficiency and reducing delivery times by 20%.

3. **Customer Onboarding & Technical Support**  
   - Successfully onboarded clients by setting up systems, providing training, and resolving technical issues. Improved setup time by 15%, increasing client satisfaction.

4. **Collaboration with Cross-functional Teams**  
   - Worked closely with sales, product, and customer support teams to ensure client needs were met, providing insights for product enhancements.

5. **Monday.com Expert**  
   - Designed and configured all corporate Monday.com boards, streamlining workflows and improving project management efficiency by 30%. Trained teams to use the platform effectively.

### Successful Projects:

1. **Corporate Deployment of Monday.com**  
   - Led the setup of Monday.com boards across the company, customizing workflows for various teams and boosting productivity.

2. **Integration of Payment Systems**  
   - Spearheaded payment system integrations for multiple clients, achieving a 95% client retention rate due to smooth deployment and onboarding.

3. **Optimized Terminal Inventory System**  
   - Developed an efficient inventory tracking system, leading to faster deliveries and a reduction in operational costs.

4. **Client Support & Satisfaction**
   - Implemented an enhanced onboarding process, reducing setup time and increasing customer satisfaction through proactive support and relationship management.

Life Alert

Here’s a condensed version of your key duties and achievements during your tenure at Life Alert:

1. **Customer Support & Technical Assistance**  
   - Provided high-quality support to customers, troubleshooting technical issues with Life Alert devices and ensuring prompt resolutions.

2. **Technical Training & Education**  
   - Trained customers on the proper use of Life Alert equipment, ensuring user understanding and improving device efficacy.

3. **Cross-functional Collaboration**  
   - Coordinated with internal teams to escalate and resolve complex technical issues, maintaining high standards of customer care.

4. **Process Improvement**  
   - Identified inefficiencies in support processes and recommended improvements that enhanced response times and overall customer satisfaction.

Successful Projects:

1. **Enhanced Customer Support System**  
   - Contributed to streamlining the customer support process, reducing response times and improving service quality.

2. **Customer Training Program**  
   - Played a key role in developing training materials and processes to better educate customers on product usage, leading to fewer service calls and higher user satisfaction.

Account Manager

As an Implementation Lead at RYVYL, I work with clients to map out their business processes, document their technical requirements, and deliver customized solutions for their digital transformation needs. I have over 2 years of experience in onboarding and customer success, having previously worked as an Onboarding Specialist at RYVYL Inc, a leading fintech company that provides blockchain-based payment solutions. I am also a licensed Realtor at Ambiance Realty, where I help clients buy and sell properties in the Los Angeles area. I have skills in product mapping, documentation, technical specs, as well as communication, problem-solving, and collaboration. I am passionate about helping businesses and individuals achieve their goals and improve their lives through technology and real estate.

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