Acote Group

As a founding team member, I helped build our company from the ground up alongside the C-suite. I took the lead on creating our operational backbone—from setting up our tech infrastructure and designing company policies to developing workflows that would support our long-term vision. I established the systems that kept us running smoothly and built our tech environment with security and scalability in mind. I also formed our Workforce Management team to keep our campaigns performing at their best. By streamlining our procurement processes and finding smart ways to cut costs, I boosted team productivity while always keeping an eye on managing risks and building something sustainable for the future.

Head of Operations

Quantanite

I managed a large, diverse team while shaping our operational strategy and making sure we delivered quality service every time. I worked on building stronger client relationships by creating engagement strategies that fit each business's unique needs, which helped us keep more clients happy and coming back. Using Lean Six Sigma principles, I streamlined our processes and cleared up bottlenecks that were slowing us down. I built a KPI tracking system that gave everyone clear visibility into how we were performing and helped keep the team accountable. I also brought in data-driven forecasting, which made our planning much more accurate and helped us use our resources smarter. Throughout it all, my goal was always to make operations run smoother, boost performance, and deliver real results that clients could measure.

Operations Manager

Senior Assosciate

Associate

Analyst

As an experienced operations leader, I thrive on optimising processes and driving efficiency within teams. With over 9 years in the industry, I have successfully managed projects that have improved operational performance by 25% while overseeing teams of up to 300-plus members. My skills in data analysis, project management, and strategic planning enable me to deliver impactful results, including a 20% reduction in costs and a 30% increase in customer satisfaction. I believe in fostering collaboration and am committed to helping others achieve their goals, both in the workplace and beyond.

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