Cedar Recovery 

• Continuously assess staffing and recruitment needs supporting Office Coordinators to effectively identify, hire, and onboard practice talent.
•Attain business goals through achievement of revenue and profitability objectives.
•Provide training and development support to ensure all practice staff demonstrate knowledge of Cedar Recovery's business model, operating procedures, and protocols.
•Support daily office operations within the region as necessary.
•Responds to clinical and operational concerns by being accessible and responsive. 
•Travel regionally to maintain a presence in each clinic to ensure sustained success.
•Other related functions as requested by the Director of Operations.

Regional Manager

SmileDirectClub

• Manage safety of 100+ warehouse personnel; implemented regular safety and policy meetings to eliminate injury.
• Conduct regular inventory and research on materials to identify opportunities to reduce budget and increase revenue.
• Upheld 95% on-time and correct shipment rate to maintain top customer service standards.• Improved training procedures to reduce the need for questions and improve operations.
• Coached teams, supervisors, and line leads in best practice methods.
• Assembling and coordinating project staff.

Production Manager

D&S Community Services

• Analysed program effectiveness to modify, adapt, and optimize workflows.
• Responsible for the review, approval, and enrollment of developmental disability homecare client referrals, for up to 2 counties. 
• Implemented Individual Service Plan (ISP) on assigned caseloads; reviewed completed plans for health/safety needs, accuracy, and consistency. 
• Maintained all required documentation, record keeping, financial and benefit management as required by state regulatory agencies.
• Supervised all Direct Support Professionals (DSP) associates to drive optimal team performance.
• Conducted Unusual Incident (UI) and Major Unusual Incident (MUI) reporting and follow up with prevention plan establishment. 
• Reviewed and approved service delivery documentation, billing, and payroll entries. 
• Responsible for continuous education on new developments, methods, and techniques in the field of developmental disabilities.

Program Coordinator

Results-driven, self-motivated, and adaptable Regional Manager offering more than five years of experience in management and tactical business leadership. Offers expertise spanning business administration and change management, achieving optimal results with competent planning, organization, and solutions-oriented approach while driving business growth, profitability, and strategic alliances. Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationships with employees and partners.


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