Arslan Rasheed's Linkedin Analytics

I’m a results-driven professional with hands-on experience managing Customer Support and B2B Relations for a fast-growing eCommerce company. My focus has always been clear: put the customer first and build scalable support systems that drive satisfaction, loyalty, and growth. 💡🤝 As a Customer Support Manager, I’ve led initiatives to streamline support operations, boost service quality, and implement tools that improved both speed and customer satisfaction. From handling complex B2B queries to ensuring top-tier experiences for DTC customers, I’m passionate about delivering excellence at every touchpoint. 💬⚙️ In my role overseeing Business Development, I’ve worked closely with partners and clients to understand their needs, deliver tailored solutions, and create value-driven, long-term relationships. For me, strong B2B support isn't just about solving problems — it’s about building trust. 🧩📈 I combine a people-first mindset with a deep understanding of the eCommerce landscape, always looking for ways to enhance operations, elevate service, and drive meaningful impact. 🔹 What I Bring to the Table ✅ Customer Satisfaction & Retention Strategy ✅ B2B Client Support & Account Management ✅ Team Building & Support Leadership ✅ CRM & Helpdesk Tools (Zendesk, Gorgias, Freshdesk) ✅ Process Automation & Workflow Optimization ✅ Strategic Communication & Relationship Management ✅ Continuous Improvement & Customer Journey Mapping 🚀 If you believe in support as a growth driver and love solving real customer challenges—let’s connect!