PolyAI

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.

We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. 

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our clients see improved customer satisfaction, employee retention and operational efficiency.

Enterprise Business Development 

Arbeit

Outbound contact center solutions, Human Call Initiator dialing platform, broadcast dialers, VoIP phone system. Prospected lists of leads in the contact center space working primarily with outbound dialing such as collections, sales, logistics and real estate.  Contacted decision makers to schedule discovery calls to determine problems we could solve. Scheduled and attended demos to bring new clients onboard. Collaborated with CEO to evaluate and select tech stack for sales development. Consulted with current clients to upsell additional products. Completed Account Executive training to take over all discovery calls, demos and onboarding of new clients.

Business Development / Account Executive

Noble Systems

◦ Omnichannel Solution Suites: Contact Center, WFM/WEM, Data & Speech Analytics, Gamification
◦ Awarded global business development manager of the year at the national sales conference
◦ Daily outreach to offer contact center technology for call centers, customer service, sales, collections and support
◦ Evaluate prospects current technologies and identify challenges in workflow efficiencies and productivity   
◦ Schedule and host  Zoom meetings with prospects and solution consultants to introduce Noble platforms
◦ Attend and assist solution engineers with demonstrations for prospects

Business Development Manager

Synartis Capital

◦ Account management of physician and healthcare provider clients.
◦ Negotiated financial settlements of cases involving attorneys.
◦ Contracted 32 locations for physical therapy patient access through cold calling and site visits.
◦ Operations management and oversight of marketing liaisons and case managers.
◦ Produced website, print and marketing collateral.
Dominion Orthopaedics (Synartis)
Director - Marketing/Business Development
◦ Appointed director of marketing to re-brand and implement new business development strategy for established Orthopedic practice acquired by Synartis Capital.
◦ Hired, trained and managed marketing liaisons for attorney, workers compensation and Chiropractic referral sources.
◦ Negotiated terms with providers, funding companies and law firms to expand network.
◦ Increased patient referrals by 40%.

Director - Business Development

As an AI Voice Technologist at PolyAI, I leverage my passion and expertise in AI voice technology to deliver cutting-edge solutions for enterprises that value customer conversation. PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems, regardless of what they say or how they say it.

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