Flitter

Customer Success Manager

Mansa

I was responsible for customer operations including managing the Ops and outsourced teams, implementing no-code automations and workflows, and working with the PM on developing back-office features. I answered customer support request by Whatsapp, email and phone, and I reviewed legal documents to pre-approve profiles for financial analysis.

Customer Operations Manager

Alan

I answered to members and admin requests by chat and email. I was responsible for the Care team planning (30 persons), Care referent for the Alan-Payfit API, and I ran numerous recruitment interviews for fellow Care experts.

User Care Expert

Kapten

As teamlead I was responsible for monitoring the team’s KPIs, scaling processes for European expansion and producing content for internal and external purposes. I worked with different teams in the company to solve daily issues and deliver projects to improve customer satisfaction.

B2B Customer Service Manager

I handled requests from Kapten for Business users and admins, including incident management in a very competitive industry. I was part of side projects such as onboarding new officers, producing support content for CS teams and users.

B2B Customer Service Officer

Sircome

I managed the revamp of communication tools for a client in the insect-based food industry, while producing strategic recommandations and creating content for other accounts. Alongside, I created content for the firm’s blogs and social medias.

Consultant - Scientific communications

UMI Takuvik (CNRS/U.Laval)

I created educational content for a website documenting the GreenEdge scientific mission about the Arctic phytoplankton. I worked closely with researchers to write scripts for a web series, to design and to produce scientific infographics.

Internship - Scientific communications

DELTA COM'​

I provided phone support to Veolia Eau users regarding their membership, billing requests and technical issues. I did cold-calling for water meter renewal campaigns.

Taplio

Arthur Leyrat's Linkedin Analytics

Arthur Leyrat

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