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Overall 19.6 years of experience in the IT service industry and currently working as a Sr.Director Operations. Specialties: Account Management, Service Delivery Management, Project Management, Infrastructure Management,Service Management, Contact Center Management, SLA Management,Client Management, Vendor Management, Drive Compliance,Business Controls & Governance,Process Improvements & drive cross competency Management.EXIN: ITIL V3 Foundation, ITIL Intermediate Service Operations certified, SIAM Professional Certificated.
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Content Inspiration, AI, scheduling, automation, analytics, CRM.
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