B RAM LLC

- Moving dry & refrigerated freight all over U$A 🇺🇸...

- Veteran owned / operated

Principal Owner

Mongoose Freight Solutions

- A veteran engaged entity, serving the needs of our customers' freight solutions using a proven    combination of skill, experience, and equipment. 
- Manage logistics operations for DoD and Non-DoD clients
- Brokering Freight

Broker Agent

The Bridge Company

-Acquired 4 new lines of businesses with a gross revenue projection of around $2M with an average net profit of 10% to 15% annually.
-Provide updates to executives and liaise between cross-functional teams.
-Drive collaboration with partners and internal teams to create and support new and on-going programs across multiple business units. 
-Maintain strong relationships with partners by leveraging my negotiation, communication, analytical and project management skills.
-Schedule and manage Quarterly Business Reviews (QBRs) with the Head Office and stakeholders. --Analyzed revenue collections to build corrective action plans if required and recommend solutions for performance improvements.

Director Of Business Development

US Army

-Built and executed a strategic resourcing plan in excess of $30M to ensure deployment readiness. 
-Vehicle commander individually responsible for 8 soldiers and $10M worth of equipment.
-Provide the command team with reliable network operations, training and automation to oversee all administrative actions for 50 employees and contractors.
-Identify opportunities for morale, health and welfare of 12 mid-senior level managers and 40 plus employees.
-Provide 24 hour operational coverage supporting tenant units and transient employees.
-Conduct analysis and assessment of information, ensuring a 24 hour turn-around time(TAT) on key classified reports for the executive team.
-Identify low cost alternatives ensuring a smoother transition of mission capable assets into the area of operation through negotiation with local nationals and host nation authorities with 72 hour TAT resulting in a $430K cost saving.

Team Leader - Operations

ABM Industries

-Be the primary point of contact for the command team maintaining and overseeing all mission critical actions.
-Liaison between the AFOSI and host nation forces.
-Advise, assist, and train host nation forces on day to day operations.
-Responsible for consulting with Senior military leaders in Key leader engagements with foreign dignitaries.

Advisor

Kaplan University

-Implement the QFINITY initiative for call quality and performance management for 5 different locations of Kaplan University across North America.
-Manage the GENESYS workforce management tool for various Business Units. 
-Assist with initiatives to improve Call Center KPIs for various Business Units.
-Provide campaign level inputs to the technology group to enhance workflow management at Business Unit level.
-Build and maintain a one business day resolution timeframe in tackling various technical and process issues.

Administrator - QUALITY PROJECTS / BUSINESS PROCESS OPERATIONS

Convergys

-Facilitate, coordinate and manage the development and implementation of the client program. 
-Coordinate, monitor and track deliverables, and lead by example to assure exceptional service delivery to the clients company and marketing group(s). 
-Provide input and feedback on incentive programs.
-Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives.

Holistic Training Solutions

-Help build the Quality infrastructure (ISO 9002) supporting the consultants ensuring service delivery of highest global standards.
-Design roadmaps, slides, activities, exercises and evaluation exercises for various training programs for clients like GE Capital, American Express, C.O.L.T, IBM, XANSA, and ERICSSON.
-Manage key accounts with an average rating of 97% on Quality of training delivery, internal feedback from participants, meeting needs of the organization in terms of Project Management, from Clients like IBM, Caterpillar, Birla Institute of Applied Sciences (B.I.A.S).

CONSULTANT CORPORATE TRAINING/ BUSINESS DEVELOPMENT

American Express

-Help transition and the launch of Services process for Card Member Disputes in India from Florida (USA).
-Presented the highest efficiency and productivity award for Q4 across the disputes directorate with a productivity percentage of 270%.
-Create weekly reports for Project Operation Managers. Reports consist of the overall performance of the operations each week. 
-Report directly to the Business Unit in the US as well as in India, tracking performance and process trends.

Senior Analyst - CMD

US military veteran with proven abilities in operations, servicing and building profitable relationships with fellow HOOMANS 🙏

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