Freelance (Self employed)

Consulting startups on their Product and Business strategy.
Consulting on Product to build a AI/ML, language services based Digital Public Infrastructure for India
Product Strategy, Product Roadmap, GTM, Product Led growth, Retention.
Advising the leadership on Planning, Operational vision and execution.

Product Management Consultant

Ethos

Leading the Product Management Function for Policy Admin, Payments, IVS and Platform core services from India.
Identifying key opportunities, creating a compelling Product vision & strategy and leading teams to ship high quality products for customers.
Part of the site leadership in India

Director of Product Management

Paysafe Group

Leading a global team of Product Managers and Senior Product managers for the Merchant Credit Underwriting platform(for Paysafe's Merchant acquiring business) & Identity Verification Services for US,UK & CA markets
Stakeholder Management, Roadmap planning, Feature Prioritization, Product development and KPI ownership

Principal Product Manager

Intellect Design Arena Ltd

Intellect Design Arena (Product spin-off of erstwhile Polaris) is a FinTech working in Banking and Insurance Verticals. Joined as a part of FUEL (Future Emerging Leadership) Program.
Product Management across P&C Insurance (SAAS Product) and Wealth Management. 
Built a Centre of Excellence of data sciences and business analysts from scratch.
Worked on Alternate Data Strategy, Data Sciences, New Initiatives.
Successfully managed several POCs for Risk Analyst (AI/ML-based risk discovery tool for P&C Insurance)

AVP, Product

ICICI Bank

Product Portfolio Manager : ERV - Household savings accounts

Devising strategies for Dormant customer  activation, Non Primary to Primary conversion and balance build-up by leveraging the channels, campaign management system and SFA/CRM
Driving the penetration of financial attachments in the portfolio through centralized campaigns and channels 
Identifying and targeting the responsive customer segments for cross-sell of alternate products

Senior Manager: Service Metrics and Analytics

Acting as a Customer advocate (Leading a 4 member team) for Retail Banking’s 30 million customer base during customer service strategy formulation at various forums and meetings
Devising, monitoring and actioning on triggers such as Critical requests/ Service request/ TAT and quality etc. which would highlight the lapse in customer service 
Presenting various service metrics and other customer initiatives in the monthly Customer service council – A senior management forum chaired by Executive Director of the bank
Custodian of Regulatory Reporting of various customer service related data to various teams (internal and external- Audit teams, RBI etc.)

Senior Manager

Product owner of ING Zwipe and Orange (ING’s flagship savings product) savings account portfolio.
( 5lac+ Customer base, Rs 2000 Crs book size )
 Pricing of the product, designing the product features. Annual financial review of newly launched products
 Responsible for key portfolio metrics like Quarterly Average Balance maintenance, average ticket size etc.
 Designed and implemented the Customer engagement model in the savings portfolio
 Coordinating with sales channels to drive the acquisition numbers of zwipe through campaigns
 Briefly managed the Online shopping, mobile banking and IMPS P2P payments for ING Vysya Bank.
 Briefly managed the Salary accounts, launched the overdraft facility and group personal accident insurance
 Liaison with several stakeholders and units such as Compliance, Legal, Risk, Processes, IT etc. to
drive Business/ Product enhancements in the savings product

Product Manager, Liabilities

Gameshastra

Research and analysis to explore business opportunities, evaluate alternatives and strategy recommendations
Worked as a Producer of a strategy based board Game to be published on Facebook. Did Budgeting and resource allocation for the whole project
Worked on Google Adwords for online advertising campaigns for Gameshastra’s various lines of business
Worked with ad-networks such as admob, greystripe etc. for monetizing mobile and PC games

Executive Asst. to the CEO

Bank of Baroda

Designed a Lead Management System to effectively utilize the leads generated from various channels
Selected by Mckinsey to be a part of Navnirman, the Business Process Reengineering project at Bank
Undergone Branch training to understand the branch operations, done credit appraisals and loan sanctions
Worked on Bank’s CRM initiatives such as Data Cleansing Project and setting up of a Phone Banking Unit

Marketing Manager

Intel

Demand Generation of PCs in retail segment.
Explored the possibilities of implementing promotion and sales strategies from alternate industries by doing mystery shopping and meeting retailers.
Did primary market research across Bangalore, Chennai and Vizag.
Conceptualized and implemented PC Clinic event in KK Nagar, Chennai which helped increase PC sales by around 20% in that area.

Summer Trainee

IBM India

Building on Online Buying Application for American Express for their pre-paid cards' business.
Worked on Java/J2ee, web services, struts technologies.
Exposure on WebSphere and content management tools. 
Awarded ‘Bravo’ for my performance in the project

Software engineer

BFSI and Fintech Professional with a forte in Product Management. Managed entire product lifecycle, customer life cycle and customer service strategy. Passionate about leveraging tech and analytics in achieving business objectives and driving superior customer experience

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