Ryan Dahal's Linkedin Analytics

Service Desk Officer and Customer Service Consultant and with 6+ years of experience in healthcare industries. Bachelor of Information Technology graduate focused on Web Development & Mobile app Development with major in Software Development from UNSW. I am looking forward to the opportunity to bring my knowledge, skills, and leadership mentality to my next position. Service Desk Analyst : As a Service Desk Consultant, being single point of contact for phone calls and emails from staff regarding IT issues and queries within SLA, Onboarding and Off-boarding, Escalation and follow up of Tickets. My experience spans across Active Directory, Office 365 administration, Service Now, BESS, JIRA, Group policy creation, Creating user accounts, Password resets on OKTA and LAN, Team Viewer, Citrix cloud and Azure. Customer Service Consultant | Human Resource Coordinator: 4+ years of experience as a Customer Consultant and Human Resource Coordinator, Established clear performance goals and metrics, Occupancy increase from 83% to 98%). Also, produced clear performance goals and metrics for rostering and managing advanced business administrative duties all 7 days a week with the help of UKG dimensions, Kronos, OKTA, Workday, Power BI, Lee Care & EPICOR, Pro-master and proficiency on all Microsoft packages. Certifications Held: Office 365 administration - Linkedin Learning ITIL - Linkedin Learning Azure Active Directory - Linkedin Learning Hardware and Networking