Richfield Amazon Warehouse 

• Delivered first-level technical support to end-users, resolving hardware, software, and connectivity issues promptly and professionally.
• Maintained accurate incident records, ensuring swift escalation to Tier 2 support when necessary.
• Collaborated with cross-functional teams to implement IT solutions and optimize workflow efficiency.

Remote Technician

CyberGen

• Responded to help desk tickets and provided support to end-users with technical issues via phone,
email, and in person.
• Troubleshot issues related to hardware, software, networking, and printing.
• Assisted with setting up and configuring new computers, printers, and other equipment.
• Maintained and updated inventory of hardware and software assets.
• Documented support activities and resolutions in the help desk ticketing system.
• Escalated complex issues to Level 2 support when necessary.
• Participated in ongoing training to improve technical skills and knowledge

Service Desk Engineer

MiGo Innovations 

• Assisted with troubleshooting technical issues and providing support to end-users.
• Installed and configured software and hardware.
• Participated in system and network maintenance.
• Contributed to the development of documentation and procedures for technical support processes.
• Assisted with various projects as needed.
• Communicated with clients professionally and effectively to understand their IT concerns and provide
timely solutions.
• Ensured customer satisfaction through excellent customer service, responsiveness, and follow-up.

SOC ANALYST – L1

As a dedicated IT Support Tier 1 Specialist, I thrive on providing efficient solutions to technical challenges while delivering top-notch customer service. My mission is to empower individuals and organizations by ensuring their technology runs seamlessly, enabling them to focus on what they do best.

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Asad Ullah's Linkedin Analytics

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