Optum

• Provided excellent customer service by handling incoming and outgoing phone calls and identifying the type of
assistance the customer needs
• Assisted customers in navigating the portal and encouraged them to become self-sufficient in using the tools
• Researched complex issues across multiple databases and worked with support resources to resolve customer issues
• Participated in training and self-development opportunities to improve skills
• Mentored new hires and existing staff in call handling best practices
• Launched outbound calls as appropriate
• Identified and improved policies and processes
• Ensured excellent customer care for veterans and providers

Customer Support Specialist

Clique Here

Reviewed and updated company hiring practices, vacation, and human resources policies to ensure compliance
with OSHA and labor regulations. Raised employee retention rates by over 10% and achieved a greater than 90% employee retention over a 2-year period. Developed recruitment programs to increase minority recruitment and meet affirmative action requirements. Led development team to build and deploy a dedicated recruitment website, reducing recruitment costs by 14%. Supervised team in pulling and packing product based on daily orders. Ensured timely completion of customer orders. Maintained organization and rotation of products. Monitored product quality and reported problems to mitigate safety issues. Operated various equipment, such as Bendi, Palletizer, Forklift, Dolly Loader, Pallet wrapper, and Electrical Pallet Jacks. Reported any mechanical problems. Utilized continuous improvement mindset and identified opportunities to improve processes. Followed good manufacturing practices and work safe practices. Maintained a clean, sanitary, and safe work area. Performed other assigned duties.

Section Manager

• Pulls and packs product based on daily orders.
• Supervise team and meets specifics of customer orders in a timely manner.
• Keeps products separated, organized and in good rotation.
• Monitors product quality frequently, reporting problems to mitigate safety issues.
• Operates various pieces of equipment (i.e. Bendi, Palletizer, Forklift, Dolly Loader, Pallet wrapper, and Electrical Pallet Jacks). • Reports any mechanical problems.
• Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.
• Follows good manufacturing practices and required work safe practices.
• Maintains a clean, sanitary, and safe work area.
• Performs other duties as assigned.

Picker/ Packer

Home Nurse Services

Assist the patient in the activities of daily living and provide basic routine care; such as assistance in eating, bathing, brushing teeth, giving medicine,    changing dressing, checking a patient's temperature and pulse rate, and helping with artificial limbs or walking aids. Supports patients by providing housekeeping and laundry services;    shopping for food and other household requirements; preparing and serving meals and snacks; running errands.

Personal Care Assistant

DG connections

Interacted with customers via inbound/outbound calls, utilizing active listening skills to ensure effective
communication and understanding. Analyzed and solved problems, adjusting tactics in a fast-moving environment. Handled high volume inbound calls of 60-150 daily within a dynamic call center. Provided exceptional customer support, resolving issues in a timely manner to ensure customer satisfaction and loyalty. Performed general office duties such as filing, answering telephones, and handling routine correspondence. Received and transferred incoming calls for over 250 employees. Greeted office visitors and assisted vendors. Prepared and updated performance evaluations for customer support representatives. Matched order forms with invoices and recorded necessary information. Assisted with agreement and lease contracts for the service. Facilitated human resource operations and maintained records.

ACCESS GENERAL INSURANCE

Performed general office duties such as filing, answering telephones, and handling routine correspondence.
Received, record, and bank cash, checks, and vouchers.
Received and transferred incoming calls for over 250 employees.
Greeted office visitors and assist vendors.
Prepared and updated performance evaluation for CSR's.
Match order forms with invoices and record the necessary information. Performed instructions received from staff proficiently to meet deadlines. Assisted with Agreement and Lease contract for the service.
Facilitated Human Resource Operation.
Maintained records.

Administrative Assistant

Metro One communications

• Interacted with customers via Inbound/Outbound Calls.
• Used active listening skills to ensure mutual understanding and effective communication of information.
• Utilized ability to analyze, solve problems, and receive feedback, to adjust tactics in a fast moving environment. • Ensured efficient and outstanding customer service.
• Handled high volume inbound calls of 60 - 150 daily within a dynamic call center environment.
• Assisted wireless cellphone customers with directory assistance and reservation.
• Responded to customer inquiries and requests and resolved issues efficiently and professionally.
• Exercised strong interpersonal communication skills with customers and department personnel.
• Filed and maintained records.

Call Center Representative

Performance driven IT Support Professional and experienced Logistics Supervisor with a passion for solving technical problems and supporting people. Completed the Google IT Support Professional Certificate, gaining expertise in customer service, networking, operating systems, system administration, and security. A natural leader with 10+ years of experience in the field of Customer Service advising, dedicated to continuously excelling in the IT industry and providing top-notch support to users. Strong attention to detail and a result-oriented mindset ensure efficient problem- solving and customer satisfaction. Known for effective leadership and listening skills, focused on achieving results and driving success in the IT support role.

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Ashley Billings's Linkedin Analytics

Ashley Billings

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Ashley Billings

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Ashley Billings's Linkedin Analytics