Kroger Technology & Digital

- Prioritized opportunities to drive strategic design enhancements for a key internal application workflow, reducing time on task by up to 48%

- Wireframed detailed specifications for design enhancements, leveraging design best practices and KDS (Kroger Design System) with REACT components. Collaborated closely with front-end developers to ensure seamless implementation

- Mapped a service blueprint in collaboration with operations and logistics teams, outlining current and future states of store inventory returns and uncovering opportunities to optimize labor and efficiency

- Developed and tested a proof-of-concept warehouse sorting workflow in collaboration with cross-functional stakeholders to ensure compatibility with technical and warehouse configuration constraints. Uncovered insights that prevented the adoption of a process projected to unsubstantially increase operational expenses by $550,000 a year

- Organized and synthesized raw data from user interviews into comprehensive findings decks and journey maps to guide discussions with the product manager, collaboratively shaping the 2024-2025 product roadmap. Facilitated team workshops to define our mission and vision statements, ensuring alignment with strategic goals

- Conducted a comprehensive heuristic evaluation to identify efficiency opportunities, prioritizing findings based on user impact and feasibility. Proposed targeted solutions using .NET components to enhance performance and streamline workflows

- Created and maintained up-to-date design artifacts based on qualitative and quantitative data—including personas, journey maps, service blueprints, and user flows—to ensure organized documentation and clear communication across product teams.

- Collaborated with Product Managers and Tech Leads to lead strategic research initiatives through continuous discovery, informing design and technical priorities for quarterly OKR planning, epics, and agile sprints

Associate Product Designer

Phase2

Collaborated across diverse industries, including healthcare, law, and famine, collaborating closely with stakeholders and cross-disciplinary teams. Conducted user interviews, developed journey maps, and led workshops to drive product vision and ensure alignment with user needs and business goals.

Key Contributions
•  Collaborated with a cross-functional team to create mid-fidelity wireframes informed by qualitative data from user and stakeholder interviews, analytics insights, and competitor analyses—aligning design decisions with business priorities. Key task completion rate improved by 26%

•  Synthesized user interviews to create journey maps that outlined key workflows across various user groups, validating accuracy with stakeholders and identifying opportunities to prioritize in the website redesign

• Conducted a comprehensive website audit to develop a site map for a complex website with over 200 pages, consolidating content and creating a more intuitive and navigable information architecture.

•  Presented wireframes and design rationale to clients across various roles within the organization, effectively communicating design decisions to gather diverse feedback and guide iterative improvements on deliverables

UX Designer

CapSource 

Led the end-to-end design process for an edtech start up’s key mentorship feature

Key Contributions
•  Led stakeholder workshop to align on product outcomes, timelines and dependencies to define project scope and contribute to our design and development roadmap

•  Conducted competitive analysis to identify market gaps and differentiators, assess competitor shortcomings and establish usability benchmarks

•  Developed user flows to anticipate user behavior and create alternative workflows. Facilitated conversations amongst design, development and stakeholders to optimize opportunities for conversion and workflow efficiency.

•  Leveraged existing design system to ensure consistent interactions and components throughout the application for a predictable and experience for users, increasing brand credibility and user confidence

Tech Fleet - Baltimore

Collaborated with a team of user researchers to execute the Phase 1 research effort for a Swedish nonprofit’s organizational pain points. Created journey map as a final deliverable and provided Phase 2 researchers with prioritized opportunities for continued research.

Key Contributions
•  Participated in weekly agile ceremonies to plan research sprints and pivot to utilize the most effective methodologies based on weekly findings and objectives

•  Distributed survey to better understand user behavior and test stakeholder assumptions leading to a better understand of community demographics, wants and needs

•  Synthesized user interviews and survey responses to craft a detailed journey map, outlining key phases, user pain points and opportunities 

•  Led stakeholder retrospective workshop to ensure alignment on prioritized opportunities for the next research and design phase. Recommended possible solutions and their priority for next steps

UX Research Apprentice

Keller Williams Capital Properties

- Maintain effective communication with past, active and prospective buyers and sellers
- Assist in lead generating activities by creating and maintaining ISA call lists and producing print marketing materials
- Maintain weekly communication with ISA to communicate expectations and assess lead quality
- Search for homes and schedule showings for prospective buyers
- Contact and follow-up with pre-qualified leads to assess their wants and needs in a home

Real Estate Assistant

Prince George's County Public Schools

- Analyzed assessment data to identify and remedy student pain points
- Utilized differentiation to accommodate the needs of 504/IEP students
- Collaborated closely with other staff to ensure content alignment
- Employed in-person and remote methodologies to track student progress

English Teacher

Bishop McNamara High School

- Utilized multiple intelligences theory to craft culturally responsive lessons
- Researched innovative and common core aligned approaches to engage student learning
- Maintained an organized and disciplined classroom environment

As a career changer, I leverage my previous experience as a high school English teacher in my current role under Kroger's Supply Chain Pillar, with a focus on Warehouse Management Systems. I value the importance of tailored communication, strategic planning and clearly identified metrics to inform my approach to user research and design.

Throughout my design career, I have worked in startup, agency and corporate environments, gaining an understanding of how vastly different business structures and UX interact with one another. I enjoy the challenge of creating high impact solutions within real world constraints and believe that advocating for users means advocating for successful business outcomes.

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