Accenture

• Experienced in managing Full Sales Cycle as a founding Account Executive on the startup team, selling TelCo business software solutions to SLED C-Suite Executives- Government Municipalities, School Districts, and Emergency Services, from prospecting to negotiation and closing
• Territory - LA, WY, NH, IA, MO
• Exceeded ramp sales goal by accomplishing 200% Attainment within first 30 days
• Self-generated quality Key Contact leads by developing and implementing a personalized sales process and call cadence that allowed me to locate the direct lead within 1-2 cold calls
• Handpicked by Sales Manager as first representative to showcase sales call and be critiqued by sales team
 • Quality Assurance representative during first group sales training meeting
• Knowledge of SLED procurement processes and regulations when responding to SLED government requests

Account Executive - Public Sector

Allstate

Operated an independent insurance agency, overseeing new business, client retention, partner relations, and operations. Developed and implemented marketing strategies to generate lead campaigns that included direct mail and email marketing campaigns. Expanded our client base and increase brand awareness through combination of cold outreach, events, and partnerships. Leveraged comprehensive knowledge of insurance products to advise clients on suitable coverage options and risk management solutions. Cultivated strong relationships with commercial and residential realtors, realtors, mortgage lenders, real estate investors, apartment property managers increase centers of influence and referral network that improved service offerings for clients.

Notable Key Achievements
o Built business from scratch and closed over $3.7 million in insurance packages (property & casualty, life, etc) in just 4 years
o Responsible for $3.5 million in sales closed with businesses following a complex B2B sales process (Intro call, needs assessment, presentation, proposal, close)
o Grew book of business by 200% in 2018, 325% in 2019, 405% 2020 and 146% in 2022
o Achieved “Allstate Honor Ring” Award in 2018 and 2019 and Circle of Champions in 2018, 2019, 2020 (Top 10% of Agencies in US)
o Achieved 95% customer satisfaction by nurturing client relationships to ensure repeat business. 
o Created a personalized marketing system that developed trusted based relationships with C-Suite clients

Agency Manager

State Farm ®

Managed a team of 15 PIP/MPC Claims Specialists who conduct complex handling of the customer medical injuries to make the necessary steps for claims resolution.  Granted excess authority for medical injuries beyond $250,000. Collaborated with management regarding process changes to ensure adherence with medical and legal statutory guidelines are met. Facilitate training in person or virtually.

Claims Team Manager

Dedicated inbound sales representative in a high volume contact center environment, handling a minimum of 100 inbound customer service calls daily. Proven track record of consistently meeting and exceeding sales targets through effective communication and persuasion skills. Proficient in handling inbound sales inquiries, upselling products/services, and providing exceptions customer service. Strong knowledge of insurance agency systems, and adept at using CRM software to manage leads and close deals. Committed to delivering outstanding customer experiences and contributing to revenue growth,

Notable Key Achievements
 o  Lead 19 Teams onboarding training for conducting first-line underwriting to sell insurance products, handle claims, provide technical support, and act as liaisons for policyholders, agents, and third party vendors to service all needs, including dispute resolution.
 o Assisting in developing a hands-on curriculum for customer service training, while implementing training methods that enhanced current processes.

Tools:
- SalesForce
- Lexis Nexis
- Verisk
- Microsoft Office Suite

Inbound Sales Representative

Founding member of the Outbound Sales Program for the Atlanta Operations Customer Contact Center (CCC) Sales Hub. Collaborated with high-performing team consisting of 30 licensed sales agents, where we created and expanded the sales insurance books for over 500 State Farm Independent Insurance Agent Offices. Facilitated and led training to enhance customer experience during all customer interactions. Created recognition program for team which included weekly and monthly incentives. 

Notable Key Achievements
  o Top 5% producing team for closing new account volume within the Atlanta area (150+ agents)
  o Boosted my teams Bind to Call, Quote to Call, Customer Satisfaction, Customer Retention, and Employee Productivity metrics by 225% vs the floor team avg of 30%
  o Recognized as the “Leader of the Year” in 2013 for creating a 3 step “user friendly” employee development action plans that, within 3 weeks of the leaders' implementation, saw a 20% sales results for each of their sales agents 
   o Created a weekly and monthly sales recognition program for my team to reward their exceptional performance and reinforce their positive behaviors.
   o Streamlined the sales floor training process to enhanced customer experience, and it boosted our department Customer Satisfaction score from 79% - 96.5%.

Tools:
- SalesForce
- Lexis Nexis
- Verisk
- Microsoft Office Suite

Outbound Sales Representative

Ray Brandt Nissan

Sales specialist in the automotive industry, being adept at building strong client relationships and providing personalized vehicle solutions to meet customer's needs. Expertise in product knowledge, financing options, and negotiations. Skilled in identifying opportunities for upselling and consistently exceeding sales targets. Proficient in using Dealer Trak and CRM systems and staying up-to-date with industry trends. Committed to delivering exceptional customer service and ensuring a seamless car-buying experience.

Notable Key Achievements
o  Sold on average 10-15 cars per month equaling on average $475k in revenue, including financing upsells
o Top 10% performing sales rep at dealership during tenure
o Created credit repair service that allowed me to retain 50% of cold leads and increase my referral business by 10%

Tools
- DealerTrak
- Nissan Dealer CRM
- Microsoft Office Suite

Sales And Leasing Consultant

Allstar Automotive Service - Ford, Lincoln Mercury

Sales Consultant

Customer-oriented, strategic-thinking sales professional with over 10 years of experience in building key client relationships, cultivating partnerships, retaining top accounts and growing profit channels.

Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, and revealing customer needs to deliver solutions. Passionate about helping to C-Suite leaders placing clients with a product solution that provides them a solution for portfolio level account retention and volume growth.

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