Ashley Smith's Linkedin Analytics

🚀 Innovative ServiceNow Business Analyst | Expert Technical Writer Hello! I’m Ashley Brianna Smith, a dedicated ServiceNow Business Analyst and accomplished Technical Writer with 7 years of hands-on experience driving impactful solutions. I excel in combining analytical expertise with top-notch communication skills to deliver exceptional results. 🌐 ServiceNow Specialist: Platform Expertise: Master in configuring and customizing ServiceNow to meet complex business needs and drive operational efficiency. Solution Delivery: Proven ability to translate intricate business requirements into effective ServiceNow solutions, enhancing ITSM processes and workflows. ✍️ Technical Writing Pro: Documentation Excellence: Adept at producing clear, concise, and accurate technical documentation, including system overviews, process workflows, and user guides. Attention to Detail: Meticulous in ensuring all documentation is consistent, comprehensive, and aligned with industry standards. 🤝 Collaborative Team Player: Cross-Functional Success: Demonstrated success in working with diverse teams and stakeholders to achieve project goals and foster a positive work environment. Effective Communication: Exceptional verbal and written communication skills, crucial for driving collaboration and project alignment. 🔍 Analytical Problem Solver: Insightful Analysis: Strong analytical capabilities to dissect complex issues, optimize business processes, and recommend strategic improvements. 📈 Project Management Acumen: Timely Execution: Proficient in planning, executing, and delivering projects on time, while managing multiple priorities and maintaining high-quality standards. Deadline-Driven: Ability to meet tight deadlines and exceed expectations with a keen eye for detail. 🛠️ Technical Proficiency: Tool Mastery: Experienced with a variety of documentation and project management tools, including Microsoft Office, Google Docs, Confluence, Jira, PowerBI, AzureDevOps,Visio Version Control: Knowledgeable in using version control systems to manage and track documentation changes effectively. 🌱 Continuous Improvement Advocate: Industry Savvy: Committed to staying ahead of industry trends and adopting new technologies to enhance skills and deliver cutting-edge solutions. If you’re looking for a dynamic analyst and writer who bridges technology with effective communication, let’s connect! 📧 : [email protected]