Ashutosh Razdan's Linkedin Analytics

Essayed leadership roles at Nokia Mobile Phones , Tata Docomo , Siemens , HCL and Karbonn/Panasonic , having been responsible for major new initiatives in Indian marketplace. Led national operations with large on roll(~400) and outsourced manpower(~2000) in Field Services /Sales/Product Management/Technical Operations providing walk in & onsite support to Corporate, SME , Retail (urban & rural) customers with stringent SLAs, Processes , Cost optimization and profits. Setup & transformed Field Services division "I Care" in Tata Teleservices from Cost to Revenue plus Centre. Played pivotal role in saving ~ USD 120 Mio while getting ~ 8 Million units repaired & refurbished. Played key role in facilitating service network of major terminal suppliers , including Huawei , Haier, ZTE ,Kyocera,Telular,Axesstel ,first time in India on Tata Docomo network. Part of founding team which setup India & South Asia operations of Nokia Mobile Phones from scratch during era when Nokia enjoyed > 30% global and > 85% India market shares. Personally contributed in setting up service infrastructure in South Asia and distribution & retail operations in Sri Lanka & Bangladesh. Played key role in setting up PABX operations for Siemens by contributing to Transfer of Technology from Siemens Belgium and supporting sales & service teams in building the business. Setup 300 Exclusive Service Centers for Karbonn/Panasonic and have streamlined many of the processes & systems leading to major operational improvements. Led major Industry first Initiatives like Web based On boarding & Performance Monitoring Systems, DOA Process , Device Escalation Platform , ETR , many of which have become as de facto Industry standards. My core competencies are in Service Operations, Service Delivery , Policy Development, Process Enhancement/Re engineering ,Cost Optimization, Revenue Enhancement , Account Management, Partner Management , Technical Sales , Reverse Logistics , Refurbishment & Repair and Team Management.