Cactus Communications

- Lead a team of sales enablement consultants, bid managers, designers, project managers, and sales operations executives, serving as a bridge between sales and delivery organizations, resulting in increased organizational win rates.
 - Develop and implement new systems, tools, and processes that enhance sales efficiency, resulting in improved sales performance and increased revenue.
 - Provide strategic planning support, training initiatives, and tactical assistance to global sales leaders, driving the adoption of solution sales, subscription-based revenue models, and value-based pricing.
 - Assist sales leaders in converting high-value deals and provide guidance on large partnerships and alliances, contributing to the organization's ability to secure significant opportunities.

Head, Sales Enablement

- Worked with a team of sales executives and partners to develop the India and Rest of the World market.
 - The primary focus was on developing partnerships with academic and research institutions, government organizations focused on research and development, and other science-based organizations looking to enhance their scholarly publishing output, research reputation, and visibility among target audiences.
 - Concentrated on key markets including India, the Middle East, and Singapore.
 - Executed territory development strategies, engaged in strategic planning, managed sales operations, and built strategic alliances to drive business growth and market expansion.

Head of Institutional Partnerships, India and Rest of World

- Developed institutional partnerships with Universities, Journals, Labs, and Research Institutions in mainland China, focusing on identifying winning strategies for recurring institutional business.
- Worked on establishing strategic alliances with other organizations targeting the same client segment to expand brand presence, visibility, and reach.
Led the sales teams in Beijing and Shanghai offices, working from China for a period of 2 years.
- Collaborated with marketing and education teams to expand the influence and presence of our brand, Editage, in the region.
- Oversaw institutional sales, sales management, and the formation of strategic alliances to drive business growth and market expansion.

Director, Sales & Strategic Partnerships, Greater China

- Worked on new business development and institutional sales for emerging markets, including Mainland China, Taiwan, Brazil, and Turkey.
 - Supported the Sales teams in the West by acquiring publishers and journal partnerships.
 - Played a key role in instituting and organizing the new Presales team, dedicated to supporting sales teams in Western markets such as the US, UK, and Europe.
 - Focus was on building partnerships with scholarly publishers, journals, and societies.
 - Responsibilities included sales management, business development, fostering partnerships, and overseeing the Presales function.

Director, Global Sales and Partnerships

- Developed a new market for our flagship brand, Editage, focusing on global scholarly publishers and societies, primarily in the Western markets, for the introduction of our new solution, the Author Services Partnerships.
 - Led sales strategy, brand building, direct sales, and sales support efforts to ensure the success and growth of this initiative.
 - Primarily worked from and collaborated with our US Office located in the greater Philadelphia area.
 - Successfully positioned our organization as one of the leading players in this market, surpassing competition.
 - Key areas of focus included market development, establishing strategic partnerships, and providing sales support to drive business growth.

Senior Manager, Strategic Alliances

- Held responsibility for online marketing activities for our brand, Editage, in Taiwan.
 - Collaborated closely with field sales representatives and partners in the region to drive the growth of institutional business.
 - Additionally, managed the retail online business for our Taiwan market, albeit briefly.
 - Key areas of expertise included online marketing, institutional sales, and sales management.

Senior Manager, Business Development

- Took charge of institutional sales and spearheaded new market entry for our brand, Editage, in South Korea and Taiwan, successfully securing our first University Partnerships in these regions.
 - Collaborated closely with field sales representatives and partners to drive the growth of the institutional business.
 - Leveraged strategic relationships and market insights to expand our presence and establish a strong foothold in the South Korean and Taiwanese markets.
 - Played a key role in developing and executing sales strategies, fostering partnerships, and achieving significant business growth.
 - Demonstrated expertise in institutional sales, market entry, and collaboration with field sales teams.

Manager, Corporate Business & Alliances

- Functioned as a senior customer relationship manager, focusing on providing exceptional support to institutional and high-value clients primarily based in our primary market, Japan.
 - Specialized in client servicing and excelled in key account management to ensure the satisfaction and loyalty of our valuable clients.
 - Built strong and long-lasting relationships with high-value clients, delivering tailored solutions and addressing their unique needs.
 - Demonstrated expertise in relationship building, client servicing, and delivering top-notch support to drive customer retention and business growth.

Manager, Client Servicing

- Served as a customer servicing manager, responsible for managing retail clients (researchers) from our primary market, Japan, as well as new markets including Taiwan, China, and South Korea.
 - Implemented effective strategies to ensure exceptional customer service and support for a diverse clientele.
 - Successfully expanded our customer base in the new markets by providing personalized assistance and addressing specific needs and requirements.
 - Demonstrated expertise in customer relationship management, retail client servicing, and market expansion, resulting in increased customer satisfaction and business growth.

Assistant Manager, Client Servicing

InterGlobe Air Transport

- Functioned as a field sales representative for InterGlobe Cruises, a newly founded and short-lived business venture.
 - Took on the responsibility of collaborating with travel agents, who served as our channel sales partners, to promote and sell cruise vacations to their clients.
 - Represented renowned cruise lines such as Princess, P&O, and Cunard, leveraging product knowledge and industry expertise to drive sales.
 - Successfully built and maintained strong relationships with travel agents, providing them with the necessary support and resources to effectively market and sell cruise vacations.
 - Demonstrated proficiency in field sales, channel partner management, and promoting cruise vacation offerings to generate business opportunities.

Executive, Sales

Teleperformance

- Served as a Telesales executive, responsible for conducting outbound sales of diverse membership programs to customers located in the United States.
 - Utilized persuasive communication and sales techniques to effectively engage potential customers, highlighting the benefits and value of the membership programs.
 - Consistently achieved sales targets by employing a customer-centric approach, understanding customer needs, and tailoring offerings to match their requirements.
 - Demonstrated strong phone etiquette, active listening skills, and the ability to overcome objections to successfully close sales.
 - Excelled in a fast-paced, target-driven environment, showcasing proficiency in telesales and contributing to the organization's revenue growth.

Executive, Telesales

My mission is to provide innovative solutions for the global research community through collaboration with researchers, institutions, publishers, and science-based organizations.

With over 17 years of international experience in business development and strategic management, I have successfully expanded markets, executed solution sales, and increased revenue.

I facilitated our organization's entry into new markets such as South Korea, the USA, China, Saudi Arabia, India, and more through an immersive study of these regions, forming strategic alliances and implementing effective sales management.

Currently, I lead the Sales Enablement team at Cactus Communications as the Head of Sales Enablement. I hold an MBA (Global) from Deakin University and a PGPM from IMT Ghaziabad.

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