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I come from a GTM background with experience across 7 industries including Life Sciences, Automotive, SaaS & Blockchain. This experience includes Customer Success, Account Management, Consultative Selling, Enablement & Implementation. I’m the Founder of The CS Progressive, a cross-industry problem-solving community for Customer Success leaders. Focus industries include Healthcare & Life Sciences, Engineering SaaS, Tech SaaS and Professional Services. CS Progressive Consulting - the consulting arm of The CS Progressive, helps startups build & run world-class Customer Success programs. My customers & teams love working with me because I bring with me an ‘All in on Customer Success’ attitude, the ability to bring teams together to achieve common goals, a die-hard resourcefulness, and a strategic mindset. —- ❇️ Delivering Customer Success at the intersection of Digital Engineering & Digital Transformation. ✅ 24+ years experience working across multiple industries & technology platforms, with a proven track record of successful transitions. Industries & platforms include Life Sciences, Automotive, Aerospace, Industrial Products, Renewable Energy, National Instruments, AI, Blockchain, Cloud computing & SaaS (Salesforce). ✳️ Deep expertise in leading Engineering & Digital Transformation programs, Sales, Key Account Management & Customer Success. 💹 Built, enabled and led highly motivated teams that achieved over $550 Million in sales over a 10 year period & executed 15+ projects & 5 large programs. ♥️ Firm believer in a Design Thinking & Customer Success focused approach. 🌻 Love taking long walks with my dog, Yogi.
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