Mezmo

Senior Customer Success Engineer 

PagerDuty

Solutions Consultant II

Solutions Consultant I

NI (National Instruments)

Principal Cloud Services Engineer 

My work involves dealing with both AWS and Azure and being able to understand the needs of our internal customers and engineers with migrating projects + workloads to the cloud.

Senior Cloud Services Engineer 

Senior Web Systems Engineer

Maintain web systems infrastructure, including projects, performance, and stability of systems around www.ni.com. 

Achievements:
•       Successfully worked with JIVE to migrate on-premise instance of social collaboration software to JIVE's Cloud Hosted services.
•	Worked with DBA team to ensure migration to Real Application Clustering (RAC) databases went smoothly from Application Server Layer perspective.
•	Improved on-time completion rate by engaging with developers and team members before SDLC coding begins. 
•	Increased efficiency by creating daily process for web systems teams in Europe and Asia to hand over work and outstanding issues. 
•	Collaborated with business counterparts to mine website traffic metrics and assist with global website decisions.

Job Duties:
•	Use of Apache web servers and Oracle WebLogic application servers in an n-tier clustered environment.
•	Administer platforms such as Vignette Content Manager, Flash Media Server, and JIVE SBS Platform. 
•	Manage system aspect of production releases by deploying code to WebLogic app servers and pushing configuration changes to Apache, DNS, and NetScaler systems.
•	Manage daily deployment of web applications to staging tiers and assist in debugging applications using tools such as Splunk and AppInternals Xpert (formerly Panorama).
•	Verify web systems for stability before and after environment changes by examining memory usage, CPU usage, and other system resources.
•	Use programming expertise to collaborate with developers and identify issues within code when stability issues arise.
•	Serve as liaison between developers and systems (infrastructure) departments.

Web Systems Engineer

Managed External JIVE community platform and developed custom plug-ins for specific business teams. 

Achievements:
•	Increased efficiency and institutional knowledge by implementing custom plug-in that captured employee solutions and answers that would otherwise be lost in emails and phone conversations.
•	Implemented custom reports for collaborative plug-in to monitor accuracy of employee responses.
•	Created a plug-in using Google Translate APIs that enabled users to translate any page on our external community to another language.  
•	Assisted in implementing application using Google Maps API to boost community attendance and customer collaboration during NIWeek 2010 Conference.

Job Duties:
•	Developed custom plug-ins to ensure platform met customer support needs.
•	Ensured stability and maintenance of JIVE SBS through patches, support-cases, and upgrades.                     
•	Worked with business partners to improve external customer experience and platform navigation.

Programmer Analyst II

Designed and executed key changes within the Instrument Driver Application, a tool that allowed NI clients to download drivers for specific products and devices and other web based applications.

Achievements:
•	Spearheaded creation of tool built on JIVE platform to improve internal collaboration.
•	Initiated a Sun Certified Java Programmer (SCJP) group to assist developers.
•	Redesigned look and feel of Instrument Driver Application to align with other ni.com applications.

Job Duties:
•	Maintained web applications, from continuous improvement (CI) items to major bug fixes.
•	Participated in monthly release process of moving code from staging to PRODUCTION environment. 
•	Developed time management, prioritization, and accurate levels of effort (LOEs) estimates around project management and completion. 
•	Began developing and working within JIVE platform to learn intricacies of the platform.

Programmer Analyst I

Dell

•  Worked with MOSS (Microsoft Office SharePoint Server) in creating workflows designed to streamline approval and record retention processes for all project documentation.
•  Assisted in researching reporting architecture to allow integration between Dell IT applications and SharePoint; leveraging SQL and Visual Studio technology.

Standardization Intern

•  Developed a working portal for the use of collaborating Dell IT Teams.
•  Worked closely with Microsoft representatives in testing and debugging SharePoint 2007 upon creation of the portal.
•  Assisted in identifying performance issues with other users of Symphony ecommerce application.

Symphony Customer Intern

•  Helped pilot a “failed order” automation project by mapping the various steps used by customers   
   when purchasing a computer from Dell.
•  Assisted in the creation of global team calendar prototype using Microsoft SharePoint portal.

Online Order Management Intern

𝐇𝐞𝐲 𝐭𝐡𝐞𝐫𝐞! 𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐦𝐲 𝐩𝐫𝐨𝐟𝐢𝐥𝐞!

With a solid background in cloud services and SRE principles, my focus has been on architecting and deploying robust solutions that drive business objectives forward for engineers. At the core of my technical expertise lies a curious nature (always asking why!), which has enabled me to connect with customers / partners EASILY to identify their specific pain points and challenges. 

Recognized for innovative problem-solving and strategic project implementations in previous roles, I have often been commented on my enthusiasm, work-hard attitude, and a dedication to help solve large technical challenges.

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