Asser Nassar's Linkedin Analytics

Results-driven automotive professional with a Bachelor's degree in Mechanical Engineering (Automotive) and extensive experience in service management, quality control, and automotive engineering. A proven leader skilled in problem-solving, communication, and customer service, with a passion for delivering exceptional results. Possesses strong technical expertise, hands-on experience in diagnostic troubleshooting, and a track record of successfully managing teams and implementing process improvements. Committed to delivering high-quality service, ensuring customer satisfaction, and driving operational efficiency. Proficient in Microsoft Office Suite. Ready to contribute expertise and drive success in a dynamic automotive environment. Branch Service Manager Volkswagen (2022 - 2023) Key Achievements: Played a key role in establishing a new VW Service Center, successfully implementing management, operating, quality systems, tools and equipment. Role Summary: Oversaw the operations of the branch service center, including customer service, repairs, and maintenance. Managed a team of service advisors, technicians, and administrative staff, providing training and performance evaluation. Developed and implemented service packages and pricing strategies to meet customer needs while ensuring profitability. Monitored service metrics and customer feedback to identify areas for improvement and implement corrective actions. Collaborated with other departments and teams to ensure seamless service operations and customer satisfaction. Body and Paint Service Center Manager Volkswagen (2019 - 2022) Key Achievements: Significantly increased income from Body & Paint services without incurring additional labor costs or manpower. Implemented various initiatives to improve service quality, customer satisfaction levels, and the skills of team leaders, supervisors, and painter technicians. Role Summary: Achieved a substantial increase in Body & Paint service income without additional labor costs or manpower. Designed and implemented streamlined document forms and sheets to monitor and optimize work processes. Implemented initiatives to enhance service quality, leading to improved customer satisfaction levels. Spearheaded training programs for painter technicians in collaboration with Glazoritte, Sikkens, and Depon Companies, elevating their technical skills. Pre-Delivery Inspection Section head (P.D.I) Service Centre Chery factory- Ghabbour Auto Group (2015 - 2018)