OpenText

•  Lead the deployment and technical support of OpenText enterprise-grade automation platforms - Operations Orchestration (OO) and Robotic Process Automation (RPA), to ensure robust, scalable solutions and seamless integration across enterprise systems.
•  Serve as a Subject Matter Expert (SME) on OO and RPA, offering architectural guidance, mentoring team members, and driving best practices to accelerate enterprise-wide digital transformation initiatives.
•  Administer and optimize automation environments, including OO Central and RPA infrastructure—handling cluster management, node configuration, database tuning, and load balancing to ensure high availability and performance.
•  Collaborate with cross-functional teams including product engineering and platform teams to enhance automation workflows, improve system performance, and drive continuous improvement in resource utilization.
•  Diagnose and resolve complex technical issues across orchestration flows and bots—managing the full incident lifecycle, conducting root cause analysis, and implementing preventive measures to ensure long-term stability.

Senior Technical Support Specialist

Petro-Canada Fuels

Worked part-time while pursuing studies, contributing to smooth daily operations and delivering consistent customer service.

Associate

Tata Consultancy Services

•  Administered a high-availability VMware private cloud infrastructure, managing a 5-master, 80-worker-node cluster supporting over 9,000 virtual machines.
•  Implemented AppVol to mount virtual disks, enhancing software management across the virtual environment and reducing deployment time.
•  Managed Azure resources such as virtual machines and storage, optimizing cloud infrastructure for performance and cost-efficiency.
•  Administered Azure Active Directory, configuring user roles, access permissions, and managing Office 365 subscriptions to ensure security and compliance across the organization.
•  Migrated workloads seamlessly from on-premises to virtual infrastructure, minimizing downtime and improving operational efficiency.
•  Built and configured Docker Swarm and Kubernetes clusters, creating scalable containerized environments to support production applications with high availability.
•  Deployed DevOps tools like Jenkins, Git, Maven, and SonarQube, automating the CI/CD pipeline to enhance development speed and software quality.
•  Automated user management and application installations using Ansible, resulting in faster deployments and reduced manual intervention across systems.
•  Performed security and compliance audits on servers, ensuring data protection and alignment with regulatory requirements.
•  Collaborated with network, SOC, and support teams to provision new infrastructure, including IP allocation and VM configurations, enabling smooth and rapid deployments.

System Engineer

• Built and implemented Hyper-V virtualization infrastructure, designing and deploying virtual machines and snapshots, utilizing Virtual Machine Manager (VMM) to optimize system performance, resource management, and security.
• Installed and configured Windows Server (2016, 2019, 2022), setting up critical roles such as DNS, DHCP, Active Directory, IIS, and file/print services to support business-critical applications.
• Administered Active Directory, managing users, groups, GPOs, and resolving replication and DNS issues; applied RBAC to enforce secure, role-based access.
• Led patch management , deploying critical patches via WSUS, Windows Update, and SCCM, reducing vulnerabilities and maintaining system integrity.
• Managed large-scale backup operations for 70 TB of data using Dell EMC Networker and Data Domain, safeguarding data integrity, disaster recovery, and long-term storage optimization.
• Strengthened server security by configuring Windows Firewall, automating patch updates, and applying security policies; conducted regular security audits to verify compliance.
• Administered IIS web servers, configuring hosting settings, managing SSL certificates, and resolving performance issues to maintain application uptime.
• Installed and configured SQL Server, optimizing queries, performing regular backups, and fine-tuning performance to enhance database efficiency.
• Managed network settings, including TCP/IP, DHCP, and DNS, and troubleshot network interfaces, IP allocation, and VPNs to facilitate secure data flow.
• Performed routine server maintenance, including disk cleanup and defragmentation, and reviewed event logs to address issues proactively, minimizing downtime.
• Configured and troubleshot DNS and DHCP services, improving IP address allocation and network connectivity.
• Administered file and print servers, facilitating smooth access to shared resources and utilized Microsoft Deployment Toolkit (MDT) to streamline OS deployments across the network.

Windows Server Administrator

• Deployed and configured 150+ Linux servers (Ubuntu, CentOS, Red Hat) for production, setting up critical services (SSH, Apache/Nginx, MySQL/PostgreSQL) and optimizing storage for enhanced performance and reliability.
• Monitored and optimized performance for 200+ systems using tools like top, htop, and iostat, reducing resource-related issues by 30%.
• Designed and implemented Logical Volume Manager (LVM) solution to streamlining storage management by enabling dynamic resizing of volumes and ensuring optimal utilization of disk space.
• Improved security by configuring firewalls (iptables, firewalld), automating patch management with yum, apt, and dnf, and implementing SELinux policies, reducing security vulnerabilities by 35%.
• Automated backup processes using rsync, tar, and cron jobs, ensuring data reliability and enabling rapid recovery, minimizing downtime during failures.
• Administered user access for 200+ accounts, enforcing role-based access control (RBAC) to secure critical systems while ensuring operational efficiency and compliance.
• Streamlined software installation and updates across Linux systems using package managers (yum, dnf, apt), ensuring consistent deployment of critical applications.
• Optimized log retention and deployed centralized logging (syslog), enabling real-time monitoring and improving troubleshooting.
• Developed automation scripts with Bash and Ansible for tasks such as backups, monitoring, and user management.
• Configured network interfaces, routing, DNS settings, VPNs, proxy servers, and shared storage (NFS, Samba), ensuring reliable connectivity across servers.
• Deployed and managed web servers (Apache, Nginx), configured virtual hosts, implemented load balancing, and maintained SSL/TLS certificates for secure hosting.
• Installed and managed databases (MySQL, PostgreSQL, MongoDB), overseeing backup strategies, user permissions, and performance tuning for secure and scalable database environments.

Linux Server Administrator

I’m a DevOps Engineer with a Master’s degree in Computer Science and a Postgraduate Diploma in DevOps and Cloud Computing. I currently work at OpenText as a Senior Technical Support Specialist, where I help solve complex technical issues and support OpenText Automation and cloud-based solutions. Before this, I was a System Engineer at Tata Consultancy Services (TCS), working on enterprise infrastructure and automation.

A career highlight was contributing to the successful rollout of TCS’s Secure Borderless Workspace (SBWS) initiative—a hybrid work model powered by cloud and virtualization. I collaborated with a cross-functional IT team to deploy and configure Virtual Desktop Infrastructure (VDI) for over 5,000 associates, enabling seamless remote work during the pandemic. This effort earned industry recognition and deepened my passion for delivering innovative, customer-focused solutions.

Certified in AWS, Azure, Terraform, and GitHub, I specialize in building secure, scalable, and resilient cloud environments that align with business goals.

Visit:  www.aswinks.in

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