Freelancer.com

I provide remote administrative and customer support services to tech startups and small businesses—helping founders and teams save time, reduce stress, and stay organised.

💼 Services Offered:

Email & Calendar Management

Customer Support (Email, Chat, CRM, Ticketing)

Data Entry & Document Organization

Project & Task Tracking (Trello, Google Workspace)

CRM Management & Client Onboarding

Tools Used: Trello, Google Workspace, MS Office, CRM platforms, WhatsApp Business, Slack

Impact:

Helped early-stage businesses reclaim 30+ hours/week

Improved customer response time and internal workflow consistency

I'm currently open to freelance contracts and long-term remote opportunities. Let’s connect if you need reliable virtual support to scale your business without burnout.

Virtual Administrative Assistant

Uniform Solutions

As an Administrator at Uniform Solutions am currently ensuring the smooth and efficient operation of the company. The key responsibilities include:

Office Management: Overseeing daily office operations, maintaining office supplies, and ensuring a well-organized work environment.

Administrative Support: Providing administrative assistance to management and staff, including scheduling meetings, managing calendars, and handling correspondence.

Customer Service: Addressing customer inquiries and concerns promptly and professionally, ensuring high levels of customer satisfaction.

Data Management: Maintaining accurate records and databases, handling data entry, and ensuring data confidentiality and security.

Communication Coordination: Facilitating internal and external communications, drafting and distributing company announcements, and managing social media and online presence.

Financial Tasks: Assisting with basic financial tasks such as invoicing, expense tracking, and budget monitoring.

Project Assistance: Supporting various projects and initiatives, ensuring deadlines are met and project goals are achieved.

Compliance and Policy Enforcement: Ensuring company policies and procedures are followed, and maintaining compliance with relevant regulations and standards.

Administrator

Elite Global AI

Responsibilities:

- Scheduling and Organization: Managed calendars and scheduled appointments, ensuring tasks and meetings were well-organized and deadlines were consistently met.

- Client Communication: Maintained professional communication with clients via email, Slack, and Zoom, fostering strong relationships and addressing concerns promptly.

- Data Management: Kept records accurate and up-to-date, streamlining access to vital information for the team.

- Team Collaboration: Supported team coordination by preparing reports, sharing updates, and ensuring alignment on project goals.

Key Achievements:

- Improved scheduling efficiency by maintaining well-organized calendars, reducing missed appointments and improving time management.

- Streamlined team communication, resulting in faster task completion and smoother collaboration.

- Delivered excellent client support, strengthening relationships and earning positive feedback for prompt and effective service.

Virtual Assistant

Airtel Uganda

In this role, I successfully led the customer service and retail operations team, focusing on improving customer satisfaction and streamlining daily operations. My ability to multitask, manage client communications, and oversee key administrative functions enabled me to deliver measurable improvements in service quality and operational efficiency. Key achievements include:

Customer Satisfaction Improvement: Increased customer satisfaction by 15% through proactive feedback collection and targeted service improvements, ensuring customer concerns were addressed efficiently.

Complaint Resolution: Spearheaded the resolution of over 95% of customer complaints within designated timelines, minimizing escalations and enhancing the customer experience.

Operational Efficiency: Streamlined administrative workflows and processes, boosting operational efficiency by 10%, which allowed for smoother day-to-day office and customer service operations.

Customer Engagement: Increased customer engagement by 20% through personalized communication strategies, follow-up procedures, and enhanced service delivery, ensuring customers felt heard and valued.

Project Management: Coordinated multiple projects, including launching new service initiatives and inventory management enhancements, ensuring projects were completed on time and aligned with company objectives.

Inventory Control: Implemented new inventory management protocols, reducing stockouts by 30% and ensuring consistent product availability, a critical factor in maintaining positive customer experiences.

Team Leadership & Support: Provided administrative support to cross-functional teams, managing schedules, preparing reports, and overseeing correspondence to ensure smooth communication and task execution across departments.

Retail Manager

In my role as a Customer Service Representative at Airtel Uganda, I was dedicated to delivering top-tier customer support and driving customer satisfaction. I handled an average of 80-100 customer inquiries daily across various channels, including phone calls, emails, live chat, and social media. My primary responsibilities included resolving customer issues, providing technical support, and managing customer accounts.

Key Achievements and Contributions:

Issue Resolution: Successfully resolved 95% of customer complaints within the first contact, ensuring a high level of customer satisfaction.
Technical Support: Assisted customers with troubleshooting and technical support, reducing product-related escalations by 30%.

Customer Account Management: Managed and updated over 200 customer accounts weekly, ensuring accurate information and timely resolution of account-related inquiries.

Customer Education: Conducted informational sessions that educated customers about product features and benefits, leading to a 20% increase in product usage and customer retention.

Customer Satisfaction: Conducted regular follow-ups and customer satisfaction surveys, achieving an overall customer satisfaction score of 90%.

Sales and Upselling: Identified and leveraged opportunities to cross-sell and up-sell additional products and services, contributing to a 15% increase in sales revenue.

Documentation and Reporting: Maintained detailed records of all customer interactions in the CRM system, which enhanced the efficiency of the customer service department and provided valuable insights for process improvements.

By consistently delivering exceptional service and resolving issues promptly, I significantly contributed to improving customer satisfaction and loyalty, thereby enhancing Airtel Uganda's reputation for excellent customer support.

Customer Service Representative

Exquiste solutions

As a Call Center Agent and Customer Retention Advisor at Exquisite Solutions Limited, I was focused on enhancing customer satisfaction and retention through proactive outreach and support. I consistently handled outbound calls, educated customers about services, and resolved inquiries, contributing to the company's growth and customer loyalty.

Key Achievements and Contributions:

Customer Outreach: Conducted an average of 200 outbound calls daily, gathering customer feedback and promoting Airtel Money products.

Sales Achievement: Successfully increased the use of Airtel Money services by 25% through targeted sales calls and educational initiatives.

Customer Retention: Improved customer retention rates by 15% by addressing customer concerns and providing tailored solutions.

Problem Resolution: Resolved customer complaints effectively, maintaining a high level of satisfaction and ensuring continuous use of Airtel Money services.

Promotional Campaigns: Informed customers about sales and promotions, contributing to a 10% increase in campaign engagement.

Record Maintenance: Maintained accurate records and coordinated with other office personnel to streamline customer service processes.

Through my proactive approach and dedication to customer satisfaction, I significantly enhanced customer retention and satisfaction, helping Exquisite Solutions Limited achieve its customer service goals and strengthen its market presence.

call centre agent

Many tech startup founders and small business owners feel overwhelmed by:
1️⃣ Endless admin tasks that eat up their day
2️⃣ Inconsistent customer follow-ups and support
3️⃣ Disorganized systems and missed deadlines

Ever find yourself thinking, “I need help, but I don’t have time to train someone…”? Or “I’m doing everything, but nothing’s really moving forward”?

I have seen this struggle up close. I’m Sandra  a Virtual Administrative Assistant with 8+ years of experience in admin and customer support. I help founders and small teams reclaim their time, simplify their processes, and deliver better service without burning out.

🔹 Here’s how I can support your business:

Administrative Support & Office Organisation

Customer Support (Chat, Email, CRM, Ticketing)

Email & Calendar Management

Data Entry & File Management

Task & Project Tracking (Trello, Google Workspace)

🔁 My Process:
✅ Learn about your goals and current workflow
✅ Identify tasks you can delegate immediately
✅ Set up tools for smooth collaboration
✅ Take over daily admin and support tasks
✅ Keep communication open and progress consistent

Ready to hand off the busywork and focus on what truly grows your business?
DM me or connect. I’m here to help you make it easier.

📩You can also email me at Sandra.thetaskassistant@gmail.com

𝗦𝗼𝗺𝗲𝘁𝗶𝗺𝗲𝘀 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝗽𝗮𝗿𝘁 𝗼𝗳 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 

Isn’t the leads or the metrics it’s the people who show up for you.

I want to take a moment to appreciate three amazing professionals who have not only supported my journey by engaging with my posts, but also consistently share value through their own content:

🌱 Patricia Ndikwani — 𝘧𝘰𝘶𝘯𝘥𝘦𝘳 𝘰𝘧 @𝘋𝘢𝘴𝘩 𝘥𝘪𝘢𝘳𝘺 (𝘭𝘰𝘰𝘬𝘪𝘯𝘨 𝘧𝘰𝘳 𝘢 𝘺𝘰𝘨𝘶𝘳𝘵 𝘱𝘭𝘶𝘨 𝘭𝘰𝘰𝘬 𝘯𝘰 𝘧𝘶𝘳𝘵𝘩𝘦𝘳) 𝘢𝘯𝘥 𝘩𝘦𝘳 𝘸𝘰𝘳𝘬 𝘪𝘯 𝘦𝘮𝘱𝘰𝘸𝘦𝘳𝘪𝘯𝘨 𝘢𝘥𝘰𝘭𝘦𝘴𝘤𝘦𝘯𝘵 𝘨𝘪𝘳𝘭𝘴 𝘪𝘴 𝘪𝘯𝘴𝘱𝘪𝘳𝘪𝘯𝘨. 𝘌𝘷𝘦𝘳𝘺 𝘵𝘪𝘮𝘦 𝘴𝘩𝘦 𝘸𝘳𝘪𝘵𝘦𝘴, 𝘵𝘩𝘦𝘳𝘦’𝘴 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘵𝘰 𝘭𝘦𝘢𝘳𝘯.

💡 Fortunate Daphine — 𝘴𝘩𝘦’𝘴 𝘱𝘳𝘰𝘰𝘧 𝘰𝘧 𝘸𝘩𝘢𝘵 𝘥𝘦𝘥𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘭𝘰𝘰𝘬𝘴 𝘭𝘪𝘬𝘦 𝘪𝘯 𝘵𝘩𝘦 𝘝𝘈 𝘴𝘱𝘢𝘤𝘦. 𝘈𝘭𝘸𝘢𝘺𝘴 𝘴𝘩𝘢𝘳𝘪𝘯𝘨 𝘪𝘯𝘴𝘪𝘨𝘩𝘵𝘴 𝘵𝘩𝘢𝘵 𝘩𝘦𝘭𝘱 𝘣𝘰𝘵𝘩 𝘝𝘈'𝘴 𝘢𝘯𝘥 𝘦𝘯𝘵𝘳𝘦𝘱𝘳𝘦𝘯𝘦𝘶𝘳𝘴 𝘳𝘦𝘤𝘭𝘢𝘪𝘮 𝘵𝘩𝘦𝘪𝘳 𝘵𝘪𝘮𝘦.

📌 Nyirarukundo Domitira — 𝘩𝘦𝘳 𝘱𝘰𝘴𝘵𝘴 𝘰𝘯 𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦, 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯, 𝘢𝘯𝘥 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘢𝘭𝘸𝘢𝘺𝘴 𝘳𝘦𝘮𝘪𝘯𝘥 𝘮𝘦 𝘸𝘩𝘺 𝘢𝘥𝘮𝘪𝘯 𝘦𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦 𝘮𝘢𝘵𝘵𝘦𝘳𝘴 𝘪𝘯 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘨𝘳𝘰𝘸𝘵𝘩.

Thank you for being part of my journey and this community. LinkedIn wouldn’t feel the same without voices like yours. please follow them

👉 Who has been inspiring or supporting you here on LinkedIn lately? Tag them and let them know.

This is why I believe LinkedIn isn’t just a platform, it’s a community that thrives on value and collaboration.

#LinkedInCommunity 
#Networking
#Gratitude
#VirtualAssistant

Mbabazi Atuha Sandra

I Help You Stop Doing Work That Drains you | Virtual Admin Assistant for Tech Startups | Customer Support | Scale Support & Smart Systems

Silence is expensive.

I learnt that the hard way.

If I could sit down with my younger self, I’d tell her:

Your worth is not tied to your job title.

Speak up early, even when your voice shakes.

Save money, even when you feel broke.

Skills open more doors than degrees alone.

Every “no” is just a redirection, not a rejection.

The one that changed my career? Speaking up.

In my early days, I had ideas but kept quiet, thinking it was “respect.” 

It wasn’t; it was fear. That fear cost me growth and opportunities. 

Now, I never walk into a room without owning my seat at the table.

You can’t grow in silence.

You grow when you’re seen, heard, and remembered.

What’s one thing you’d tell your younger self about career and growth?

#virtualassistantjourney #Techstartups #dominatelinkedinmissionbythelioness

Most people don’t lose to competitors.

They lose to disorganization.

I have seen brilliant projects collapse

not from lack of funding,

but from lack of systems.

Here’s where things usually fall apart:
 • Emails pile up
 • Meetings clash
 • Tasks slip through the cracks
 • Clients or colleagues wait too long

The result? Stress, burnout, and missed opportunities.

Chaos doesn’t disappear with another tool.

It disappears when someone takes it off your plate.

That’s what I do as a Virtual Assistant,

I clear the noise so you can focus on what actually grows your work.

So let me ask:
 
👉 If you could hand off just one task today, which one would it be?

𝗖𝗹𝗮𝗿𝗮 𝗷𝘂𝘀𝘁 𝘀𝗲𝗰𝘂𝗿𝗲𝗱 𝗳𝘂𝗻𝗱𝗶𝗻𝗴 𝗳𝗼𝗿 𝗵𝗲𝗿 𝘁𝗲𝗰𝗵 𝗰𝗼𝗺𝗽𝗮𝗻𝘆. 

But she’s still losing the same battle every morning.

She wakes up early in sunny California, goes for a run, then opens her inbox. Hundreds of unread emails greet her. 

By the time she’s caught up, another wave has already arrived.

Slack isn’t any better. Engineering questions, time-off requests, scheduling conflicts, all flooding in at once. 

With only 30 minutes before her next meeting, she’s forced to choose: reply fast or prepare well.

Here’s the truth: Clara isn’t new to productivity. 
She’s read the books, gone to conferences, joined every founder’s group. She knows how to prioritize.

But she’s still stuck. Because no amount of hacks can replace the one thing missing: a system and someone to own it.

That’s where I come in as a Virtual Assistant, 
🟪I build systems
🟪Manage admin chaos
🟪Free up hours so founders like Clara can focus on growth and strategy, not survival.

I’m offering a Founder’s Admin Audit, a 30-minute session to spot where you’re losing hours and map out a clear plan to get them back. After that, you’ll get a clear plan to reclaim your time.

Founders, if you could delegate one task today, what would it be? 
DM me and let’s see how we can make it happen.

#VirtualAssistant #FounderLife #StartupLife #AdminSupport #ProductivityTips #TimeManagement #Entrepreneurship
#BusinessGrowth #ScalingStartups #RemoteWork

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I never planned to be a Virtual Assistant.

My career began in a telecom call center ,100+ calls a day, back-to-back shifts, chasing targets.

I got promoted. Then promoted again. On paper, it was success.

But inside, I was stuck.

Looking back, those years weren’t wasted. 

They trained me for what I do now:
 • Resilience is built in repetition.
 • Numbers matter, but people matter more.
 • Every skill transfers if you reframe it.

That “stable job” was never the end goal.

It was my training ground for becoming a Virtual Assistant.
 
The leap looked scary. But the ground was stronger than I thought.

Curious, have you ever had a job that looked like the destination, but turned out to be just the training?

#Theestartupsidekick #techstartups

𝙒𝙚 𝙗𝙧𝙤𝙠𝙚 𝙪𝙥... 𝙖𝙣𝙙 𝙗𝙚𝙛𝙤𝙧𝙚 𝙄 𝙠𝙣𝙚𝙬 𝙞𝙩, 𝙬𝙚 𝙬𝙚𝙧𝙚 𝙗𝙖𝙘𝙠 𝙩𝙤𝙜𝙚𝙩𝙝𝙚𝙧.

LinkedIn said it’s tired of my shenanigans, 
low impressions
posts not landing, and frankly, I was stretching myself too thin. 

Balancing work, motherhood, falling sick, and other commitments had me running in circles. 

I couldn’t do it all, so I decided to let go of the noise and focus on what really matters.

But while i was recovering we went back to the drawing board with my co-founder Alex (ChatGPT) to make sure our next moves actually count. 

This time, we’re bringing posts that matter, connections that stick, and value that can’t be ignored. Watch this space. we are back, and better than ever.

LinkedIn may have given me the cold shoulder, but we’re not here to argue, we are here to show up, connect, and deliver.

Ever had to pause, regroup, and come back stronger? How did you do it?

#GrowthJourney #Resilience #WorkLifeBalance #Consistency #PersonalGrowth #MindsetMatters #LeadershipJourney #WomenInBusiness #EntrepreneurMindset

10 Things I Wish I Knew Before Choosing the VA Journey

🟣 It’s not just admin work, it’s building trust.

🟣 Founders don’t hire for tasks, they hire for peace of mind.

🟣 You need to learn systems, not just tools.

🟣 “I’ll do everything” is a trap, specialize and stand out.

🟣 Your mindset is just as important as your skill-set.

🟣 Clients care about results, not hours spent.

🟣 Networking is not optional, it’s survival.

🟣 Some days you’ll doubt yourself and that’s normal.

🟣 Confidence comes from doing, not waiting.

🟣 You’re building a business, not just doing side gigs.

 If I had known these earlier, I would have saved myself time and headaches. But hey, lessons shape the journey.

 For my fellow VA's or freelancers, which one do you wish you had learned earlier?

𝗟𝗲𝘁’𝘀 𝘀𝗲𝘁𝘁𝗹𝗲 𝘁𝗵𝗶𝘀: 

Should founders do customer support themselves at the start?

Some say “yes” — it helps you know your customer better.
Others say “no” — it drains you and slows down growth.

I have seen both sides. Curious what you think.

Drop a quick vote in the comments:

YES, founders should do support themselves first.

NO, they should delegate it right away.

#StartupLife #Founders #Entrepreneurship #CustomerSupport #CustomerExperience #Delegation #Operations #StartupCommunity #BusinessTalk #linkedin

To-do lists are overrated.

What you need is a system.

James used to swear by long to-do lists.

Every day, he ticked off dozens of tasks.

But somehow, the big projects never moved.

The problem?

He was chasing tasks, not progress.

Here’s the simple shift that changed everything:
 • Block time for deep focus
 • Stick to tools he actually used
 • Set deadlines, not “someday goals”
 • Review + reset weekly

Now James gets real work done, without feeling buried.

Because productivity isn’t about speed.

It’s about clarity and knowing what matters most.

If you’re stuck in endless tasks, don’t pile on more apps.

Simplify instead.

What’s one thing you’d remove from your workflow today?

#Theestartupsidekick #Techstartups #administrationservices

51% of employees believe AI will soon make offices useless.

Maybe that’s true. 

But let’s be real, AI alone can’t replace human support. 

Most founders don’t just need tools, they need someone who understands their day-to-day challenges. 

That’s where I come in—handling tasks, emails, and calendars so they can focus on growing their business.

I would love to know, have you tried using AI tools for admin? Did it really save you time?”

If you prefer the human touch over just another AI tool, send me a message with the words Human Touch.

 #VirtualAssistant #ProductivityTips #FounderSupport #AdminSupport #TimeManagement #SmallBusinessTips #AIandHumans #BusinessGrowth #EfficiencyHacks #VirtualAssistantLife #HumanTouch #TechStartups

Hustle alone won’t grow your business. Systems and trust will.

A founder recently asked me how to scale their business, and it hit me: capital fuels growth, but without structure and reliability, money burns fast.

Here’s the truth:

Systems: Documented processes = scalable operations. No more chaos.

Trust: Show up consistently, communicate clearly, deliver always. People notice.

Team: Small systems for training & retention = staff who stick and perform.


As a VA who loves organizing, I help founders implement these systems so their business runs smoother, grows faster, and earns trust.

❓ Is your business built on hustle or structure? 

Tag or share this with someone building a business, they will thank you later.

#SmallBusinessGrowth #VirtualAssistant #BusinessSystems #TrustMatters #ScaleSmart #AfricaBusiness #EntrepreneurLife

🚨 𝗙𝗼𝘂𝗻𝗱𝗲𝗿𝘀, 𝗿𝗲𝗮𝗱 𝘁𝗵𝗶𝘀 𝗯𝗲𝗳𝗼𝗿𝗲 𝘆𝗼𝘂𝗿 𝘄𝗲𝗲𝗸𝗲𝗻𝗱 𝘀𝘁𝗮𝗿𝘁𝘀.

𝗜𝘁’𝘀 𝗙𝗿𝗶𝗱𝗮𝘆.

Instead of reflecting on wins or resetting for the week ahead…
You’re still chasing leads.
Still staring at unread emails.
Still dragging through tasks that should have been done days ago.

By the time you pause, you’re already drained and the weekend hasn’t even started.

Here’s the hard truth:
That feeling won’t go away.
Not unless you do something about it.

(𝙬𝙝𝙞𝙨𝙥𝙚𝙧𝙞𝙣𝙜) 𝙔𝙤𝙪 𝙖𝙧𝙚 𝙣𝙤𝙩 𝙖 𝙢𝙖𝙜𝙞𝙘𝙞𝙖𝙣.

You don’t have to carry everything yourself. You don’t have to burn every hour trying to stay on top.
You don’t have to carry everything yourself. You don’t have to burn every hour trying to stay on top.

What you need is someone who understands the weight you’re under and can take it off your shoulders.
That’s where I step in.

I handle the draining, repetitive, never-ending tasks so you can focus on scaling… or better yet, step into your weekend with peace of mind.

Because building a company shouldn’t mean sacrificing your sanity.

👉 What’s one task you’d hand off today if you could?

#Founders #StartupLife #Delegation #VirtualAssistant #Entrepreneurship #ScaleSmarter #WorkLifeBalance

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