Defacto

Supporting customers activation & growth.

Defacto is an instant embedded lending solution. We provide capital to businesses who have working capital requirements seamlessly by API.

Account Manager

Relationchips

Relationchips is the new interface to access your product data and activate it through AI !

I'm supporting Relationchips in our GTM strategy and finding our PMF :
- Finding beta testers
- Looping on their feedback and iterating on the Product priorities
- Pricing & Positioning of the solution

Co-founder - Customer Experience & Product

Kare School

Being part of the mentors for Kare School to teach students how to use CRMs, lead QBR and how to manage their time as future CSM.

Teacher Customer Success

Spendesk

Building the new Customer Success standards for the French, Spanish and Italian Saas industry !
In charge of a department of 35 CSM from onboarding to key account management and expansion. 
I worked on setting the OKRs, the quarterly targets and KPIs to track and assessing the processes to prioritize our impact to come.

Head of Customer Success - Southern Europe

Onboarding Team Lead for the French Market - making sure our customers meet their success criteria as fast and as smoothly as possible.
In charge of a team of 7 to 10 people - I recruited, trained, coached the team and set ambitious goals to reach in order to support the growth of the company.

Customer Success Team Lead

Employee #40 started as CSM to support our customers in reaching their goals through the use of our saas platform. 

💳 Spendesk is an all-in-one spending platform that is fundamentally changing the way finance teams track employee spend. With smart cards, expense reports and real-time insights, your employees can easily pay for what they need while the finance team remains in control. You're moving fast. We'll keep up with you.

Customer Success Manager

Sézane

While following acting classes in the evening, I was part of the finance team during the day, in charge of the daily business activities such as logistic, human resources, front desk and suppliers relationships.
Went to a company of 50 to 150 and managed to implement tools and processes for the onboarding of new employees.

Office Manager

Style Library Contract

While following acting classes in the evening, I was part of the French sales branch of Sanderson in Paris, in charge of the customers relationship, brand development, welcoming prospects in the show-room, accountability and orders management.

Sales Associate

Ingram Micro

Marketing / Communication / Community Management / Sales incentives / Sales Wizard / Sales animation / Strategy / Setting-up campaigns & tracking of the results.
Marketing plans & Best practices sharing with the European team.
In charge of the partnerships : Acer, Asus, Fujitsu, Lenovo, Panasonic, Toshiba

Hardware Product Marketing Manager

Marketing - Product Manager (Software)
In charge of Microsoft development through our resellers, sales team and specialists, while increasing the awareness and adoption of the Cloud Solutions.
Organisation of sales incentives, web marketing and the ROI (CPC & CPL), emailings, Showcase, sales wizard.

Microsoft Product Marketing Manager

After 3 months in the French Purchasing team, I did 6 months at Ingram Micro headquarters in the US. My job was the analysis of all purchasing data and creation of day to day tools to provide solutions and objectives for the purchasing team. I also participated in the creation of tutorials for other countries.

Purchasing Analyst

Passionate about Tech, CS and Product, I worked 5 years in Customer Success at Spendesk and now joined Defacto as employee #25 to build the best customer experience possible.

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