Augustina Ohalele 🟠's Linkedin Analytics

Greetings and Welcome to my profile! As an Experienced Customer Success Manager, I bring a dynamic skill set to the table, anchored in the art of utilizing data-driven insights and technology to elevate customer satisfaction and catalyze business growth. With 4+ years of hands-on experience in this role, my track record speaks volumes. I have an unwavering commitment to building strategic partnerships, optimizing processes, managing projects, and orchestrating seamless onboarding experiences, all with a sole focus on ensuring end-to-end customer success. My unique blend of expertise combines a background in technology with a steadfast customer-centric mindset. I'm not just a technophile; I'm someone who recognizes that technology is a means to an end, and that end is to serve and satisfy the customer. My achievements speak for themselves. Over the past year, I've significantly increased customer satisfaction ratings by harnessing data-driven strategies, creating a more meaningful and personalized customer experience. I've also established and maintained vital partnerships with key clients, resulting in a notable increase in account retention. A forte of mine is streamlining onboarding processes, reducing time-to-value, and ensuring that clients hit the ground running, fully equipped with the knowledge and resources necessary for their success. With a keen eye on the intersection of technology and customer needs, I have consistently delivered impactful results and fostered lasting client relationships. My mission is to drive customer success from every angle, and I look forward to doing just that in your organization. Skills Honed: 💻Onboarding & Implementation 💻Renewals 💻Salesforce 💻Account Management 💻Data Analytics 💻Project Management 💻Customer Retention 💻Technical Support 💻Analytical 💻Strategic Thinking & Planning 💻Team Management 💻Training & Development 💻Cross- functional collaboration 💻Negotiation 💻Verbal and Written Communication Skills Superpowers: 💪🏿Empathy 💪🏿Innovative Thinking 💪🏿Emotional Intelligence 💪🏿Resilience 💪🏿Organization