Starhotels S.p.A.

My role involves providing tailored information about the hotel’s services, addressing and resolving requests with efficiency and care, and collaborating with other departments to ensure seamless experiences. I focus on creating memorable moments by organizing exclusive activities, suggesting local gems, and promoting the best the city has to offer, all while staying attuned to the guest’s unique preferences. I’ve come to understand that elegance and first impressions are paramount in this role. From the way I present myself to the way I interact with guests, every detail matters. It’s about striking a balance, dancing gracefully through the day while being fully present and attentive to the needs of each individual. This harmony between poise and action ensures that guests feel welcomed, valued, and cared for from the very first moment. Additionally, I actively contribute to the hotel’s success through up-selling and cross-selling, ensuring guests are aware of the full range of services available. Effective communication, both in person and online, is central to my approach, as I simplify language, share timely updates, and offer personalized recommendations that foster loyalty and trust. Helping travelers discover Rome through its rich history, food, and traditions feels like a continuation of my own lifelong journey of cultural appreciation and growth.

Concierge  🛎

Soho House & Co

As a member of the team at Soho House Rome, the first Italian location of this globally renowned membership club, I took on the challenge of providing high-quality, personalized service to a discerning and creative clientele. My responsibilities included curating bespoke experiences for members, offering tailored recommendations for the city’s hidden gems, and ensuring every interaction reflected the club’s distinctive ethos and high standards.
This role sharpened my abilities in communication, discretion, and multitasking, as I expertly balanced the diverse needs of a sophisticated client base while upholding the club’s reputation for exclusivity and exceptional service.

Guest agent  🛎

webidoo

My role involved identifying potential clients through scouting activities or by conducting lead research. I engaged through a variety of digital channels, showcasing proficiency in leveraging diverse platforms and methods to expand the client base, cultivating and maintaining strong relationships, focusing on satisfaction, maximizing upsell opportunities.

Digital Sales Executive 🐣

The Pantheon Iconic Rome Hotel, Autograph Collection

My experience in sales and the digital sector allowed me to return to the hospitality industry after a professional pause, bringing with me a fresh perspective. This new outlook helped me align my approach with the evolving needs of today’s traveler, embracing standards that prioritize the guest experience, personalized service, and seamless online communication. What truly motivated me was the ability to offer personalized service that reflects my energy and values. This insight helped me refine my approach to hospitality, focusing on creating meaningful, memorable experiences rooted in authenticity, and ensuring that my passion for the work is always evident in the service I provide.

Front Office Concierge 🛎

Sellmasters

In this role, I focused on understanding the market and identifying growth opportunities to drive business success. I handled customer inquiries and resolved issues promptly, ensuring a seamless experience. Additionally, I actively sought out potential new clients, expanding the company’s reach and strengthening relationships.
Staying up to date with new product features and launches allowed me to provide informed recommendations and maintain a competitive edge. I also worked on establishing best practices to optimize sales strategies and customer engagement. By suggesting innovative ideas, I contributed to increasing sales and enhancing the overall customer experience.

Omnichannel Account Manager 🛍

Shedir Collection

This experience at a small luxury boutique hotel equipped me with invaluable skills crucial for ensuring the hotel's success and guest satisfaction. Interacting with guests demanded not only professionalism but also empathy and understanding. Prioritizing their concerns and needs with sensitivity ensured they felt valued throughout their stay. Moreover, providing exceptional customer service was central to my role, reflecting my dedication to excellence.

Populi Ltd

Following a startup business model at Globol, an online platform specialized in guided tours and experiential activities. I worked on teaming up with hotels in Italy and Spain. I was thrilled to use my language skills and positive attitude to help the project grow. Being good at handling change and using technology helped me get things done well and on time.

Business Development 🔑

Groupe Valadier

Attention to detail when handling accounting and administrative tasks Coordination, empathy and courtesy when dealing with customers and colleagues Communication skills, allowing me to effectively relate to other figures across multiple departments

GUESS?, Inc.

I totally enjoyed the creative aspect of selling, which allowed me to tap into the psychology of consumer behavior. By listening attentively to customer requests, I became adept at crafting persuasive sales pitches tailored to their needs and preferences. Additionally, I collaborated closely with colleagues, fostering a team-oriented environment where we worked together to find solutions that aligned with our common goal of driving sales and enhancing customer satisfaction. Through these efforts, I helped generate increased revenue and fostered positive relationships with both customers and colleagues, ultimately benefiting the company as a whole.

Sales Advisor 👗

I believe the most rewarding aspect of a working day is the satisfaction of having done a good job.

Taplio

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