NinjaOne

NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. Our mission is to create a better IT experience for everyone.

Sales Development Representative

- Value in an unbiased responsible digital future
- Developing Corporate alignments and relationships
- Developing Legal alignments and relationships

Senior Sales Development Representative

Lincoln Property Company

Property tier: Crestview Commons, 353 units, Class A
Ownership updates: Now owned and operated under SPI Texas Management

Leasing and Marketing Professional

JW Marriott Austin 

Restaurant General Manager

In-Room Dining Manager

Night Operations Manager

Front Desk Manager

White Lodging Services

- Oversee daily operations for Burger Bar (Food truck concept)
- Oversee daily operations for In-Room Dining (Room Service)
- Oversee daily operations for Starbucks (Licensed Store)

- Overseeing daily In-Room Dining operations
- Overseeing daily Starbucks Licensed Store operations
- Successfully executed 200 contracted welcome amenities in April 2019
- Successfully executed 100 breakfast pre-orders for a group contract in a morning
- Spearheaded August 2019 Food and Beverage career fair
- Grew and promoted out an In-Room Dining Captain into a Banquets Supervisor
- Grew and promoted out an In-Room Dining Captain into a Restaurant Supervisor

- Oversaw entire hotel overnight operations and Hotel Manager on duty. 
- Responsible for detailed auditing in compliance with Marriott and White Lodging standards
- Responsible for accuracy of auditing taxes for major tax-exempt groups - TCASE bi-annual conference
- Built tracker for Front Office team competition for upsells; guest survey shout-outs; At Your Service runner timed deliveries

Night Audit Manager

- Active leader in daily required operations for the Front Office and providing support
- Primary discipline and oversaw Executive Lounge
- #4 Ranked Executive Lounge for 2017 in North America for JW Marriott brand

Claremont Club & Spa, A Fairmont Hotel

An iconic landmark in celebration of its Centennial anniversary. I transferred with FRHI Hotels and Resorts in Spring of 2015 and since then I have been assisting with the renovation of this resort's full interior of guest rooms, suites, and public areas. In addition, re-branding this property as a recognized Fairmont hotel towards the end of 2015. During, through and present of this opportunity I was, am tasked with the below duties.

Current highlights:
- Task Forcing as a Rooms Division Leader at Fairmont San Francisco – January 2017
- Q1 and Q3 Leader of the Quarter nominee
- Property level Fairmont President’s Club Champion 
- TrustYou Admin
- Oversee daily Front Office operations
- Watson scheduling and responsible for Front Desk weekly labor management
- Creating LSOPs
- Creating Job Training Manuals / Job Task Checklists
- Oversee Upsell programs 
- Oversee JD Power Associates guest surveys and responses
- Oversee internal property marketing content for company's global call center
- Oversee Nor1 promotional guest upgrades revenue stream
- Creation of Front Office colleague training manuals

Assistant Front Office Manager

Fairmont Scottsdale Princess

Another step in my career to being a great hospitality leader and professional. My journey has lead me to the wild west at Fairmont's 1 of 2 only AAA 5-Diamond rated hotels & resorts in the world. 649 rooms, 100k+ sq. ft of meeting space makes us the 2nd largest convention/meeting space provider in the Arizona. I deal with high volume of group guests, to leisure travelers seeking a relaxing desert oasis experience.

Year 2013 - Present highlights:
- Made Rooms Division contribution to make Fairmont Scottsdale Princess Hotel of the Year 2014 for FRHI Hotels and Resorts
- May 2014 Supervisor of the Month
- February 18, 2014 Leading Quality Assurance (LQA) Outstanding Employee
- Certified Trainer for Front Office Operations
- 2000 hotel guests on property grounds with 500+ arrivals/500+ departures for major legacy events ranging from:
  * Fiesta Bowl
  * Barrett Jackson
  * Waste Management Phoenix Open
  * Memorial Day
  * July 4th
  * Labor Day
  * Christmas at the Princess

Front Office Supervisor

The Fairmont Washington, D.C.

As a team member of the Fairmont Gold floor at the Fairmont Washington D.C Georgetown, we manage a 5-star level service that turns every moment of our loyal guests into lasting memories. As a Fairmont Gold Supervisor it's my responsibility to assist my colleagues in daily duties/upkeep that make our floor impeccable and unrivaled. This Fairmont Gold floor was voted #1 in the world between all Fairmont hotels for year of 2011 and 2012.

Year 2012 - 2013 Highlights:
- Achieved Fairmont Gold Floor of the Year for 2012.

- Recognized as one of few Fairmont Gold agents audited for the best company standard responses. *See Clarence Mcleod for Fairmont Gold audit records if needed*

- Promoting Fairmont President's Club guest recognition loyalty program. Detailing each individual profiles to have the requested accommodations during their stay at any property, and following up on any concerns they may have had in the past.

- Ongoing cross-training with Front Office, Concierge team members for any future needed assistance with main floor guests. Currently, recognized as the "Jack of all trades" by internal colleagues.

- Our hotel property is the 1st Fairmont Hotel property to test run the pilot program for IPAD check-in/check-out procedures. I was able to assist in encouraging our guests and colleagues to participate in this forward movement, and provided inputs to further improve our procedures as our company further update the firmware.

- Surprise & Delight champion for department.

- Completed Birchstreet Ordering training.

Fairmont Gold Supervisor

The Doyle Collection

When I relocated to DC my connections lead me to have an opportunity working with the Front Office here. This hotel uses OPERA interface and allowed me to adapt to its function. 327 Rooms Full-service boutique luxury property.

Highlights:
- This hotel property's loyalty program is called GHA (Global Hotel Alliance) which comprises of multiple domestic and foreign luxury brands that have collaborated to promote their luxury brand experiences, I was able to provide guest recognition through GHA and promote the hotel's private floor, Level 9.

- Supervised front office colleagues during the absence of MODs because of meetings

- Trained new hires to accustom front office procedures/standards and interacting with OPERA

- For the month of August 2011, I have accrued in additionally $3500+ through room up-sells for guest experience.

- Consolidated with on-site restaurant Maitre’D to offer various alternatives for guest satisfaction

Front Desk Agent - The DuPont Circle Hotel

DoubleTree by Hilton Portland

I was part of the Portland Oregon Doubletree team. Being the first hotel in Oregon to achieve a Green Seal Certified towards sustainability. I was an associate of the Front Office Operations of this 477 rooms; 30,000 sq feet of meeting space property.

Highlights:
- Accrued $2300+ for the month of November, and $3700+ for December in additional up-sell revenue.

- Quick and efficient learner during first week of employment utilizing OnQ property management system. I was able to support and impact my team and immediate supervisors by really focusing on performing efficiently with OnQ and Doubletree by Hilton standards.

- I was able to experience and overcome 2 critical days where OnQ systems worldwide would shut down and we needed to revert back to prior technological advances with hotel operations. Both ended up being smoothly transitioned.

- When night audit team needed more assistance, I was able to take on a few weeks of Night Auditing and was educated on how to balance daily reports and revenue.

Front Desk Agent

I believe in and practice the #infinitegame. Building business with companies focused on pillars of being infinite-minded is important to me. 🚀

In the age of digital transformation, we are all responsible to work and build together an inclusive future. AI, ML, and technology in general is accelerating, building it requires a collaboration that involves humans.  Let's build a responsible #digitalfuture together. 

Leading up to my current role I have had the opportunity to live and work in cities like Portland, Washington DC, Scottsdale, San Francisco and currently Austin. 

Experience Highlights:
- B2B Strategic sales development and pipeline building. 20% increase month over month from ramping to GTM in meetings booked. 
- Podcast Host on ServeOwnGrow
- Event planning for hiring/recruitment job fairs
- Multi-outlets department head in the Food & Beverage division, Quick Services
- Active leadership in #1 Arrival Experience team in North America for 2017 and 2018
- Experienced with high volume conference guest arrivals and departures. Current highest volume dealt with ranges with 850+ in and 850+ out. 2000+ guests on hotel grounds for major holiday weekends.
- Hotel Manager on Duty experiences
- Department Head experiences 
- Renovation Experience
- Rebranding Experience
- Upsell Champion
- Loyalty Brand Audit Champion
- Fairmont Scottsdale Princess Supervisor of the Month for May 2014/ Service Plus Award
- Fairmont Scottsdale Princess Outstanding Hotel Employee for February 18, 2014 LQA Audit
- Concierge Lounge Floor of the Year 2012 awarded in Fairmont.
- Experience in a Luxury and/or Convention hotel environment.
- Servicing high-profile guests (i.e. royalty, celebrities, CEOs, presidents, large firms)

I believe great leaders never stop learning. If you want to take yourself on and become the leader you wish you had, check out The Optimism Library: https://lnkd.in/dejpctYV

Augustino Pham

Milestone - 111 AI ethics resources on my website! Here’s an overview of what you can find in my repository!

➤The resources include:

🌟Guides 

E.g. my list of trackers of AI regulation; A self-guided workshop for identifying AI risks; A flowchart for responsible investing in AI.

🌟Reports

E.g. my analysis of trends in US AI regulation; An analysis of AI governance practices based public disclosures.

🌟Opinions

E.g. commentary about bias problems in generative AI; How philanthropy can support the responsible AI movement.

🌟Case studies

E.g. how Disneyworld (mis)uses biometrics; How the FTC banned RiteAid from using facial recognition. 

➤You can find it all here:
https://lnkd.in/g_jq49h3

and you can sign up to my newsletter here
https://lnkd.in/g4TmVFpg

➤Requests for additional resources and other comments are very welcome!

#responsibleai #aiethics


techbetter.ai • 1 min read

Ravit Dotan | Resources

The New York Times  sheds light on the challenges of AI and copyright

A deep dive into the AI industry reveals pressing issues around copyright and data practices:

OpenAI 🛠️: Pioneered a tool transcribing YouTube videos for training, walking a tightrope over copyright laws. Greg Brockman's direct involvement points to strategic navigation through legal complexities.

Google 🔍: Similarly leveraged YouTube content, hinting at a widespread industry trend of using copyrighted material in ambiguous legal areas.

Meta 🚀: Chose speed over legality by bypassing licensing negotiations, a reflection of the broader industry's struggle to innovate within the confines of copyright laws.

Legal Insight 📜: An Andreessen Horowitz attorney highlights the impracticality of licensing due to the enormous data needs of AI, despite some companies advancing without resorting to data scraping.

Is the future syntetic:

Altman argues synthetic data as a solution to data shortages, aiming to train AI on AI-generated text. This could decrease dependency on copyrighted materials but poses its challenges. AI models learning from their outputs risk reinforcing errors, a challenge OpenAI aims to solve by exploring collaborative models for better data reliability.

Where do we go from here? 

As the quest for powerful AI models accelerates, data becomes the new frontier in this high-stakes rivalry. This prompts us with the opportunity to take a step back and deliberate on the use of our data and creation, what is privacy and truth in this age, and how human-generated content relates and coexists with machine creation, to name just few of the challenges. There is highter urgency in settling those issues➡️ without proactive engagement, we risk defaulting to market-driven outcomes that may not align with our broader societal and individual goals and needs.

Now is the moment to advocate for a 🫂human-centric AI 🫂approach, ensuring that technological advancements serve humanity's collective interests and aspirations. #HCAI #responsibleAI #AIEthics 

https://lnkd.in/ev3Hy6bJ

.#AI #Copyright #SyntheticData #Innovation #responsibleai #ethicalai #AI #HumanCentricAI #AIEthics 💡

nytimes.com • 15 min read

How Tech Giants Cut Corners to Harvest Data for A.I.

Nothing says #NationalPetDay like a customer story featuring floofs!🐶🐾🦴 We save Vetcor 40–50 hours a month with automated patching so they can focus on what truly matters - taking care of your pets. 🥰 Find out why they say we 'saved their bacon' 😉🥓 https://ow.ly/bf0h50Rcz1n

What a week at the ServiceNow Federal Forum! Thanks to those who stopped by to discuss how we can strengthen government IT operations with superior endpoint management.

We are excited to share that NinjaOne has passed the Vation Ventures Channel Certification 🎉✅
 
The Certification is a rigorous assessment that ensures an organization has the in-depth ability to build and support successful relationships with the channel. 

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity while reducing risk and IT costs. 
 
At the 2023 Vation Ventures Global Summit, NinjaOne was awarded Innovator of the Year in Cybersecurity Emerging Technology Showcase, and we are excited to witness their continued success! Congratulations, NinjaOne team 🚀

#channelcertification #innovation #congratulations

[Partner Content] Premiering CRN's newest Channel Chief Victor Guerrero, Director of Channel and Alliances APAC at NinjaOne. 

NinjaOne has established a formidable presence in the realm of IT management. With the rise of AI and other emerging technologies presenting both challenges and opportunities, Victor Guerrero is actively seeking channel partners who share the company's vision.

To learn more, get in touch with the team at NinjaOne today!

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