Willis Towers Watson

I am currently leading the Individual and Family healthcare shopping experience. My current focus is on building a plan recommendation engine to improve our healthcare shopping decision support.

• Curated our roadmap process to involve UX in product strategy
• Led the charge on segment-wide data tracking through Fullstory
• Managed our design system and orchestrated our master prototype
• Established our UX process to ensure standards and accountability
• 3x conversion on private healthcare plans
• Improved customer satisfaction scores (NPS) by 30 points

User Experience Designer

Austin Andriese Design

Product strategist, offering premium design work for growing businesses. Primarily focused on Web Design and Brand Strategy

Freelance Web Designer | Brand Strategist | Webflow Developer

Rootchat

• Led product strategy, project management and design
• Managed Jr designers while simultaneously working as an individual contributor
• Facilitated high-level strategy sessions with the CEO and CTO
• Collaborated with oversea developers via video-recorded handoffs & documentation
• Produced custom, hand-drawn illustrations
• Created the design system from scratch, including the brand identity

Sr UX Designer

Western Carpet Cleaning

• Led the design strategy from web design to branding. 
• Wrote the copy to fit the brand’s personality and optimize SEO searchability
• Developed the website using Webflow
• Created custom illustrations and animations, curating the brand identity
• Made them stand out amongst the saturated industry of local competitors

UX Designer

United Financial Freedom

• Led the design as a solo designer over three massive fintech products
• Facilitated whiteboarding activities with CEO and development team
• Created and managed the design system using bootstrap components
• Built relationships with key stakeholders and understood their pain points
• Managed our research and data tools and used them to back up my design decisions

Wash Me Solar

• Led the design strategy from web design, branding, and marketing
• Strategically positioned the brand as premium in their market
• Collaborated with the founder to write copy that fits the brand’s personality
• Developed the website using WordPress
• Created custom illustrations and animations, curating the brand identity
• 2x in revenue the first year, the founder sold the business for a large profit

Goodwin Chiropractic

• Led the design strategy from web design to branding
• Strategically positioned the brand as natural and
• Collaborated with the founder to write copy that fits the brand’s personality
• Created custom illustrations and animations, curating the brand identity
• Established a secure browsing experience for patients

I worked as licensed advisor helping healthcare and Medicare participants enroll and choose insurance plans.
Responsibilities:
-Understand/explain healthcare and Medicare insurance benefits.
-Recommend plans based on healthcare needs.
-Assist customers with completing insurance applications.
-Team building and exchanging feedback with co-workers.
-Facilitating trainings and team meetings.
-Presenting new products to co-workers via PowerPoint.
-Work with multiple types of computer software and Web-sites.
-Exercise excellent troubleshooting skills.
-Perform high levels of customer service.
-Stay up to date with healthcare’s various changes
-Understand tax rules 
-Remain appointed, approved, and certified by each insurance carrier
-Remain compliant to state and federal insurance laws

Licensed Benefit Advisor

Assisted customers with completing insurance applications verbally over the phone.

Application Data Processor

Temporary customer service roll assisting customers with post enrollment questions, issues, etc.

Customer Service Representative

Eyring Pest

• Led the design strategy from web design, branding, and marketing
• Collaborated with the founder to write copy that fits the brand’s personality
• Developed the website using WordPress
• 500% customer base increase within six months of launch
• 50% conversion rate for online users

Harmons Grocery

Ring up groceries, bag, stock, retrieve carts, fuel stop, & maintenance.

Cashier

UX Designer | Product Strategist | Web Designer | Webflow Developer

👋 Hello, I'm Austin,

☂️ I'm currently revolutionizing healthcare shopping at WTW.

⬆️ I take user experiences to the next level, and then some.

🧠 Sharing big-brain UX insights and solutions 

💬 Open to work on new projects, message me

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