Northern Trust Corporation

Program Ambassador - Direct Source

Tundra Technical Solutions

Program Ambassador - Tundra Technical Solutions

Principal Financial Group

Randstad Technologies US

Account Manager

Business Development Specialist

Windsor Windows and Doors

Maintained positive relationships and increased confidence with distributors for their windows and doors needs.
Spoke with customers on the phone and over email to answer questions they had regarding the ordering process, faulty units, and future product needs.
Comprehended high-level manufacturing and production of building materials along with installation and maintenance. 
Communicated daily with high-ranking executives of the company to ensure business ran as effectively as possible.
Awarded Quarter 4, 2020, and Quarter 1, 2021 bonuses based on exceeding sales quotas.

Customer Success Specialist

American Airlines

High exposure role including speaking with celebrities, professional athletes, and elite AAdvantage members on behalf of American Airlines executives.
Effectively communicated with passengers who have encountered dangerous incidents and high-stress situations including cabin depressurizations with oxygen masks dropped, emergency landings in the brace position, and deplaning on the runway due to smoke in the cabin.
Built trust with disgruntled passengers daily to help resolve their problems and to help ease their travel stresses by staying level-headed and empathetic to their situation.
Kept an enthusiastic and optimistic attitude while trying to win back every passenger for future business.

Customer Relations Representative - Proactive Outreach

Ecoshield Pest Control

Door to door sales for pest control contracts.
Interacted with many different types of people across the entire Phoenix area. 
Assisted with any customer service issues with my clients.
Attended daily sales training and meetings.

Sales Representative

Graceland University

Gave campus tours to potential college students.
Sat on student panels answering questions from students and parents.
Housed recruits during their visits.

Student Ambassador

Helped the local economy improve business by offering help staff events, write grants for funding new projects, and improve sustainability.

Enactus Team Member

Monitored residents who entered the men's dorms.
Answered any questions students or faculty had about the building.
Cleaned the lobby and common areas.

Receptionist

OSR Physical Therapy+

Schedule patients for appointments.
Received payments.
Handled calls from Doctors and Insurance companies.
Customer service representative for the office.

Front Desk Receptionist

With many years of work between customer service and sales, I pride myself with being a respectful and results driven professional.

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Austin Harper's Linkedin Analytics

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