Austin J. Hardy's Linkedin Analytics

I am an all-in-one enterprise IT solution with experience spanning server administration, help desk management, web design, back-end SQL database support, and client desktop troubleshooting across various operating systems and software. My client range includes large Fortune 500 companies and government agencies of all sizes, showcasing my versatility and customer focus to any needs. One of my greatest strengths is bug hunting. Through proactive analysis, documentation, and escalation, I identify and address issues before they escalate, saving time both time and resources. I take the lead in developing, configuring, and managing internal Help Desk systems for the companies I support like Jira! By utilizing analytics, we strategically allocate resources to reduce overall workload and optimize efficiency. My true passion lies in more than just issue resolution; it's about empowering and educating clients. I simplify complex technical problems for customers, building their confidence and understanding. This approach not only enhances troubleshooting experiences but also establishes a strong foundation for future interactions. What truly fuels my work is the satisfaction and gratitude expressed by those I assist.