CuddlyNest

Product Data Governance & Quality Manager

KK Wind Solutions

📊 Developed and streamlined data analytics frameworks, supporting workforce insights and HR decision-making.
🔍 Enhanced data accuracy by implementing quality checks and validation measures, ensuring reliable analytics.
🌐 Collaborated cross-functionally with HR and business teams to align analytics insights with organizational goals.
📈 Built interactive dashboards to visualize workforce trends, aiding strategic workforce planning.

People Analytics & Reporting, People & Culture

Dr. Reddy's Laboratories; Tech Mahindra; Wissen Infotech; Axis Bank

Collaborated with Data Engineering to design and develop an integrated data product for a data mesh, enhancing reporting capabilities and compliance with data privacy and regulatory considerations. Worked cross-functionally with teams to develop scalable data products using open-source technologies, generating mock data to simulate KPI logic and validate reporting metrics. Implemented data solutions and pipelines for enterprise applications, focusing on regulatory compliance, and ongoing process enhancements. Led data integration across multiple platforms, streamlining data flow, enabling seamless automation, and data reliability. Led the launch of data governance frameworks & developed policies to ensure regulatory compliance and data quality, including the creation of a comprehensive Data Quality (DQ) dashboard. Engaged with clients to introduce DG as a value-added service, delivering hands-on training sessions and fostering accountability through formalized roles such as Data Owner and Data Steward. Proactively monitored and assessed data risks, implementing quality checks to maintain high standards of data integrity and improving data quality metrics by 15%. Collaborated with various teams to uphold data standards, promoting a culture around data accuracy and accountability. Evaluated data governance projects, prioritizing initiatives in data quality and security, and creating tailored frameworks addressing specific business challenges. Identified Informatica for ETL and data quality needs, leading the RFP process and managing vendor collaborations to establish a mature governance program. Led a dedicated team to establish a comprehensive data catalog and end-to-end lineage across Axis Bank’s applications, ensuring visibility, traceability, and regulatory compliance. Achieved metadata and business glossary standardization in adherence to ISO/IEC 11179, managing the end-to-end data supply chain for Report Mapping and Issues Identification (RMII) in-scope reports.

Data Management Consultant

Diageo

🔍 Vendor Process Standardization: Streamlined SOPs and process improvements for global vendor management.
📊 Master Data Management: Led MDM for supply chain, boosting data quality and governance.
🌍 Unified Vendor Services: Centralized vendor data from multiple markets under one framework.
🔄 P2P/STP Cycle Support: Supported end-to-end P2P and STP processes to enhance efficiency.
🌐 Global Vendor Data Maintenance: Oversaw vendor master data services for consistent, reliable data.
🌎 Multinational Team Leadership: Managed teams across regions, aligning vendor processes.
📜 Compliance & Audit Management: Ensured SOX, TRPM, and audit compliance.
🛠️ Vendor Data Governance: Enhanced data governance and quality for vendor management.
📈 Data Quality & Governance: Improved data accuracy from a governance perspective.
🚀 Digital Transformation of MDM: Digitized MDM processes to streamline data access.
📘 Data Dictionary Governance: Supported consistency with data dictionary and glossary.
📊 Enterprise Governance Alignment: Aligned MDM with enterprise data governance standards.

Vendor Master Data (Global Senior Manager)

Tesco

📊 Managed Enterprise Data Governance Portfolio: Oversaw the implementation of the data governance framework at Tesco Business Services, collaborating with senior leadership to establish best practices.
🌍 Led Data Quality Initiatives: Directed the data quality segment alongside the MDM team, setting robust standards and forming a Community of Practice Council to reinforce data governance across the organization.
🏢 Defined Data Ownership and Responsibilities: Partnered with Global Process Ownership to clearly assign data roles and responsibilities, establishing ownership for each business vertical.
📝 Drafted Enterprise-Wide Policy: Authored a comprehensive policy document, providing a foundational guide for data governance practices across the enterprise.
📈 Enhanced Data Quality: Improved MDM data quality from 70% to 92%, significantly boosting data reliability and supporting informed decision-making.

Data Governance Manager

SLK Global Solutions and Cisco India

Led service delivery for critical projects, ensuring high-quality, timely execution. Optimized operational workflows, enhancing process efficiency by 30%, accelerating project timelines, and improving overall productivity through refined workflows. Strengthened client partnerships by facilitating consistent, reinforcing relationships, and ensuring client satisfaction. Managed a global customer services team, directing vendor and contact center agents to deliver comprehensive support services 24/7, including quoting, order entry, processing, logistics, post-invoice support, vendor strategy, and data operations. Automated reporting processes, reducing manual workload by 40%, and increasing reporting accuracy and speed. Ensured a seamless customer experience by providing world-class service delivery. Managed a diverse, cross-functional data management team, ensuring cohesive data governance practices. Developed detailed BRDs from source files, on both structured and unstructured datasets to align with project requirements. Standardized reporting and analytics glossary to ensure consistent terminology, implementing processes to detect and correct misalignments. Collaborated on metadata management with Data and Application Stewards, capturing and organizing business and tech metadata, including business terms, data flow, and classification. Resolved DQ issues by partnering with stakeholders to identify, address, and enhance overall data integrity. Produced regular reporting and status updates, providing weekly and monthly reports. Applied expertise in managing business glossaries, metadata, data dictionaries, and policy compliance. Designed Data Quality Management (DQM) scripts based on MDM business rules, ensuring accuracy, completeness, and consistency across data quality dimensions. Documented each data element's source, business definition, relationships, and metadata specifications, ensuring clear data lineage.

Data Governance Manager (Contract)

Cisco

🕹️ Led Service Delivery for Critical Projects: Ensured high-quality, timely execution of essential client projects, overseeing all aspects of service delivery to meet Cisco’s standards of excellence.
🛠️ Optimized Operational Workflows: Enhanced process efficiency by 30%, accelerating project timelines and improving overall productivity through refined workflows.
💬 Strengthened Client Partnerships: Facilitated consistent, strategic interactions with Cisco's global clients, reinforcing relationships and ensuring client satisfaction.
📈 Automated Reporting Processes: Streamlined reporting through automation, reducing manual workload by 40% and increasing reporting accuracy and speed.
🌐 Managed Global Customer Services Team: Directed vendor and contact center agents across a global team, delivering comprehensive customer and internal support services 24/7, including quoting, order entry, processing, logistics, post-invoice support, vendor strategy, and data operations.
🔄 Ensured Seamless Customer Experience: Led a global customer services team dedicated to providing a seamless customer experience, critical to Cisco’s reputation for world-class service delivery.

Service Delivery Manager (Contract)

HSBC

👥 Led Team Management and Development: Managed a team of six, implementing effective performance management and coaching to foster growth, focusing on the development of direct reports and creating a supportive, innovative environment.
💡 Drove Change and Process Adaptability: Led complex processes in a dynamic environment, assessing operational impacts and guiding change implementation to ensure seamless adaptation and continuous improvement.
📜 Ensured Business Continuity: Maintained readiness for business continuity, supporting de-risking plans and ensuring process resilience during critical times.
📝 Documented and Streamlined Procedures: Created and updated essential process documentation, including MOT, ITUR, E-SACs, BIA, and PLA, securing approvals from relevant business areas.
📊 Enhanced Management Reporting (MI): Improved management information (MI) for informed decision-making and laid the foundation for future data-driven initiatives and reporting enhancements.
🔍 Promoted Data as an Asset: Advocated for strong data management practices, shaping data policies to align with HSBC’s standards, and driving data quality as a central focus.
⚙️ Boosted Operational Efficiency: Reduced the operational efforts required to address data issues by implementing best practices, enhancing efficiency, and strengthening data quality.
✅ Coordinated UAT and Testing: Led user acceptance testing (UAT) and coordinated with Projects & IT teams, ensuring comprehensive test reports for management review.
🏦 Managed Client Onboarding and Static Data for Institutional Clients: Oversaw onboarding and maintenance of client accounts and Standard Settlement Instructions (SSIs) for institutional clients in equities and fixed income products.
📈 Ensured Compliance and Process Improvements: Worked closely with internal stakeholders to uphold compliance and achieve process improvements, aligning with regulatory standards and enhancing accuracy.

Assistant Manager

Results-driven Data Governance & Quality Management Professional with over 16 years of multi-industry experience across Banking, Pharma, and FMCG sectors. Skilled in overseeing data integrity, process automation, and strategic project execution that lead to significant operational efficiencies. Recognized for cross-functional collaboration, stakeholder engagement, and an unwavering commitment to data compliance and quality assurance.

Key Strengths:
🔹 Data Governance Expertise: Established enterprise-wide data governance frameworks, enhancing data quality and regulatory compliance.
🔹 Process Automation & Optimization: Spearheaded automation initiatives, leveraging tools like Power BI and Lean Six Sigma to streamline reporting and boost efficiency.
🔹 Quality & Compliance Assurance: Led initiatives to improve data accuracy, achieving a quality boost from 80% to 94% while adhering to industry standards.
🔹 Vendor & Stakeholder Management: Skilled in managing global vendor relations and coordinating with onshore and offshore teams for seamless project execution.
🔹 Advanced Analytics & Reporting: Designed comprehensive dashboards for strategic insights in finance and talent acquisition, supporting informed decision-making.
🔹 Leadership & Team Development: Directed global teams, facilitating training programs that align with business objectives and foster professional growth.
With proven success in data governance, digital transformation, and quality management, I bring a unique blend of technical proficiency and strategic insight, driving impactful results that enhance data quality, compliance, and organizational efficiency.

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