Harappa

Manager, Customer Success

Anton Paar

o Direct sales of Anton Paar instruments to customers in North India – Government and Private Universities, PSUs and industries.
o Enhancing outreach using outbound methods like cold calling, email marketing, LinkedIn etc.
o Increasing customer engagement by Webex Sessions, Webinars and Product Demonstrations
o Negotiations and payment follow ups

Area Sales Manager

KEP Technologies

o Worked with the Global Management, Global Marketing and Lifecycle teams for defining new process and improving existing ones in order to develop the Global Customer Success function
o Handled accounts of Government and Private customers (Education, Defense, Nuclear and Industry), across North India, major states covered – Delhi, Haryana, Rajasthan, Uttar Pradesh, Uttarakhand and Punjab
o Improved customer satisfaction by implementing the Monthly Performance Management process (KPIs) bringing down the Full Resolution Median Time by 85%, Reduced First Response/Contact Time by 50% and First Resolution Median Time by 60%
o Delivered trainings and presentations to internal employees and distributors worldwide for the new products and for processes
o Grew key accounts by selling spare parts, consumables and AMCs and CAMCs 
o Increased sales of spare parts by 14% and consumables by 16% (FY 19-20)
o Increased renewals of AMCs and CAMCs by 7% by working in coordination with the Service Team
o Provided sales support for selling Instruments worth INR 6,30,00,000 across all Setaram instrument families
o Participated in tenders - Total Participated: 34
o Marketing and Communication – Prepared marketing materials and participated in seminars and workshops
o Only employee in APAC to contribute towards development of new systems in the organization’s Global Processes

Associate - Key Accounts and Global Customer Success

Delhivery

o Handled accounts of the biggest fashion brands – H&M, Vero Moda, Jack and Jones, Only, Zara and Forever 21
o Negotiations and contract finalizations with clients ensuring recurring business
o Cross functional alignment ensuring escalation/query management and solution within SLA
o Ascertain low RTO Percentage to ensure client satisfaction with cross functional coordination
o Closure management
o Field visits to hubs and delivery centers
o Client visits & performance review – F2F
o Churn/SOW and volume trend analysis 	
o Monitoring Pin Code utilization for all clients

Senior Associate - Key Accounts

Paytm

Associate - Operations

Samsung Engineering

Instrumentation Engineer

Bhabha Atomic Research Centre

Focussed on Research, Calibration and Repairs of Bio-Medical Instrumentation Systems.
Designed a prototype of a Pulse - Oximeter with the institution for use at its local hospital.

Summer Intern

airtel

Operated on the PAN India Airtel Network from the UNOC and learnt Network Management (Voice and Data)

Completed a project on "Short Duration Fluctuation Analysis"

Summer Trainee

A process oriented and self-driven individual with strong analytical and communication skills having experience in value-driven selling, account management, managing strategic partnerships, sales, post sales service, customer engagement and support.

Wish to frame a career that allows me to be compatible in any competitive environment and also boosts up my capacities, knowledge and energy to their positive full and drive for self-improvement with sincerity, dedication and smart work.

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