Toddle - Your Teaching Partner

Building Odyssey, a career design school for 12-18 year olds.

Program Manager

Odyssey

Unstop 

o Led the end-to-end design and launch of the first cohort of Dell Aspire Scholars Program for the Michael and Susan Dell Foundation
o Successfully designed and executed the Placement Accelerator (Campus to Corporate) Program for various Colleges across India
o Facilitated the launch of the new product, Unstop Bridge (TPO Panel), for Colleges
o Designed the nudging strategy and adoption tracking for Unstop Pro, the full-stack platform for
learning, practicing and getting mentored
o Designed and moderated the Masterclasses around best practices for cracking Hackathons,
Coding Competitions and Hiring Challenges
o Led the skill mapping project and sourcing (and design) of courses for the Unstop Pro

Harappa

o Managed and ensured the success of over 20 Enterprise and Institution accounts, encompassing
more than 5000 learners (for companies like GT Bharat, Reliance Retail, Sundaram Finance, TVS, Jiva Ayurveda, Star Health to name a few)
o Attained 90% average completion on self-paced courses across multiple cohorts 
o Conducted more than 50 user interviews, developed new engagement interventions, and
collaborated closely with the Product Team to enhance the learner experience for the new product
Thriversity
o Generated INR 18 Lakhs revenue through successful upselling & reselling
o Delivered and co-facilitated virtual and in-person sessions (Giving Effective Feedback, Leading
Teams, Leading Self to name a few)
o Maintained a CSAT of 95%+ and Learner NPS of 55%+ always
o Led the design and delivery of ThriveOn! Sessions, a one of a kind initiative for mid managers from mixed Enterprise Cohorts

Manager, Customer Success

Anton Paar

o Direct sales of Anton Paar instruments to customers in North India – Government and Private Universities, PSUs and industries.
o Enhancing outreach using outbound methods like cold calling, email marketing, LinkedIn etc.
o Increasing customer engagement by Webex Sessions, Webinars and Product Demonstrations
o Negotiations and payment follow ups

Area Sales Manager

KEP Technologies

o Worked with the Global Management, Global Marketing and Lifecycle teams for defining new process and improving existing ones in order to develop the Global Customer Success function
o Handled accounts of Government and Private customers (Education, Defense, Nuclear and Industry), across North India, major states covered – Delhi, Haryana, Rajasthan, Uttar Pradesh, Uttarakhand and Punjab
o Improved customer satisfaction by implementing the Monthly Performance Management process (KPIs) bringing down the Full Resolution Median Time by 85%, Reduced First Response/Contact Time by 50% and First Resolution Median Time by 60%
o Delivered trainings and presentations to internal employees and distributors worldwide for the new products and for processes
o Grew key accounts by selling spare parts, consumables and AMCs and CAMCs 
o Increased sales of spare parts by 14% and consumables by 16% (FY 19-20)
o Increased renewals of AMCs and CAMCs by 7% by working in coordination with the Service Team
o Provided sales support for selling Instruments worth INR 6,30,00,000 across all Setaram instrument families
o Participated in tenders - Total Participated: 34
o Marketing and Communication – Prepared marketing materials and participated in seminars and workshops
o Only employee in APAC to contribute towards development of new systems in the organization’s Global Processes

Associate - Key Accounts and Global Customer Success

Delhivery

o Handled accounts of the biggest fashion brands – H&M, Vero Moda, Jack and Jones, Only, Zara and Forever 21
o Negotiations and contract finalizations with clients ensuring recurring business
o Cross functional alignment ensuring escalation/query management and solution within SLA
o Ascertain low RTO Percentage to ensure client satisfaction with cross functional coordination
o Closure management
o Field visits to hubs and delivery centers
o Client visits & performance review – F2F
o Churn/SOW and volume trend analysis 	
o Monitoring Pin Code utilization for all clients

Senior Associate - Key Accounts

Paytm

Associate - Operations

Samsung Engineering

Instrumentation Engineer

Bhabha Atomic Research Centre

Focussed on Research, Calibration and Repairs of Bio-Medical Instrumentation Systems.
Designed a prototype of a Pulse - Oximeter with the institution for use at its local hospital.

Summer Intern

Strategic Program Manager with 10+ years of diverse experience in client success, stakeholder management, cross-functional program execution, and team leadership. Proven expertise in leading high-impact initiatives across the technology, education, and SaaS domains. Adept at partnering with senior leadership to drive operational excellence, manage complex project portfolios, and ensure stakeholder alignment across sales, operations, and product functions. Strong communicator with a consistent track record of driving measurable business outcomes and fostering trust-based relationships across global teams.

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