Sherweb

1. **Assist and Provide Technical Support**:
   - Offer support via phone, email, or chat channels.
   - Address technical issues related to Microsoft products and services, with a focus on Office 365.

2. **Guide Customers Through Service Configurations**:
   - Lead customers through the setup and configuration of services, ensuring smooth implementation.

3. **Deliver High-Level Customer Service**:
   - Maintain a very high standard of customer service, ensuring positive interactions.

4. **Resolve Problems and Follow Up**:
   - Analyze and resolve issues promptly.
   - Follow up to ensure problem resolution and customer satisfaction.

5. **Document Customer Issues**:
   - Proactively and comprehensively document customer inquiries and problems in ticketing systems.

6. **Adapt to Evolving Needs**:
   - Perform other related tasks as required by the job's evolution and departmental needs.

M365 Business Technical Advisor

Alaric Ventures Pvt Ltd

- Utilized Google Ads and Facebook Business Manager to strategically target and engage with desired audience, resulting in enhanced brand visibility and increased engagement metrics.

- Demonstrated proficiency in creating and optimizing high-performing Facebook Ads campaigns, effectively driving high-quality traffic to the company's website and yielding substantial conversions.

- Achieved notable success through the execution of well-planned Instagram Ads campaigns, significantly elevating brand awareness and facilitating customer acquisition.

- Spearheaded the growth of organic followers on Instagram by implementing innovative content strategies and fostering robust community engagement, resulting in a substantial boost in brand reach and visibility.

Social Media Marketing Specialist

PACEWALK

- Managed Google Ads and Facebook Business Manager to effectively target and reach desired audience, resulting in increased brand visibility and engagement.

- Created and optimized Facebook Ads campaigns, driving high-quality traffic to company website and generating significant conversions.

- Executed strategic Instagram Ads campaigns, increasing brand awareness and driving customer acquisition.

- Successfully grew Instagram organic followers by implementing innovative content strategies and fostering strong community engagement.

Digital Marketing Manager

Clikzop Solutions

- Managed and optimized Facebook Business Manager, resulting in increased reach and engagement for client campaigns

- Developed and executed successful Facebook Ads campaigns, leading to a significant boost in website traffic and conversions

- Strategized and implemented effective Instagram Ads campaigns, contributing to higher brand visibility and customer acquisition

- Successfully grew Instagram organic followers by implementing targeted content strategies and engagement techniques

- Created engaging and visually appealing social media posts, driving higher levels of user engagement and brand loyalty

- Implemented Facebook leads generation strategies, resulting in a steady flow of qualified leads for client businesses

Xitzone Info Tech Pvt. Ltd.

- Conducted comprehensive keyword research to identify high-potential keywords for on-page SEO optimization.

- Developed and executed on-page SEO strategies, including content creation and posting, to enhance website visibility and drive organic traffic.

- Optimized website content and meta tags with targeted keywords to improve search engine rankings and increase organic search visibility.

- Implemented social bookmarking and networking techniques to enhance off-page SEO efforts and increase website authority.

- Built high-quality backlinks through strategic guest posting, increasing website credibility and improving search engine rankings.

- Assessed and improved site speed and mobile-friendliness to enhance user experience and improve search engine rankings.

- Implemented indexing and crawlability techniques to ensure all website pages were properly indexed and easily accessible to search engines.

- Developed and optimized site architecture to improve website navigation and user experience, ultimately increasing search engine rankings.

- Implemented structured data markup to enhance search engine visibility and improve website's presence in rich snippets.

- Ensured website security through the implementation of appropriate security measures, safeguarding against potential threats and improving user trust.

Search Engine Optimization Executive

Indian Mesh Private Limited

Senior Quality Executive

Experienced professional with M365 Certification (MS-900) offering exceptional teamwork, communication, and interpersonal skills. Proficient in EXO, SPO, ODB, MS Teams, and Outlook. Collaborative and adept at building relationships to drive successful outcomes. Effective in working with diverse teams and delivering excellent results. Strong ability to communicate complex information in a clear and concise manner. Experienced in leveraging Microsoft 365 tools to optimize productivity and streamline processes.

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