Timeless Telecom Ltd

- Spearheaded successful initiatives resulting in a 70% increase in revenue from key accounts within the ICT Telecom sector.
- Demonstrated exceptional client retention, achieving a high customer satisfaction rate of 90% during tenure as an Account Manager.
- Implemented strategic upselling strategies that contributed to a 60% growth in average account value, exceeding set targets.
- Proactively identified and resolved complex client issues, leading to a 30% reduction in service-related escalations and ensuring sustained client trust.
- Collaborated with cross-functional teams to streamline communication processes, resulting in a 50% improvement in service delivery efficiency.
- Played a key role in the successful acquisition of new clients, expanding the company's market share in the ICT Telecom industry.
- Developed and executed targeted account plans, contributing to the achievement of departmental goals and objectives.
- Received recognition for consistently exceeding sales targets and delivering exceptional value to clients in the highly competitive ICT Telecom market.

Sales Account Management

Vesti

*Achieve growth and hit sales targets by successfully managing the sales team
*Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
*Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
*Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
*Present sales, revenue and expenses reports and realistic forecasts to the management team
*Identify emerging markets and market shifts while being fully aware of new products and competition status

Product Sales Manager

Aladdin Digital Bank

* Developed and maintained relationships with customers on an ongoing basis, achieving a customer satisfaction rate of 95%

* Anticipated, managed and resolved conflicts by empathizing and listening to customers and paying close attention to each account

* Demonstrated communication and relationship management skills by identifying over 50 customer account needs, setting goals and success measurables, and delivering on positive outcomes

* Conducted research and analysis on industry trends and customer experience solutions to develop new customer onboarding strategies and improve customer experience, resulting in a retention rate of 93%

*Managed and updated the customer loyalty program

Customer Sucess Manager 

OPay

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Support Lead

Coca-Cola Hellenic Bottling Company

Exceeded monthly sales goals by 10% for six consecutive months, earning Best Sales Associate in 2017

Prepares reports by collecting, analyzing, and summarizing information.

Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

Sells products by establishing contact and developing relationships with prospects; recommending solutions.

Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

Sales Executive

A highly motivated and adaptable Key Account manager/Sales Manager/Customer Success Manager with close to a decade experience in IT/Telecommunication, Fintech, and FMCG industries. Proven project team leader and customer Success manager. Focused on building excellent productive client relationships, working to identify their needs, quickly resolve issues and to assure their business needs are met. Versatile supervisory skills.

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