Get the Linkedin stats of Azhar Sha Syed and many LinkedIn Influencers by Taplio.
• Technically skilled professional with over 12 years of experience in IT Infrastructure Operations and Support. Implementing Processes, KPIs and Reporting fit for purpose. • Knowledge & good hands-on experience of ITSM processes (Incident, Problem, Change Management). Particularly focusing on Change Plan, Risk Assessment, Coordination & Documentation. • Having over 8 years of experience as a Project Manager handling Service Management activities in Application/Infra support. • Acted as the gatekeeper to the production environment, ensuring conformance to policies and operational processes/procedures, release integration testing and production validation. • Managed stakeholders across the IT Services landscape regarding the operational support with a particular focus on technical integration, including interfaces between dependent applications. • Managed the functional resources of the delivery team in terms of resource planning, fine-tuning & optimizing ITSM tools, demand management, estimation, delivery and the prioritization of workload. • Provided Middleware technical support and guidance (level 3) to end-users, and other IT resources • Followed policies and procedures to ensure corporate compliance, examples include corporate data security and change control as part of Risk Management.
Check out 's verified LinkedIn stats (last 30 days)
Content Inspiration, AI, scheduling, automation, analytics, CRM.
Get all of that and more in Taplio.
Try Taplio for free