Azhar Sha Syed's Linkedin Analytics

• Technically skilled professional with over 12 years of experience in IT Infrastructure Operations and Support. Implementing Processes, KPIs and Reporting fit for purpose. • Knowledge & good hands-on experience of ITSM processes (Incident, Problem, Change Management). Particularly focusing on Change Plan, Risk Assessment, Coordination & Documentation. • Having over 8 years of experience as a Project Manager handling Service Management activities in Application/Infra support. • Acted as the gatekeeper to the production environment, ensuring conformance to policies and operational processes/procedures, release integration testing and production validation. • Managed stakeholders across the IT Services landscape regarding the operational support with a particular focus on technical integration, including interfaces between dependent applications. • Managed the functional resources of the delivery team in terms of resource planning, fine-tuning & optimizing ITSM tools, demand management, estimation, delivery and the prioritization of workload. • Provided Middleware technical support and guidance (level 3) to end-users, and other IT resources • Followed policies and procedures to ensure corporate compliance, examples include corporate data security and change control as part of Risk Management.