Senior Manager

Deloitte

Project Description: Enterprise Asset Lifecycle Management Data Readiness for Philippines Major Telco Provider

- Drive and align dependencies across multiple data workstreams and with client to achieve shared outcome
- Escalate risks/ issues and provide recommended actions for management decision making

Data Readiness Governance Lead

Project Description: RFP Development & Tender Support Advanced Distribution Management System for major Power Utility Distributor in Philippines

-Driven commercial team in defining evaluation approach and led client discussions to further refine pricing template and scoring mechanism
-Provided insights on conducting Inspiration Lab, subsequently facilitated session with key stakeholders including C-levels to gather aspirations, collate pain points and lessons learnt from past system implementations
-Led discussion with client on technical evaluation approach and tailored it to client’s need

RFP Development & Tender Support - Advanced Distribution Management System - PMO and Commercial Lead

Project Description: IT Transformation PM Support for Philippines Major Telco Provider

- Led PM team to support client in aligning both PM & Solutioning of a 3rd party implementation to achieve intended solution delivery within agreed timeline
-Designed and deployed project tracking framework, including realistic project completion prediction
-Shared insights with the client as to how other telcos managed 3rd party vendor’s system implementation
-Highlighted risks and issues as an independent 3rd party to both client and system implementor to ensure transparency

IT Transformation Support - Project Manager

Project Description: RFP Development & Tender Support End to End Service Orchestration for Philippines Major Telco Provider
- Played PM and IT SME role
- Led technical requirement discussions including client cross functional team interactions to develop RFP content
- Driven technical requirements write-up, mainly in Implementation Approach & Support, Change Management
-Designed evaluation approach and led solutioning process with bidders
-Managed technical evaluation process with client and all bidders
- Facilitated Proof of Solution where vendor was required to deploy solution within client's test lab

RFP Development & Tender Support - End to End Service Orchestration - Project Manager

Project Description: Enterprise Asset Lifecycle Management - Data Structure Lead / Technical Sub Lead for Philippines Major Telco Provider

- Led workshop to define to-be data structure across Procurement, Network and Finance. 
- Led IT Validation sessions to identify system requirements based on constraints identified by the business process team which was then translated to RFP requirements

Enterprise Asset Lifecycle Management - Data Structure Lead / Technical Sub Lead

Accenture

Project Description: Implementation of custom portal, SAP enhancements and integration between subsystems
- Driven business process workshops to confirm requirements with SHC business users for Smart and Connected Community Portal.
- Drafted and confirmed scope of work for contracting purpose with client management and aligned key stakeholders expectations.
- Engaged with client senior management to update on key risks/ issues / dependencies, and provided recommended action plan
- Drafted and acquired sign off for the test strategy and approach document and ensured testing execution is as per agreed scope 
- Monitored SIT/ UAT progress and called out risks/ issues with mitigation action plan

Smart and Connected Community Portal - PMO Lead/ Business Architect/ Testing Lead

Project Description: Implementation of integrated service desk for Managed Account customers using Salesforce Service Cloud
- Managed a team of 20 resources for the delivery of Service Cloud implementation across 8 months.
- Scope of work included Salesforce Service Cloud design and development, integration with external systems, migration and deployment.
- Engaged with TM Vice Presidents, Project Director, Program Manager, and General Managers from various departments and other key stakeholders to align project scope and direction.
- Driven design and solution discussions with more than 20 key users to finalize requirement for system development.
- Successfully went live in 8 months for Smart Services and Connectivity products.

Managed Account Integrated Service Desk - Project Manager

- Reviewed request for proposals and developed estimation based on client’s requirements (mainly IT system implementations to support business and operational processes).
- Led pricing analysis for sales development and produced insightful pricing strategies for Managing Directors consideration.

Business Development

Project Description: Generate incremental revenue through call centers, accelerate and monetize new digital customer experience, build foundation for convergence
-Drive engagement plans with key stakeholders for the program
-Conduct as-is understanding exercise to identify gap/ key considerations to introduce sales in inbound servicing
-Conduct test and learn to assess selling propositions used in pitching to the customers and observe inbound servicing agents adaptation towards introduction of selling element

Next Best Action – Business Engagement Lead

- Track RAID and identify key issues, risks and dependencies impacting the project at each phase
- Liaise with Huawei and Ooredoo counterparts to ensure project delivery is on track and provide weekly IT PMO update to Ooredoo management
- Assist Project Lead in Financial and Resource management of the project

 Myanmar IT BOT - IT Governance Lead

- Manage a team of 26 testers for the Release 2 (Postpaid) System Integration Test
- Plan test execution for 1200 scenarios and churn out daily report for SIT for 4 months
- Present SIT report in Internal and External management meetings
- Drive weekly meeting with vendors and client to keep track of SIT readiness as well as escalate risks/issues that may impact testing timeline
- Brief Celcom Business users on UAT approach and timeline

BSS Transformation - Testing Lead

- Single point of contact for all Oracle related matters for BSS.
- Drive weekly meeting with Oracle Manager to expedite resolution for all critical Oracle product defects
- Conduct weekly meeting with Celcom PMO and Celcom Procurement team to track the progress of PO issuance for 3rd party vendors to ensure any delays in issuing contracts are mitigated accordingly
-Provide weekly status to internal/ external management meeting to highlight latest update and escalate any issues pertaining PO issuance

BSS Transformation - Vendor Management Lead

-Perform bi-weekly reviews with the TM CTIO & HSBB Systems Program Director on current status, risks and issues across the multiple releases.
-Assist project lead in collating status updates from various teams in a release for weekly internal meeting
-Manage client and internal dependencies.
-Single point of contact for any Oracle related matters (product defects and support)
-Drive weekly meeting to escalate critical Oracle product defects that are impacting project delivery or Production

HSBB - Release and Vendor Management Lead

- Manage a team of 4 to prepare Assurance and Portal training curriculum, training plan and training modules 
- Train 90 Master Trainers on Siebel Service Request, Trouble Ticket and Oracle Billing to ensure they are competent to run End User Training.

HSBB - Assurance and Portal Training Lead

Tenaga Nasional Berhad

-Gathered monthly data to analyze system performance for each Regional Control Centre (in total 4 Control Centers that monitors the whole of Peninsular Malaysia).
-Developed a method (using data gathered from network system) to determine which state has the best system performance in terms of electricity usage and mean time to response.

Electrical Engineer

Sarawak Shell Berhad

- Developed a concept for providing a Keyboard, Video, Mouse (KVM) solution that enables remote access to equipment monitoring the performance and condition of large items of mechanical equipment.  
- Carried out tests on KVM (Keyboard-Video-Mouse) switch provided by the Maintenance team. Tests included the installation and configuration of the DSR switch, accessing the switch/server via PCD portal and test level of security of the DSR switch.
- Provided technical documentation which includes requirements, demo on how to install and access KVM switch offshore

Smart Field Intern

- Proficient in program management skills, including release management, vendor management, change management and strategic procurement management. 
- Successfully executed various roles for multiple large-scale projects such as BSS/ OSS system implementations, and enterprise architecture. 
- Managed a team as small as 2, to as big as 40 (onshore and offshore) for project delivery valued between USD 200k to USD 5M

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