ankaboot.io

Customer-engagement Tech Adviser

STIME

Dans un contexte de mutation d'une DSI vers l'agilité et une orientation Client final, je suis intervenu afin de cadrer et piloter les projets liés à l'engagement Client, au CRM (Centre de Contacts, Marketing Automation) et à la Data Client (Customer Data Platform) pour le groupe Les Mousquetaires (Intermarché, Bricomarché, Bricorama, Bricocash).

- Diagnostic (visite sur site, analyse des parcours clients)
- Accompagnement à la définition du besoin et des parcours
- Définition d'une cible (solution, architecture)
- Chiffrage (CAPEX/OPEX sur 5 ans)
- Planning en agilité à l'échelle
- Gestion des risques
- Sélection des fournisseurs
- Elaboration de Cahier des Charges
- Pilotage d'Appel d'Offres (RFI/RFP)
- Pilotage de projets de bout-en-bout
- Pilotage budgétaire

Mission: Marketing Client & CRM

Ministry of Communication Technologies and Digital Economy

tasks:
IT Master plan & Entreprise Architecture
Roadmap & Projects definition
Digital Service & Product Design
Design Sprint & Business and technical requirements writing
Procurement & Tender
PMO
Capacity Building
Public Relations / Speech writing

digital public policies & eGov:
Digital Healthcare
Digital Justice
Digital Identity for Citizen

achievements:
3x more projects delivered
3 successful tenders
>7M€ R&D investment
8 requirement specifications written
2 MoU signed
>10 millions citizen impacted

tech & methods:
ESB, API Management, Integration, ERP, Digitalization, SSO, IAM, Cloud, Collaborative, Digital Asset Management, Database, Document Management, Design Sprint, Entreprise Architecture, PRINCE2

Mission: IT Consultant eGov

GRDF

Afin de relever le défi d’un métier en mutation, historiquement siloté et dont la donnée est fragmentée, Badreddine a accompagné son client dans la mise en œuvre d’une stratégie centrée sur les clients finaux (B2B2B). Il a en particulier œuvré à décliner cette stratégie dans un projet de CRM qu’il a cadré afin d’industrialiser les activités commerciales et d’accompagnement des clients et pour plus d’efficience opérationnelle.
Activités réalisées :
- Diagnostic de l’outillage existant au regard des enjeux
- Recueil du besoin avec les métiers (Commerciaux, Technique…) 
- Co-construction de la cible avec l’ensemble des parties-prenantes
- Elaboration d’un Cahier des Charges d’un CRM intégré au SI
- Enquête auprès des clients finaux sur leurs painpoints et attentes 
- Mise en place d’un outillage de remontée des demandes par les utilisateurs

Mission: Consultant CRM

Sodexo

Food Start-up Provider Business & IT evaluation for Sodexo Group

Target solution, architecture, data model, infrastructure, design: coordination and consolidation
Customer journeys, business process, end-customer userstories, Gap analysis: writing and approval workflow
IT & Marketing Workshops: management and follow-up
Environment: ESB, Wynd, REST API, AWS, POS, Social Catering Business Rules
Results: Enabling digital transformation of 5000 Sodexo France Restaurant Entreprise with digital omnichannel SaaS POS by Wynd.eu

Mission: Digital Transformation Consultant - Omnichannel OMS/POS

Axys Consultants

Consultant Senior Digital Client

Domain manager for News oriented applications :
•	NAOS : TF1 own NRCS Newsroom Computer System (Avid, DALET alike)
•	ScheduAll : Transmision's scheduling and resources booking
•	Dépêches : Dispatches tool improvements

Projects managed :
•	Rework, business needs and solutions sourcing for ScheduAll replacement
•	NRCS Migration to Virtual Machines, SQL Server 2014, Windows Server 2012
•	Support (Maintien en Condition Opérationnelle)

Mission : Chef de Produit News

Beijaflore

Consultant MOA MOE Gestion de Projet

Business Analysis and project management in the VOO's Web division. Digitalization of billing, domiciliation, payment statuts, customer care, on the Web and self-care (myVOO).
Assignment summary

Business Analyst
•	Project initiation: analyzing the business needs, project charter
•	Business Requirements redaction
•	Business process design and reengineering
•	Customer experience, use cases & edge cases 
•	Business Rules
•	Web Functional Specification
•	Impact analysis

Project Management
•	Definition and monitoring of: planning, quality, operational requirement
•	Service providing management
•	Technical Analysis coordination
•	UX/UI specifications

Outcomes
•	Release of e-billing on the selfcare
•	Massive Improvement of digital Customer Care
•	“First cause” of phone calls to the Customer Care digitalized
•	Rework of the whole offer on the sales funnel & selfcare
•	KPI & Metrics integration
•	Full rework of the selfcare (Billing section)

Environment :
- Ticketting (Jira, TestTrack, Redmine)
- SAP / ESB
- Microsoft Office (PowerPoint, Word, Excel)

Mission : Selfcare Product Management

Groupe Numericable-SFR

Cloud into Webmail migration project management for the Innovation and IT Division

Assignment summary

Business Analysis
•	Detailed business requirements
•	Functional specifications writing
•	Commercial negotiation with IT Service provider
•	Set up workshop and focus group 

Program Management
•	Web & design agencies supervision
•	Management of 2 IT service providers (cloud & webmail)
•	Web design & prototyping (mockup, wireframing, …)
•	Acceptance test plan supervision
•	Testing strategy elaboration and execution
•	Product launch & release management

Outcomes
- Customer satisfaction improvements by SFR Webmail UX rework and upgrade (4th France Webmail before Yahoo)

Environment
- Microsoft Office (PowerPoint, Word, Excel)
- Photoshop
- Axure (mockup & wireframing software)

Mission : Product design & Project Management

Helping business unleash their full growth potential using tech

Problem solver, delivery oriented, customer mindset.

Product & Project Manager (PRINCE2 Certified, SAFe Certified).

Experience in Retail, Public bodies, Telecom, Media, Marketing, Customer Care, Billing, Sales, Retail, NGO.

Human-centric service & product design. Tech & Opensource background. Team player. Architecture. Agile at scale.

Taplio

Badreddine Ladjemi's Linkedin Analytics

Badreddine Ladjemi

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Badreddine Ladjemi's Linkedin Analytics

Badreddine Ladjemi

Want to drive more opportunities from LinkedIn?

Badreddine Ladjemi's Linkedin Analytics