Barbara B.'s Linkedin Analytics

With over 25 years of experience in customer relationship management, I am a passionate and results-driven Customer Success Manager at Vaisala, a leading global manufacturer of technical products and services for the renewable energy industries. My mission is to ensure customer satisfaction, retention, and revenue growth by delivering high-quality SAAS and forecasting solutions, tailored to the specific needs and goals of each client. In my current role, I support new business development and customer retention by collaborating with the science and marketing teams to put together proposals, contracts, and renewals for more than 250+ global customers. I also leverage my strong communication and presentation skills to conduct product demos, webinars, and training sessions, as well as to provide feedback and insights to the product development team. I am currently pursuing the PMP certification to further enhance my project management and leadership competencies.